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“Very impressed!”

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Holiday Inn Hangzhou City Center
Ranked #24 of 2,491 Hotels in Hangzhou
Reviewed October 28, 2013

I have to admit that i was nervous about staying in this hotel before getting there. I've stayed in Hangzhou a couple of times before, but those hotels were over my budget, so i had to book the holiday inn which was much cheaper! But i had nothing to be worried about! My room was amazing! I had a massive bed, sofa, large bathroom etc. It was modern, new, and nicely styled with a glass window from bathroom to bedroom. There was also an extensive western breakfast buffet which was included in the price. The only slight negative was that the check-in proceedure seemed to take a long time, but it was worth the wait. I'll definately be staying again!

  • Stayed: October 2013, traveled on business
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Thank Zoe081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this reviewResponded October 30, 2013

Dear Zoe081

Thank you very much for taking time to share your thoughts about your stay with us!

We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our room and breakfast.

We look forward to welcoming you back to Holiday Inn Hangzhou City Center in the near future.

Once again, thank you for your comments. If we can offer any further assistance please do not hesitate to let us know.

With best regards

Jason Burnett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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74 - 80 of 348 reviews

Reviewed September 23, 2013 via mobile

Stayed here several times - it's a good stalwart and good value
Central location - rooms getting a little tired but clean
Bar with house band
For business = Great, for pleasure = there are better!
I will be back!

  • Stayed: March 2013
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Thank Patrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this reviewResponded September 24, 2013

Dear Paddythediver,

Thank you very much for taking time to share your thoughts about your stay with us!

We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our location.

Once again, thank you for your comments and we are looking forward to your next visit. If we can offer any further assistance please do not hesitate to let us know.

With best regards

Jason Burnett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

Stayed at the Holiday Inn City Center Hangzhou for one night during a quick business trip. The location was good with shops close by. The rooms were clean and standard Holiday Inn decor. Bed comfortable and very quiet. Stayed on Club floor. Lounge ok but choice of food was not what I have had at other HI properties. Other than that small issue very happy and would recommend this hotel.

  • Stayed: August 2013, traveled on business
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Thank ChrisP1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this reviewResponded September 12, 2013

Dear 930turbo,

Thank you very much for taking the time to share your thoughts about your recent stay with us.

We are very proud to hear that you had such a good experience at the Holiday Inn Hangzhou City Center. I am glad to know you enjoyed the room and location.

Once again, thank you very much for your comments and we are looking forward to your next visit. If we can offer any further assistance please do not hesitate to let us know.

With best regards

Jason Burnett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

To be perfectly honest, normally you pay extra for better service, however its not the case at this hotel. When we arrived, the room was so tiny, I double checked with front desk again to make sure that we booked a bussiness queen room, they still insisted that was what it!!!! We ended up had to extend our trip, so I booked zhejiang hotel which is only couple blocks away, to our surprise, we scored a 5 star hotel at a cheaper rate, with free wifi which we had pay 40 bucks everyday during our stay at holiday inn.
And our room was never dusted during the 5 days we stayed, as the wine spill on bedside table was never wiped from day 2. Few other perks was house keeping forgot to replace our red wine glasses at one stage, and other time one of them was chipped on the rim. Not to mention those glasses also come with extra drops of detegent dazzeled in them!!!!!
So overall if you are after a tiny box where you pay more for downgraded room with poor services please do not hesitate to visit this hotel!!!!
In copmared to many other hotels from all different cities in the world this was one of the biggest disappointment ever!!!
P.S. the paper that was suppose to be delievered daily, never showed during our 5 day stay. Wonder what happened?
Oh! Also the hotel staff in lobby enjoyed her 20min private phone conversation complaning how hard she had to work that she had no time to visit her parents, while I waited on her the entire time!!! Eventually I had no choice but ask the bus boy with my enquiry which he had to walk up and impatiently hurried her off the phone! Which I found extremely unproffessional!!!

  • Stayed: August 2013, traveled as a couple
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Thank WenDz4sia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this reviewResponded August 29, 2013

Dear WenDz4sia,

Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou City Center.

Kindly accept my sincere apologies for any inconvenience caused. I know that my team here at the Hotel have already made contact with you a number of times to discuss the details and confirm some the actions that we took while you were in the Hotel. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

We appreciate your feedback as this is our best resource for improving guest services.

Once again, thank you very much for your comments. If we can offer any further assistance please do not hesitate to let us know.

With best regards

Jason Burnett

General Manager

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Reviewed July 4, 2013

As per the name , HOLIDAY INN , overall rates between 3 to 4 star property. The room is spacious. The bathroom isn't good. The bath tub drain was clogged . The spa is average .
The service is as per expectation , only the concierge did not turn up 10 minutes after calling to collect the luggage , so i had to take my luggage down with a back pain it was a bit of a stress.
Centrally located

  • Stayed: July 2013, traveled on business
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Thank rajesh60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this reviewResponded July 17, 2013

Dear rajesh60,

Thank you for taking the time to share your comments. I was concerned your comments with your stay. Kindly accept my sincere apologies for any inconvenience caused. Kindly accept my sincere apologies for any inconvenience caused. We have discussed your issue with our related department and ensure your problems experienced would not happen again.

