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“Perfect! No Doubt!”

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The East Hotel Hangzhou
Ranked #11 of 2,421 Hotels in Hangzhou
Certificate of Excellence
Reviewed July 8, 2013

Stayed for one great night in this magnificent hotel in. My partner and I, together we escaped from a super busy city - Shanghai on the weekend, and chose this newly opened hotel sited in the heart of the city (close to the West Lake). It took us for less than 20 mins from Hangzhou train station to the hotel by local taxi.

Once we arrived to the hotel, we felt so excited and amazed by its chic and simple design (both interior and exterior). The front desk agents were very helpful and polite, apparently speaking good English.

We stayed in Deluxe Suite room. One word to describe the room - PERFECT. Loved the super comfortable bed, big screen LCD TV, new iPod dock, and the cozy bathroom equipped with another TV inside. In-room breakfast, worth an extra. However, variety of food is limited. Over all excellent!

I will definitely come back in the future and recommend The East to all relatives.

Room Tip: all rooms are just perfect!
  • Stayed: May 2013, traveled as a couple
    • Value
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2  Thank Mugi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this reviewResponded July 18, 2013

Greeting from The East Hotel Hangzhou! Thanks for your highly recommed and so many nice picture! Looing forward to see you again~

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200 - 206 of 325 reviews

Reviewed July 3, 2013

I loved any moment in there. The stuff so warm and kind.. Room facilities are excellent and well designed. Overall I will surely come again! Did I menchin the perfect location? Any q.. Tommy.silvermam@gmail.com

  • Stayed: July 2013, traveled on business
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Thank Tommy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this reviewResponded July 18, 2013

Greeting from The East Hotel Hangzhou! Happy to know you like our hotel Tommy. We are pleasure can always have you stay here!

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Reviewed April 21, 2013

This is a new hotel in the North part of the city, about a 10 minute taxi ride from the West Lake. There is still a strong "new" smell, especially from the bathroom.

Breakfast was included in our rate and was a good standard, part buffet and part ordered/plated. Wifi is also included in the rate, the signal dropped a couple of times, but was sufficient for my needs.

Not much in the gym, just a few fitness machines and a couple of dumbells.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
2  Thank Qualitycontroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this reviewResponded July 18, 2013

Greeting from The East Hotel Hangzhou! We sorry for the inconvenient casued during your stay.Hotel will keep improving our service quailty from all the part. Hope to see you again!

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A TripAdvisor China Member
Reviewed 4 weeks ago via mobile
Google Translation

Stayed: August 2017, traveled as a couple
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
The East H, General Manager at The East Hotel Hangzhou, responded to this reviewResponded 4 weeks ago
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A TripAdvisor China Member
Reviewed July 24, 2017 via mobile
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Stayed: June 2017, traveled with family
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
The East H, General Manager at The East Hotel Hangzhou, responded to this reviewResponded July 27, 2017
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A TripAdvisor China Member
Reviewed July 22, 2017 via mobile
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Stayed: July 2017, traveled with friends
Review collected in partnership with 单个酒店
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
The East H, General Manager at The East Hotel Hangzhou, responded to this reviewResponded July 24, 2017
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A TripAdvisor China Member
Reviewed July 20, 2017 via mobile
Google Translation

Stayed: July 2017, traveled with family
Review collected in partnership with 单个酒店
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
The East H, General Manager at The East Hotel Hangzhou, responded to this reviewResponded July 23, 2017
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Additional Information about The East Hotel Hangzhou

Address: No.198 South Hushu Road, Hangzhou 310011, China
Location: China > Zhejiang > Hangzhou > Gongshu District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 2,421 Hotels in Hangzhou
Price Range: $117 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The East Hotel Hangzhou 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Situated along Hushu South Road, The East Hotel offers the 5-star luxury with a fitness centre and free Wi-Fi throughout. Hotel close to the subway line 1 (west lake cultural square stop) and the airport limousine, just a 5-minute walk from Wulin Square, it is a short 10-minute drive from the stunning West Lake and Grand Canal. The East Hotel is an intelligent luxury and boutique hotel based on the cloud computing. From the intelligent check-in system to the electronic guest room lock, smart lighting system and intelligent air-conditioning system, as well as a construction of remote video technology, visible display of the service, even the customer interaction and information viewer system, all reflect the comfortable and convenient which the “Smart Hotel” brings. The East Hotel located in the middle of Hangzhou, but offers a great escape from the hustle and bustle of the city. Hotel aims to creating the high-tech experience, at the same time we also pay attention to every guest’s privacy and luxury experience. There is no excessive greeting here, but rather than the tranquil and personal fine service system. Here every guest can experience the “smart” of the hotel while enjoying the leisure and luxury atmosphere. ... more   less 
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