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“Hangzhou - good location, clean rooms, service spotty”

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Haihua Hotel Hangzhou
Ranked #66 of 2,497 Hotels in Hangzhou
Reviewed August 11, 2012

We stayed at the start of July, when it was very hot (40C and sunny each day). Generally, our stay went well, apart from 3 incidents - check-in, inappropriate behaviour by some hotel staff, massage services offered by the hotel.

First the good things about the hotel...

The hotel is very close to West Lake. You cross the main road and walk about 2 minutes and you're at the lake. From there, it is only a short walk of about 5 - 10 minutes around the lake to the dancing fountain (directly in front of the Hyatt).

We stayed in superior rooms (not facing the lake, which we were told would cost more). Even so, the rooms were spacious, clean and cool (very important in 40C weather!). We could actually see the lake from one side of our window, which was nice.

Buffet breakfast was varied - both western and eastern dishes offered. Quality of the food was generally ok except for the non-hash brown mornings (potatoes offered in some form each morning - avoid the mash at all costs!) Bread-and-butter pudding was on the breakfast menu (unusual in any country) but if you like baked custard then definitely give it a go - it was very good. Coffee was good too. Staff serving breakfast were polite and helpful. Note: although our booking said breakfast was not included in the price (ie. we would have to pay extra), they did not charge us the extra, which was a nice surprise. I'm not sure why this happened - we did have a booking as 'seniors' (I travelled with older relatives) and my relatives said that when there is a senior booking, breakfast is automatically included - not sure how true this is though!

We booked train tickets to Nanjing through the hotel - this was convenient, minimum fees charged by the hotel and the booking was accurate.

Now the bad things...

Check-in did not go smoothly. We had booked directly through Wyndham hotels back in February and requested non-smoking rooms. On check-in, we also reiterated we wanted non-smoking rooms, which we were assured we would be getting. However, after being taken up to our rooms, we realised we had been put in a smoking room, as the room smelled faintly of cigarette smoke and there were ashtrays and matches in the bedroom and bathroom. I went back down to reception and spoke to a different staff member and was told that the room had been 'treated' for smoking. After insisting we wanted non-smoking rooms, we were told we could be moved the next day, as there were no non-smoking rooms available. Although we were moved to a non-smoking room the next day, we would have preferred to have been told of this situation upfront instead of the hotel staff pretending they were putting us in a non-smoking room when this wasn't the case.

Staff generally were friendly and helpful, however, possibly there needs to be more consistent staff training, e.g. one of the bellboys kept following us around when we went to the reception desk and even to the private office (where we booked and paid for the train tickets) - I think partly because he wanted to see what was happening (curiosity) but also in case he could offer us the services of his friend who drove a private car (he had already told us about this when he took our luggage to our rooms the first day). Staff need to be told that it is inappropriate to follow guests around (particularly when they are taken to private offices) in the hopes of offering them non-hotel services.

The hotel also has a massage service in the basement. During our trip, we thought we would get a foot massage as we were doing a lot of walking. While the massage was quite good, the behaviour of the masseuses was not. After our massage, the masseuses told us we had to tip them and that we should tip them CNY 50 (the massage cost CNY 129). We had already decided we were going to tip (tipping is not compulsory by any means in China) but not almost 50% of the massage price. When they realised this, they became sulky and after taking the money, just left us in the room without showing us out. I was later told that the massage services were probably provided by a separate entity from the hotel (the hotel just rents them the space), but the massage services are advertised by the hotel in both the lobby and information folder in hotel rooms, so give the appearance of being part of the hotel's services.

Compared to the more expensive hotels, Ramada Plaza was comfortable, clean, in a good location and the rooms were furnished nicely. Just make sure you are given the room you booked when you check-in and avoid the massage services.

