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“Excellent central location, services only average”

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Hangzhou Zhijiang Hotel
Ranked #176 of 2,437 Hotels in Hangzhou
Reviewed May 28, 2009

I stayed in this hotel from 20-27th May 2009 for a meeting and leisure. The check-in seems to take ages eventhough the organisers of the meeting had already asked the hotel management to allocate the rooms in advance. You need to pay the full amount on checking in. Initially I was given a room on the 6th floor. On arrival at the room there was this terrible stench of tobacco smoke. I was assured that the tobacco smell left behind by the previous guest will go away eventually. I asked for a room on a non-smoking floor but was told by the front desk that the hotel does not have a non-smoking floor! I would take nothing for this crap and demanded that I be given a room on the non-smoking floor immediately. Getting the hint that I would not relent the front desk got me one on the 26th floor; I think this is the only non-smoking floor. The chamber maid was very nice and polite and would even change your towels and make up the room twice daily! The room was quite nice but average; the usual bed with attached bathroom of a decent size. There is a fridge and tea making facility. For entertainment there are more than 20 channels to choose from, mainly Chinese stuff. If you want an English speaking channel then switch to CCTV9 for news. There is Cinemax for western movies though movies are not recent. A safe box is available but take note that it is not attached and could be carted off! The lifts are fast but it is very annoying when you have a guest puffing away in the lift. Communication with the hotel staff is a problem. They hardly speak English. I could speak Mandarin and so it was not a problem. Buffet breakfast is a disappointent though plenty of bread and some pastries are available. The menu hardly changes and consists mainly of local Chinese fare. The restaurants are not non-smoking areas and the guests can be extremely rude and elbow their way for foods without bothering to queue up for their turns. They also make all kinds of irritating sounds, slurping at the porridge, clearing their throats, and belching even while carrying their food to the tables. Space could be a constraint. The buffet breakfast starts only at 7.00 am. Those who book local tours will miss their breakfast because the tour agents would normally pick you up at 6.30 am for a day trip. Forget about a dip in the pool for there is no swimming pool. Apart from buffet breakfast I never patronise the restaurants. I prefer the local eateries nearby. West Lake is a must and you can spend the whole day there. Take the 186 bus (Shi Hui Qiao stop) across the road in front of the hotel and stop at the 3rd bus stop. Shopping for silk? Then take the bus K30 and get down (Huang Bei Shang Chang bus stop) at Xinhua Street . Hefang Street (at Wushan cultural square) is a must for the bazaar atmosphere. Take bus Y7, Y8, opposite the hotel. Get off at the bus terminal. When bargaining be prepared to slash to below 50% of the asking price. Usually you can get it for half the asking price; otherwise just walk away. All bus fare cost only 2RMB. Prepare coins before embarking. For light shopping there is Vanguard supermarket nearby about 10-15 min walk from the hotel; but certain things are not cheap. Get out of the hotel, turn right and walk along the pavement till you reach the first traffic light; then turn right again. Vanguard supermarket is just about 150 m ahead but you must cross the street to get to it. When crossing streets be very careful to look out for vehicles from both directions. Motorised bikes which is silent (runs on battery) is a nuisance and they can just whizz past you all of a sudden. The local people still cannot get rid of their indiscriminate spitting habit. So watch out for it when you hear someone clearing his throat.
Despite all its deficiencies and drawbacks I would still say that the only thing good about this hotel is its central location and cleanliness. Forget about the services though it certainly helps a lot if you speak Mandarin.

  • Stayed: May 2009, traveled on business
    • Value
    • Location
    • Rooms
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    • Service
1  Thank Linpeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 - 11 of 73 reviews

Reviewed July 24, 2007

I have stayed in this hotel a number of times and it is very central to the city, but is set in a very attractive gardens with a lake which is very relaxing after hard days work. The restaurants serve very good food, with very helpful staff. The bedrooms are good and I am looking forward to my next stay in this hotel from 2nd to 6th of September this year.

Roger Parker, England

  • Stayed: June 2006, traveled on business
    • Value
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    • Check in / front desk
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    • Business service (e.g., internet access)
1  Thank pigment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2005

I stayed at the Zhijiang Hotel in Hangzhou China for 8 days in July 2005, here is what I discovered. Upon checkin you must place your credit card for deposit, Period! The young men and women behind the desks do not speak very good english if at all and are constantly butting in and interupting each others and everyone elses conversations! They are rude but it seems to be exceptable to everyone but the visitor from the west. The checkin took about fifteen minutes. My room was appx. 12x 16 feet with a view of the city below. There were 2 small twin type beds with decent feather pillows on both. The beds were firm to the point of being hard like sleeping on a carpeted floor. The carpet really was grungy so wear the slippers provided for you in the room. Television had ample channels and varity. I found movies and news in several languages including english. The housekeepers leave you alone as long as the do not disturb sign is on. If you send laundry out for same or next day service expect to call to get it back sooner than 3 days. There is a small fridge under the tv and a tea pot for boiling water for Ramen or tea that was filled daily by the housekeepers. Do boil the water! I used it for the whole stay for ramen and never got sick. The water for showers was always hot and traditional facecloths and towels are provided. The bathroom was adequate with western toilet, tub and shower. My room was on the upper floor so the city sounds never disturbed me. The lifts were fast and reliable. The buffet breakfast was somewhat different for my taste but I did manage to find plenty to fill up on, fried eggs, lots of bread choices, rice, noodles, etc,.but mostly Chinese fare. The bar downstaires had good service but often ran low on our favorite beers when there was a group of 3-4-people at a time.
The Western Restaurant on the second floor had excellent food choices and good pizza. The pasta dishes I had were very good. Prices are low compared to US restaurants. If you need cash there is an ATM machine right outside the hotel that excepts most credit and debit cards but not AMEX! Beware if you go to the ATM at night as there are a group of 4-6 men trying very hard to get you to go with them for fun, massage, girls, etc. Take my word for it DO NOT GO! One of the young guys in our group ended up being escorted to several ATM'S to withdraw 3000 Yaun to pay for his 15 minute good time which included watermellon slices, 2 glasses of cheep wine, peanuts, and 5 minute conversation with local girl in seedy hotel room next door to our hotel with 5 burley men watching over them. After 15 minutes my friend was told it was time to pay and the charge was 3000 yuan! He was escorted to ATM's for the demanded payment so be carefull. Taxies are available 24 hours a day with decent service but get where your going written down in Chinese and take a direction card back to the hotel from the tourist rack by the front desk area. The hotel gift shop has cheep beer, water, soda, juice, and candy as well as instant ramen to make in your room and is open till 11 to 12 in the evening. All in all I would recommend this hotel as an ok place to stay. The group I was with payed about $56.00 US per day. Do yourself a favor and go see the WESTLAKE area. It's a 15 yuan cab ride and about 60 yuan for ferry boat tickets. There are lots of places for water and snacks along the way.

  • Stayed: July 2005, traveled on business
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    • Rooms
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19  Thank daflenniken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2017
Google Translation

  • Stayed: May 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank 鹿山麓
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed February 4, 2017 via mobile
Google Translation

Stayed: February 2017
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed February 17, 2016
Google Translation

  • Stayed: February 2016, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed March 21, 2014
Google Translation

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hangzhou Zhijiang Hotel

Address: No.188-200 Moganshan Road, Gongshu District, Hangzhou 310005, China
Location: China > Zhejiang > Hangzhou > North Coach Station , Xixi , Xihu District , Xiacheng District , Gongshu District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #176 of 2,437 Hotels in Hangzhou
Price Range: $69 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hangzhou Zhijiang Hotel 4*
Number of rooms: 600
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