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“Good location but service should be improved.”

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Zhejiang Narada Grand Hotel
Ranked #31 of 2,414 Hotels in Hangzhou
Certificate of Excellence
Beijing, China
Level 6 Contributor
120 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good location but service should be improved.”
Reviewed April 6, 2013

Location is the best point of this hotel: walking distance from/to the West Lake and in the heart of the city. Service is so-so (too much time to check-in and check-out, room service did not speak Eglish etc.). Rooms are a bit old and the hotel facilities in general need some renovation. Overall not a bad stay but for these rates Hangzou has better hotels.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edoardo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 reviews from our community

Traveler rating
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    19
    3
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See reviews for
13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Level 6 Contributor
126 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed December 26, 2012

I wanted to give the hotel a "Good" grade but can only chose "average" or very good", so had to go for "average". One of the original "modern" hotels in Hangzhou, the Narada Grand is a little dated now but the owners seem to have invested a lot of money and are bringing all the rooms up-to-date. Clean and comfortable but lacking the eye for detail that the real prime brands have. They haven't got to the lobby or the outside yet. Located a little far away from the main shopping but close to west lake and other areas of interest

Room Tip: Ask for one of the new rooms, the old rooms are not up to much.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anglotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Staden Kobenhavn, Denmark
Level 5 Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 22, 2012

I have had the pleasure of staying here for a couple of nights.
The staff is very friendly and service oriented, but the english skills are not too good, but with some patience it works out fine.
Great breakfast buffet, which should accommodate most needs.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndersKN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 13, 2012

Decent quality of room, and reasonably quiet (though depends on your neighbours - TVs can be heard through walls if turned up) so long as you choose the North side. Staff were always very helpful - allowed a couple of hours' extension for early check-in and late check-out without difficulty. Walmart and Westernised restaurants/shops five minutes' walk away; West Lake accessible by a lovely 30-minute walk up and over the hills opposite the hotel.

Room Tip: I'd recommend choosing a room (odd-numbered) on the North side of the hotel: facing away from th...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dashworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 2, 2012

I was in a remodelled room and it was nice and spacious. The "pillow menu" offered many choices of pillow like buckwheat, bamboo, all kinds of foam pillow etc, pretty neat. But the best thing was the breakfast buffet, the selections were huge, both Western and Chinese and since I'm a big breakfast eater, I had the greatest time. Service is alright by Chinese standard and the venue is bright and spacious AND clean. Part of the West Lake is just opposite the hotel so it offers a nice stroll after a huge breakfast. Oh yes, the lobby is bright and spacious too and most of the front desk staff speak decent English. Easy to get a cab to go anywhere.

Room Tip: If you get a room on the smoking floor, ask them to do a "spray" which miraculously gets r...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrosbyBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midwest USA
Level 4 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 30, 2012

I have stayed at this hotel twice now and they are eliminating the "World Trade Center" part of their name for probably obvious reasons. The rooms that have not been remodeled are showing their age but they are still acceptable. I recommend asking for and paying for the remodeled rooms. The breakfast buffet is very good with many choices. It's not as far to West Lake as some reviewers have stated. If you can't walk about a mile and half to get to the lake you probably don't really need to go walk around the lake either. There is a hiking path across the street from the hotel that goes over the "mountain" and comes out by the Shangri-La hotel right by the lake...very pretty walk.

Room Tip: Ask for a remodeled or "new" room.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EBRATW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 24, 2012

Not sure why anyone would stay at this hotel if they weren't put up at this place because of a business conference. It's old and tired. Only stayed one night and that was enough. Not in a convenient location if you want to sightsee / go to the West Lake.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KimSamSoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zhejiang Narada Grand Hotel

Property: Zhejiang Narada Grand Hotel
Address: No.122 Shuguang Road, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 2,414 Hotels in Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Zhejiang Narada Grand Hotel 4.5*
Number of rooms: 394
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