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“Very unique hotel in Hangzhou”
Review of Chaptel Hangzhou

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Chaptel Hangzhou
Ranked #41 of 2,497 Hotels in Hangzhou
Reviewed June 21, 2014

It's a great surprise to stay in this very old-fashioned but quiet hotel just close to the famous parts of West Lake!

The room we stayed was a row house featuring three stories, one living room on the 1st floor, one bedroom and bathroom on the 2nd floor and one balcony on the top floor where we could enjoy sunshine there, but unfortunatly we got to the hotel late and the day got dark and rained..

The bathroom was big and showerhead was very comfortable. I love all the octagonal things in this room: lamp, paper, table, seats.. one of the staffs told us they're all custom-made!

I would also like to recommend its free bicycle rental, it‘s an awesome experience to be able to get around without terrible traffic jam and experience what West Lake truely feels like.

  • Stayed: May 2014, traveled as a couple
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Thank Yisheen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hong n, Public Relations Manager at Chaptel Hangzhou, responded to this reviewResponded July 10, 2014

Thank you for having taken the time to share your positive feedback about your stay at Chaptel Hangzhou on tripadvisor.com

It is great to read that you like our room and free bicycle rental.

We hope to see you soon again and do let me know if I may personally assist with any future reservations here at Chaptel.

Thanks again!

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17 - 23 of 44 reviews

Reviewed June 10, 2014

This is my first visit to HangZhou! The hotel is very closed to the West Lake, good view,good service!!!! The room is very clear and quiet. I like it very much and will choose the hotel next time!!!!!

  • Stayed: June 2014, traveled as a couple
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Thank Lee s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hong n, Public Relations Manager at Chaptel Hangzhou, responded to this reviewResponded June 16, 2014

Thank you for your stay. Chaptel Hangzhou is the only member of Relais & Chateaux in Zhejiang Province. Only 3 minutes walk away from hotel to the West Lake. Our hotel is a typical historical & cultural boutique hotel highlighted with a great tradition of the Republic of China Era. Hope to see you again!

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Reviewed March 30, 2014

Stayed at Chaptel Hangzhou for two nights, I had an absolute wonderful experience. Not only was the hotel located along the Westlake and just one street with shopping malls making it very convenient to get around, but also the services and environment there were well above par. The room in particular was spacious with two floors, and I felt like coming across to the old time of grandpa’s. The breakfast was freshly offered just as I walked into the restaurant!
Generally it’s highly above five-star hotels in usual, and much worth staying in especially when your main purpose is to visit the beautiful Westlake!

  • Stayed: March 2014, traveled with friends
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1  Thank N L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

Loved the bed and hot tub. Beds were very comfortable and the room was unique and beautiful . Location perfect for access to the West Lake, shopping mall and restaurants. My bedroom suite was spacious and bright. The design is very tasteful and classic. Staff always cheerful and friendly. Highly recommended. The food here is very delicious and quite unique.Both western meal and Chinese meal are very good.Personally, I recommend the Western Food, very fresh and delicious.

  • Stayed: March 2014, traveled with family
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1  Thank MiaF111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

It is a very special boutique hotel which is Relais & Chateaux boutique hotel group. Ideal location for people who want to have tour around West Lake. Although the hotel is located at the center of city, there is a peaceful feeling around of you.Mingguo style suite with two stories, large bathroom and bedroom. Delicious Hangzhou cuisine and snacks. Staying in Chaptel Hangzhou brings me different and amazing experience.

Room Tip: Standard Suite has a lager bathroom at the second floor. A big terrace and a Meditation Room where y...
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  • Stayed: November 2013, traveled with family
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2  Thank Chan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2017 via mobile
Google Translation

Stayed: February 2017, traveled as a couple
Thank 博一 柴
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed July 31, 2017
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Stayed: May 2017
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
湖边邨酒店杭州, 经理 at Chaptel Hangzhou, responded to this reviewResponded November 7, 2017
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Additional Information about Chaptel Hangzhou

Address: No.57 Changsheng Road | Shangcheng District, Hangzhou 310000, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #41 of 2,497 Hotels in Hangzhou
Price Range: $327 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Chaptel Hangzhou 5*
Number of rooms: 26
Official Description (provided by the hotel):
More than a luxury boutique hotel, the new member of Relais & Châteaux family is also a listed building steeped in history. Created on the remnants of Shikumen villas, typical local residences in the 1930s, Chaptel Hangzhou is an architectural gem. The time-honored compound mirrors China in the past, and also leads the fashion today. The traditional Chinese wooden furniture with Art Deco ornaments show us the charm of classicism, the independent balcony and terrace in each villa open an access to the naturalism, and the incomparable hotel service brings us an enjoyment of humanism. The taste of Chaptel lies not only in its culture and history, but also the divine dishes. Xike Hall serves the authentic western food, traditional local delicacies and classic British afternoon tea. It is a great feast for tongue. Located near the picturesque West Lake and the city center, Chaptel Hangzhou is absolutely a good choice for both business and leisure purposes. ... more   less 
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