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“Traditional architecture, modern amenities”

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Four Seasons Hangzhou at West Lake
Ranked #5 of 2,351 Hotels in Hangzhou
Certificate of Excellence
Jacksonville, Florida
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Traditional architecture, modern amenities”
5 of 5 bubbles Reviewed June 11, 2014

This is a lovely hotel in a lovely setting -- a serene sanctuary. It's the only hotel we stayed at in China with traditional architecture and landscaping. To preserve the scenery, hIgh rise hotels are not permitted around West Lake. The hotel has relatively few rooms and therefore lacks the hustle bustle that would interfere with the sense of serenity. We stayed in a very large Grand Premier Room on the ground floor with a private view and access onto the garden. The bathroom was very spacious and also looked out onto the garden. It seemed as if we were in a private cottage. The service was excellent, as to be expected in a Four Seasons hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank N0nAccidentalT0urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review, June 12, 2014
Dear N0nAccidentalT0,

Thank you very much for your kind review and description of our hotel here on Tripadvisor. I'm delighted that you appreciated our traditional architecture and the garden landscaping around us. Great to hear that you had a peaceful stay and that our service team took well care of you. I will be more than happy to share your wonderful comments with everyone here. Do let me know if I can be of any assistance for a future return, and thank you again for sharing your experience.

Sincerely,

Peter Draminsky
General Manager
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446 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

The Gardens the Hotel the staff were all on top of this world
We had the most relaxing time. Our room was incredible.
If I go to china again it would be just to visit and stay at the hotel
Thank you Four Seasons at West lake

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewJanis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review, June 10, 2014
Dear AndrewJanis C

Many thanks for posting your tripadvisor review.

We are glad to hear that you enjoyed your stay with us. Thank you for your lovely comments in regards to “the staff were all on top of this world”; we are glad to know that you not only enjoyed our gardens, but also appreciated the team here at West Lake.

We are indeed very privileged to work with such dedicated professionals. Rest assured I will share all your positive comments with the team.

Safe travels and please do let us know should your travels bring you back to Hangzhou again. I would personally like to offer you my assistance for any future reservation set up.

Sincerely,

Peter Draminsky
General Manager
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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

We stayed only one night but the stay was memorable, the facilities are well designed, the service was extraordinary and the setting in Hangzhou couldnt have been any better. The experience was unforgettable and the hotel fit into that beautifully, i would highly recommend this hotel to anyone.

Stayed May 2014, traveled on business
Helpful?
1 Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review, June 5, 2014
Dear Richard F

Thank you for having taken the time to share your feedback about your recent stay at The Four Seasons Hangzhou at West Lake.

You mentioned in your review the extraordinary service; many thanks! We are really glad to know that our service appealed to you. We are obviously very happy to know when the team goes out of the way to make your stay "unforgettable".

We would love to welcome you back soon again. Please do not hesitate to contact me personally if I may assist with any future reservation at Four Seasons or any other Four Seasons Hotels.

Sincerely--
Peter Draminsky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
2 reviews
5 of 5 bubbles Reviewed June 2, 2014

very nice place, perfect garden, perfect surroundings, perfect bed after 12hours flight and 4 hours by car , the second day was even more beautiful but had some rain. very beautiful trees at the entrance of hotel, nice swimming pool in & outdoor AND A WONDURFULL SPA TREATMENT

Room Tip: they are all good , only one floor all have nice garden
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Koen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review, June 5, 2014
Dear Koen H,

Many thanks for your positive feedback on tripadvisor.com

We are delighted to hear that you enjoyed the perfect bed, garden and surroundings as well as our two pools. I hope you also manged to try our new boat arrival experience, right in front of the hotel.... We are glad to know that you appreciated the spa treatment, and I will certainly relay your message to the team.

Please don’t hesitate to contact me in the future if I can be of any assistance.

Sincerely,

Peter Draminsky
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
186 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed May 18, 2014 via mobile

We had a Premier Room which was exactly what we got! Spacious, comfortable and supremely comfortable.
Separate walk-in wardrobe, huge double bed, living room and loggia, together with a magnificent spacious bathroom.
The staff were unfailingly polite and helpful.
Dinner in the Jin Sha Chinese Restaurant was first class and beautifully served.
The Spa was beyond wonderful!! I had a Reflexology treatment which started with a foot soak and finished with a reviving cup of Jasmine tea.
The indoor pool is superb, as are the surrounding terraces and outdoor facilities.
If you want the best, this is it!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank connell66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review, May 22, 2014
Dear connell66,

Many thanks for your positive feedback on tripadvisor.com

We are delighted to hear that you liked the physical aspects of our hotel as well as the service you received. A place’s vibe is really created by its people, and we are glad to know that you appreciated the team working here..

Please don’t hesitate to contact me in the future again if I can be of any assistance. I would be delighted to welcome you personally during a return visit.

Sincerely,

Peter Draminsky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
michigan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 18, 2014

it is a beautiful peaceful property. Just what I needed to decompress after a few days in Shanghai. It started with a slow serene boat ride, sipping tea along the way.Arriving at the hotel the attentive staff seem to know all aout me.The beds were perfect, food delicious.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank needsunnydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review, May 22, 2014
Dear needsunnydays,

We are glad to hear that you enjoyed your stay with us. Thank you for your lovely comments in regards to our new exclusive boat arrival experience and the "attentive staff".

Please don’t hesitate to contact me in the future if I can be of any assistance. I would be delighted to arrange any future visit to Four Seasons Hotel Hangzhou at West Lake or any other Four Seasons.

Sincerely,
Peter Draminsky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

It's expensive yet worth the money... Four Seasons again offered us an incredible stay! The buildings and landscape of Four Seasons Hangzhou at West Lake as well as the deco and furniture all blend in well and offered such a classic chinese feel that you can't get it elsewhere... that was exactly what we hope to experience in Hangzhou - perfect. Jin Sha is fabulous, again with great chinese setting with delicious food. The kids love the chocolate milk at breakfast.... a chocolate cubes melted with hot fresh milk - yum yum!

Staff is nice and speaks good English - we know we can't take it for granted especially after staying at the Banyan Tree Hangzhou. Four Seasons is simply outstanding!!

Just one recommendation is improvement at the Kids Club is needed. It is there but doesn't seem to be maintained.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank k10chau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review, April 27, 2014
Dear k10chau,

Wonderful to hear you and your family enjoyed your stay here in Hangzhou. Indeed we are very fortunate to enjoy the beautiful surroundings right by the West Lake, and listed by the UNESCO World Heritage, we aim to fit in with the environment. In regards to the Kids Club, I'm delighted to let you know that we are in the process of upgrading these facilities, to take even better care of our young clientele, and hope we may share this new facility during your next visit to West Lake.

Sincerely,

Peter Draminsky
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hangzhou at West Lake

Property: Four Seasons Hangzhou at West Lake
Address: No.5 Lingyin Road, Hangzhou 310013, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Spa Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#59 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Official Description (provided by the hotel):
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 
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Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel Hangzhou

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