Your impressions of our hotel are vital in helping us provide the highest level of service to which we are committed. We look forward to welcoming you back to Holiday Inn Hangzhou City Center in the near future.

Once again, thank you very much for your comments. If we can offer any further assistance please do not hesitate to let us know.

With best regards

Jason Burnett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

We stayed at the Holiday Inn Hangzhou City Center during the time we adopted our son.
The hotel was very clean with great maid service.
We all enjoyed the breakfast buffet which had a wide variety of good foods.
While the pool wasn't a kids pool, the adults were able to get some exercise.
Sleeping was extremely quiet and we never heard a peep from anyone.
There were many good restaurant options within walking distance as well as some great shopping.

  • Stayed: July 2013, traveled with family
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Thank TheHemmesFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this reviewResponded July 4, 2013

Dear TheHemmesFamily,

Thank you very much for taking time to share your thoughts about your stay with us!

We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our service, food and location.

Once again, thank you for your comments and we are looking forward to your next visit. If we can offer any further assistance please do not hesitate to let us know.

With best regards

Jason Burnett

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

The hotel is well located in the city centre and very close to the subway. It took 45 minutes to get from the airport to the hotel via taxi. The arrival experience was quite poor, as there was no bellboy to help with my luggage. However, reception employees were very friendly and successfully upsold me a room with executive lounge access. For less than RMB 250 more than the standard room rate, executive lounge access gives you the privilege to enjoy extra benefits such as breakfast, afternoon snacks, free laundry, complimentary mini-bar soft drinks and late check-out.
Although the guest room was nice, the internet connection was very slow and air the conditioning system did not work well. I would not recommend this hotel to business travelers who need "high speed" internet access.
Compared to service at reception, club lounge service was poor. Employees barely spoke English and served substandard food and cheap red wine.
I asked for my bill to be prepared prior to check-out so I would have time to look it over. When I arrived at the club lounge counter, the bill was ready but some of the club benefits were not deducted, e.g. soft drinks. As a result, I waited 10 minutes for the agent to call a supervisor so the bill could be settled properly.
The hotel was well located and had nice, large rooms. I would not recommend this hotel to guests looking for high-quality service. However, it is a good place to stay for two days of sightseeing.

  • Stayed: May 2013, traveled on business
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1  Thank HongKongStars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this reviewResponded July 3, 2013

Dear HongKongStars,

Thank you very much for taking time to share your thoughts about your stay with us!

We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the staff service has been documented and will certainly be looked into ensuring that we provide all our guests with an excellent experience while staying with us. We appreciate your feedback as this is our best resource for improving guest services.

We hope you’d give us a chance in the future to show you how great our hotel is and look forward to welcoming you back to Holiday inn Hangzhou city center in the near future. Thank you!

Once again, thank you very much for your comments. If we can offer any further assistance please do not hesitate to let us know.

With best regards

Jason Burnett

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hangzhou City Center

Address: No.289 Jianguo North Road, Xiacheng District, Hangzhou 310003, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Hangzhou
#13 Business Hotel in Hangzhou
#23 Luxury Hotel in Hangzhou
Price Range: $74 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Hangzhou City Center 4*
Number of rooms: 322
Official Description (provided by the hotel):
Unwind and be productive in the heart of vibrant Hangzhou at the towering Holiday Inn Hangzhou City Centre.The aluminium and mirror-glass frontage of the 26-floor Holiday Inn Hangzhou City Centre hotel presides over Hangzhou's central commercial hub, close by to shops, restaurants and offices. A sweeping staircase leads from the mezzanine Lobby to Aromas restaurant, overlooking the leafy East River. Bullet trains reach nearby Hangzhou rail station from Shanghai in just 40 minutes, and you can jet into Hangzhou Xiaoshan International Airport, 25km away.Upgrade to a fresh Executive room for complimentary wireless Internet and cocktail hour in the duplex Executive Lounge on the 25th and 26th floors. Meetings at companies like Nokia, Coca Cola and Merck are within 10km of this modern, office-district hotel. We can host your banquets for up to 300 people in the elegant daylit ballroom.Sing your heart out in the private, state-of-the-art KTV lounges on the 4th floor. Holiday Inn Hangzhou City Centre is just a 20-minute amble from the picturesque West Lake and a short 10km drive from the mountainside Buddhist shrines at Lingyin Temple.Rack up at the billiards table while our live duo entertains in trendy Stocks bar. You can dip in the 5th-floor swimming pool and treat yourself to a massage and sauna session on your relaxing stay at Holiday Inn Hangzhou City Centre.Holiday Inn Hangzhou City Center will renovate swimming pool & gym during Sep 01 the middle ten days of January 2012. ... more   less 
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Also Known As:
Holiday Inn Hangzhou City Hotel Hangzhou
Hangzhou Holiday Inn

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