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“Not worthy of being a shangri-la..” 2 of 5 stars
Review of Shangri La Hotel Hangzhou

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Shangri La Hotel Hangzhou
Ranked #19 of 2,261 Hotels in Hangzhou
Taiping, Malaysia
Level Contributor
71 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Not worthy of being a shangri-la..”
2 of 5 stars Reviewed December 27, 2012

Located in a great spot BUT there are other hotels that also have excellent choices around the lake and if you only plan to walk (taxi's are close to impossible).

The breakfast was of limited choices and staff were not helpful as it seemed that not having breakfast in house and getting takeway was an alien concept. In other shangri-la's this wasn't a problem as they understood that business guests at times needed a coffee/tea + sandwich to go in the mornings.

the hotel is dated, staff are not friendly (checkin/reception/breakfast) and it's the only Shangri-la that I've written into complain about the terrible service/staff.

  • Stayed January 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank MacGyver-SG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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740 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Boston, Massachusetts
2 reviews
4 of 5 stars Reviewed December 27, 2012

Maybe the hotel is a bit old as it is one of the oldest 5 stars hotel in Hangzhou, so the rooms arent fancy enough, but if you consider the price and location - nearby the west lake, it is the perfect hotel for your short stay in Hangzhou.

Stayed December 2012, traveled as a couple
Helpful?
Thank katya k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 16, 2012

The location of this hotel is excellent: close to the West Lake and some famous spots. I really enjoyed the food there, it was not so expensive compared to the room rate. We lived in a villa and it was incredibly quiet and secret.

However, the hotel was a little bit old - as written by most of the reviewers. This was very 90's China style, but they should have make some changes so the room would at least appear to be worthy of the expensive rate.

Room Tip: Rooms in Villa is great
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 12, 2012

Because the public transportation is not very convinient in Hangzhou, it's lucky that I chose to stay here. Easy to access most of the famous attractions in Hangzhou. I went there in November, the weather was nice. Hotel room is a bit old though, with funny smell in the room.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank KAILIN1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed November 12, 2012

The property used to be the Hangzhou State Guest House, only that it is now managed by the Shangri La group, as such, it is below usual expectation of a Shangri La hotel.

The room was spacious with high ceiling, and facing the West Lake (Xihu), but doesn't worth the extra premium because the view is totally blocked by trees (see my photo).

The mattress in my room was absolutely below the standard of a Shangri La, it was sagged due to heavy usage (see my photo). A top international brand hotel should not fail in this, but they did.

They really need to fix the door closers so as to mitigate the louder than nornal banging noise from closing doors, I had group tours close to my room, people go in and out of their rooms more frequent and the noise from those doors were killing many guests.

Staffs are in general friendly and helpful, but need improvement at the buffet breakfast section. Guests needed to ask for coffee/tea, while used plates were not collected until requested. The food was average.

Room Tip: Corridors are very long, if you do not mind to walk, ask for a room near corridor ends where you hav...
See more room tips
  • Stayed November 2012, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank 55engineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guilin, China
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 26, 2012

The Hangzhou Shangri-La Hotel is located on the northwest bank of the West Lake. From the east building there are great views over the beautiful West Lake, from the west there are views of lush foliage and the flowering shrubs of the hotel gardens. I think it is the premier choice among Hangzhou luxury hotels.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BonnieLuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 22, 2012 via mobile

Stayed in horizon club room. The service there was really great - prompt, attentive, patient n proactive. They were ready with good directions n suggestions on where n how to go. The facilities however is dated, though it is relatively well maintained. Taxis during peak hour is not easily available too. On the other hand, it is close to quite a few tourist/scenic spots -岳王庙,苏堤,印象西湖,n walking distance to various Chinese restaurants.

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lynnyeosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri La Hotel Hangzhou

Property: Shangri La Hotel Hangzhou
Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Hangzhou
#24 Business Hotel in Hangzhou
#43 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La

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