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Reviews (272)
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All reviewsthe dragonconference attendeeshotel feelswest lakebreakfast buffetfront office managerrecommend this hotelfive star hotelcommunicate in englishnice hotelroom servicechinese foodexcellent locationswimming poolhotel is locatedfacilitieskey
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89 - 94 of 272 reviews
Reviewed April 27, 2012

Really a world class hotel. Great service, ultra modern facilities, excellent food - either local or a great Italian restaurant.
West Lake is a must visit in hangzhou

  • Stayed: April 2012
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Thank aquarianmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2012

It is the best wonderful hotel in China.There are beautiful garden,big room,good bathroom.You can get exprerience with advanced science and technology.You would like to join the full breakfast.By the way,you will find more pretty grils in the hotel! Good luck!

  • Stayed: February 2012, traveled on business
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Thank anna376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2012

Good facilities and service. Not next to the lake, but very close to it. Quiet and comfortable.

  • Stayed: March 2012, traveled solo
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Thank Cici-0513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2012

This hotel is certainly not 5-star. It says so in the documentation, but I am sure they bought the 5th star (or maybe even the 4th one).
The cleanliness and hygiene is far from proper and the staff only react if you ask them the same thing several times. I stayed 3 days and can count the smiles I saw on one hand.
The food was very average and the service in the restaurants was appalling.
Never again

  • Stayed: March 2012, traveled with friends
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2  Thank BobCC12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2012

After travelling through China and staying at numerous hotels, whilst staying at the Dragon hotel I became increasingly frustrated.If you are a westerner travelling for leisure this is probably not the hotel for you.It is too far from the city centre and lake (which was only compounded by a lot of rain as usually I don't mind walking) and the staff speak pretty much only Chinese. That is all OK as I realise I am in China but when you go to the business centre and just want to print a document and it turns into a 10 minute discussion, it can be tiring. Also disappointing was when wanting to get an umbrella from the concierge I had to leave a depsit (serioulsy!its a 4-5 star hotel) and when I went to return the umbrella they couldn't find my listing in the log book, so they had to have mini meeting to determine what to do even though I had a room key and the umbrella with me!To add insult to injury the staff tried to give me back half of my deposit.On checking in, the staff questioned my visa-because they could not understand it but the last 5 hotels I stayed out appeared to have no problem reading it. Additionally when asking for information/maps/sighseeing it was just too much hard work so i just went it alone.The hotel is nice, they say they are hi tech but no more so than any other good hotel in China.I don't think this is worth the money and I would recommend staying closer to the lake even if it is more expenseve as Hangzhou itself is beautiful and definitely worth visiting when in China.

  • Stayed: January 2012, traveled solo
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3  Thank Shamrocktraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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