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“Awesome place to get away!”

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The East Hotel Hangzhou
Ranked #8 of 2,366 Hotels in Hangzhou
Certificate of Excellence
boston
Level Contributor
9 reviews
3 hotel reviews
“Awesome place to get away!”
Reviewed November 28, 2013

The East Hotel is simply Awesome! It is clean, well maintained, the service was superb and the food was presented exquisitely and the flavors were amazing!
Eric Zhang, the general manager was very accommodating as well as all of his staff there.
The rooms are great, modern with all the extras I wish I had at home.
It's location is on the main road which is close to many of the area's local attractions and transportation.
If you are planning to visit Hangzhou, I strongly recommend staying at the East Hotel!

Room Tip: If you like a view, stay on the street side upper levels.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nancy143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Public Relations Manager at The East Hotel Hangzhou, responded to this review, December 23, 2013
Greeting from The East Hotel Hangzhou!Thank you for your highly comments. Nice to know you had a wonderful stay in our hotel. Welcome to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney, Australia
1 review
Reviewed November 23, 2013

This hotel is fantastic! We stayed in a Suite room which was amazing. Great decor, with a very Japanese feel. Electric blinds, lighting controls on either side if the bed, huge bathtub overlooking the street, rain style shower head in the shower, 2 vanities etc.
Great towels, linen and pillows. Free Wireless internet and Free Minibar.
Staff did there best to accommodate all our needs and we enjoyed the American style breakfast.
Make sure you have the hotel name written in Chinese or no cab driver will find it!

Room Tip: Pay the extra dollars and get a suite. Massive Lounge room and desk. Its worth the dollars
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Public Relations Manager at The East Hotel Hangzhou, responded to this review, November 24, 2013
Greeting from The East Hotel Hangzhou! Thanks for you choosing stay in our hotel.Happy to know you had a nice stay in our hotel. Welcome to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
64 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 22, 2013

Had a wonderful hotel experience in East Hotel, this newly build hotel was opened in January 2013, all the in room facility and design are surpassing standard run-in-mill 5 start chain hotel offer nearby, this place is with up to date design with style of modern cool mix with some Chinese touch. The room is generous large with nice external window both in the bedroom and bathroom.

The in-room facilities provided are nice for example complementary traditional Chinese tea, Nespresso style coffee machine, pillow selection etc.

The hotel stuffs here are friendly and knowledgably attention to detail is very welcoming, a place to back again and again…

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yoong w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Public Relations Manager at The East Hotel Hangzhou, responded to this review, November 24, 2013
Greeting from The East Hotel Hangzhou!Thank you for choosing to stay in our hotel. Appreciate for your highly comments.Wish you have a happy day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
459 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed November 20, 2013

We stayed here for 3 nights. The hotel itself was outstanding -chic design that somehow manages to create an incredibly homely feel (I attribute it to the soft colours and tasteful choice of wood), plentiful amenities in the room, and generous room sizes. Location-wise, it really depends on whether you plan to spend more time in the city center or at the West Lake (Xi Hu), because this hotel is great for the former and not so for the latter. On a good day, the West Lake is only a 15-minute cab ride away. However, if you get caught during the office rush (8am-9am, 5am-7pm), then your journey to the West Lake could take up to an hour. We almost missed our train because of the congestion. On the other hand, the hotel is within walking distance of the shopping area, which is great for nightlife folk.

My only gripe would probably be the inconsistent service standards. Communicating adequately in English is a given in this tourist destination, but the level of service varies from supervisor to supervisor. We've had instances of helpful concierges going all out (calling cab-driver friends, standing by the roadside etc.) to get a cab for us (we visited during a Chinese holiday so cabs were scarce), to cases where we were simply told to go out, stand by the road in the sun and flag one ourselves.

In short, fantastic hotel concept and design, great in-room amenities, good location, but service has room for improvement. Prices were also pretty decent (we spent ~US$120/night).

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Ming H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Public Relations Manager at The East Hotel Hangzhou, responded to this review, November 24, 2013
Greeting from The East Hotel Hangzhou! Thank your so much for your comments and choosing to stay in our hotel. Hotel will improve our service for sure and try to offer our guest the perfect stay experience. Welcome to have you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed November 2, 2013

Looking through the review and decided to stay in this hotel.The stay in East Hotel was great, checking in was fast, room was spacious and clean (except the dust can be seen clearly when the spotlight shine on the cabinet), specially like the long jin tea in the room. The counter staff was polite and friendly.Like to specially thanks the duty manager Kiko Zhang where we are craving for a steamboat on a rainly night. She directed us to the location and even gave us her name card to call her if we can't find the place. Overall is a wonderful stay. Thank you and keep it up. :)

  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
Thank Striker3010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this review, November 4, 2013
Greeting from The East Hotel Hangzhou! Behalf of the hotel management team and all the staff, thank for choosing to stay with us and your comments as well.Looking froward to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 2, 2013

We stayed here on the 28th October after reading reviews. It's was modern, clean, excellent friendly service. Good level of English which those that visit China lots no is sometimes hard to find in the non chain hotels. Breakfast was nice. All road good hotel and will certainly stay again next time we are in Hangzhou.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyBuyDirect4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Public Relations Manager at The East Hotel Hangzhou, responded to this review, November 4, 2013
Greeting from The East Hotel Hangzhou! Thanks for choosing stay with us and your highly comments. Welcome to have you and your friends back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 29, 2013

The hotel is well located in the center and close to the lake. Service and concierge in general is superb and all personnel speak english. they also have some foreign staff.
Rooms are clean, breakfast amazing and mini bar is also ok.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this review, October 30, 2013
Greeting from The East Hotel Hangzhou! Thank you for your comments.We are glad you are enjoying your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The East Hotel Hangzhou

Property: The East Hotel Hangzhou
Address: No.198 South Hushu Road, Gongshu District | No.198 South Hushu Road, Hangzhou 310011, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 2,366 Hotels in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The East Hotel Hangzhou 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Situated along Hushu South Road, The East Hotel offers the 5-star luxury with a fitness centre and free Wi-Fi throughout. Hotel close to the subway line 1 (west lake cultural square stop) and the airport limousine, just a 5-minute walk from Wulin Square, it is a short 10-minute drive from the stunning West Lake and Grand Canal. The East Hotel is an intelligent luxury and boutique hotel based on the cloud computing. From the intelligent check-in system to the electronic guest room lock, smart lighting system and intelligent air-conditioning system, as well as a construction of remote video technology, visible display of the service, even the customer interaction and information viewer system, all reflect the comfortable and convenient which the “Smart Hotel” brings. The East Hotel located in the middle of Hangzhou, but offers a great escape from the hustle and bustle of the city. Hotel aims to creating the high-tech experience, at the same time we also pay attention to every guest’s privacy and luxury experience. There is no excessive greeting here, but rather than the tranquil and personal fine service system. Here every guest can experience the “smart” of the hotel while enjoying the leisure and luxury atmosphere. ... more   less 
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