We stayed here as a group of 30. The lead of the group chose the hotel so we thought it would be nice! The bed was clean but the shower was not that clean. My biggest complaint though is that it was so smokey all night. I specifically asked for a non-smoking room and she looked at us like we were crazy and said that all the rooms on that floor were non-smoking. This does not matter if there is a central air system that is shared with smoking and non-smoking rooms. This also does not matter if the smoking rules are not enforced. When walking through the hallway two guys walked passed me and they were both smoking cigarettes. I prefer not to sleep in smoke field air because when you inhale smoke all night, it makes you sick. I really did not appreciate staying at this hotel. I would have rather stayed in a hostel. At least I would have gotten what I paid for. This hotel is also really far from the town of Hangzhou and West Lake. It's only good for being near the airport.
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