Room Tip: If you want non-smoking, make sure you are given non-smoking (look out for ashtrays in the room).
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  • Stayed: July 2012, traveled with family
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Thank jessimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 6, 2012

We stayed in the lakeview executive floor room which we found to be a little small and cramped with all the furniture and a king size bed. The room was clean and comfortable with all the facilities expected in a 4 star hotel room.
The executive floor rooms offer use of a private lounge area with drinks and snacks available all day and for 3 hours in the evening beer, wine and free pour spirits for the guest use. The selection of snacks, especially the hot food selection, could be improved and well below the standard of other executive lounges we have used.
The location is very good being a few minute walk to West Lake and close to the city centre. Many food options available.
Breakfast was extensive, fresh and refilled regularly. It was well serviced.
We found all staff to be helpful and if you asked they would find an english speaking staff member to help you.
Overall, we felt that the hotel offered good accomodation and facilities at a good price for the location but remember this is a 4 star hotel not a 5 star. We would use this hotel again.

  • Stayed: July 2012, traveled as a couple
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Thank daleBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2012 via mobile

Good location, terrible service. Staff we're unhelpful and disinterested.

  • Stayed: April 2012
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Thank Brits_in_Shanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2012

Our room was booked by our tour group. The rooms were so bad the next morning the tour group cancelled their contract with the hotel. There was mold around our sink and bathtub. The carpet was filthy. Not only was it stained and frayed but actually looked liked it hadn't been vacuumed in weeks. The wallpaper was coming off the walls. The beds were hard and the sanitary conditions at breakfast were not the best. I would say 90% of our group of 30 had bad rooms and 10% didn't. Not sure what is going on here. It seems to have declined very fast according to our tour operator.

  • Stayed: April 2012, traveled as a couple
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Thank gjmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2012

Rooms were impeccable. Clean. Beds were hard. Chinese government restricts hotels from turning AC on during our stay in April therefore were hot. Food was exceptional. Location is incredible!

Room Tip: stay in an upper floor room
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  • Stayed: April 2012, traveled with family
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2  Thank williammann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2012

The location is excellent, just a few minutes walk to West Lake. It is cheaper than other 5 star hotels that ring the lake, but doesn't lack for anything. There's a small indoor swimming pool and a fine fitness center with modern equipment. Breakfast buffet was extensive and had ample seating. Our executive floor room was small with dated furniture but was clean and comfortable, although traffic noise bothered us in the early morning. The executive lounge featured a nice outdoor deck with a beautiful view of the lake. We enjoyed beautiful sunsets over the lake on this deck with a cold beer and hors d'oeuvres. It's well worth the nominal extra cost and a great place to unwind after a day of battling the crowds at the lake.

Concierge and business center were helpful in getting train tickets for us. Overall service was fine even during this peak season when the hotel was fully booked. We enjoyed this hotel and would stay here again if we ever come back to Hangzhou.

Room Tip: Executive floor rooms are small but come with fresh fruit, free internet, and lounge access.
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  • Stayed: April 2012, traveled with family
    • Value
    • Location
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1  Thank gwwyjjliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

Location is right on the main road.
Check in was done by quite a rude man who couldn't smile if his life depended on it.
Rooms are very dated - old furniture, wallpaper looking very worn and in some areas, starting to peel off.
Doulble glazing had no beading on it so the sound of the traffic, even on the 7th floor, was too loud.
Air con was, as ever, pretty useless.

Of the 5 hotels we stayed in across East China, this was by far the worst - but could be better with some investment in time and design.

  • Stayed: March 2012, traveled on business
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1  Thank Joshjacksdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Haihua Hotel Hangzhou

Address: No.298 Qingchun Road, Hangzhou 310006, China (Formerly Ramada Plaza Haihua Hangzhou)
Location: China > Zhejiang > Hangzhou > Xihu Resort , Downtown , Xiacheng District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Best Value Hotel in Hangzhou
Price Range: $66 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Haihua Hotel Hangzhou 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
Ramada Plaza Hangzhou Haihua is a four star international hotel overlooking the north eastern shore of the famous West Lake adjacent to the city's commercial center. ... more   less 
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Also Known As:
Ramada Plaza Hangzhou Hotel Hangzhou
Ramada Hangzhou
Hangzhou Ramada

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