We stayed in this hotel for one night. The service was first-class. The check in manager Daisy was friendly, polite and helpful and created an excellent impression. It was also really nice on arrival to receive a cup of hot lemon tea. Just what was needed after walking around in the cold weather! After check in, when we discovered our room didn't have a bath-tub the hotel quickly and happily moved us to another room with a bath. All of the other staff we encountered through our stay were friendly and obviously well trained, always smiling and saying hello. There were other nice touches such as an offer of free late check out if we needed it. The breakfast was excellent with a good range of both Western and Chinese options. The swimming pool and spa centre is really nice and includes a sauna, steam room and jacuzzi which are great after a long day sightseeing.
The only slight issues I would note are: 1. the bathroom and bedroom in the rooms are separated only by a large glass window which means there is zero privacy when in the bathroom. There should at least be a panel of frosted glass. 2. The swimming pool water could be slightly warmer.
However, for us these were only minor complaints. Overall we had an excellent stay. Why can't all hotels train their staff as well as here? We highly recommend.
- Official Description (provided by the hotel):
- The Courtyard Hangzhou Wulin makes life on the road most enjoyable. The hotel’s guest rooms feature comfortable bedding with fluffy pillows, comforters and plush mattress toppers, individual climate control thermostats, mini-bar and many extras with deluxe or executive rooms as well as spacious suites available. The executive lounge boasts spectacular views of downtown where beverages and light snacks are served daily. We're also proud to share a modern lobby where you can sit, use the personal computers, be connected to free Wi-Fi or grab something light from MoMo-to-go. Take full advantage of the on-site amenities including an indoor pool, whirlpool and fitness center. Our on site restaurant, MoMo Café, offers full breakfast and all day dining serving Hong Kong tea café specialties. Whether visiting Hangzhou for business or leisure, you'll find friendly staff, many amenities and superb location at the Courtyard Hangzhou Wulin. ... more less
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- Also Known As:
- Courtyard By Marriott Hangzhou Wulin Hotel Hangzhou