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“Best Hotel in Hangzhou”

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Four Seasons Hangzhou at West Lake
Ranked #4 of 2,444 Hotels in Hangzhou
Certificate of Excellence
Reviewed May 22, 2013

Great Hotel, good service, fantastic facilities.
Service: most staff (I didnt even remember seeing these staff upon checking, but they were referring me by my last name.)
They offer free bike rentals, so guests can bike around. As i was saying we need some water to my friend, the staff brought water after we got our bikes, saying 'in case you get thirsty while biking around'.
My friend and my service walked around and staff even took initiatives n showed us the spa rooms, the indoor pool. we were so impressed and wanted to use the spa after the tour!

Beautiful outdoor pool. we had lunch while lounging by the outdoor pool, good service.

room very spacious, bit of walk from the lobby, but it's the way the hotel is designed. not a compliant! Room attendant offered to 'refresh' the room and she was also very pleasant and very helpful when we asked for more water, and coffee.

Yes, it's slightly more expensive than other hotels, but OH YEAH, it's worth it!

  • Stayed: May 2013, traveled with friends
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Thank davidw099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this reviewResponded May 26, 2013

Dear Guest, our upmost gratitude towards your liking of our hotel’s location and room facilities. Our outstanding outdoor pool is inspired by infinity pool and with just an alley from Yang Gong Causeway, guests can feel as if they are swimming freely in the West Lake. We sincerely look forward to your next stay with us. Best Wishes.

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Reviewed May 15, 2013

This hotel is placed at a great location. Especially, if you wish to explore the West Lake area with the beauty of the scenery, wonder through the different parks and visit different temples, then you can’t choose a better location to stay then where the Four Seasons is located. Furthermore, the hotel has its own beautiful garden with a nice terrace, where you can enjoy tea in the afternoon. My wife and I also enjoyed massages at the Spa. The hotel has two pools: one outside and one inside pool, both of the same size, comfortable long enough to do our swimming exercises. Last but not least, mostly we were impressed by the top quality services with extremely helpful personnel. I have stay about 40 nights a year in luxury hotels in Asia, Europe and the US (due to my business travels), but I have very seldom experienced such switched-on and helpful service personnel.

  • Stayed: May 2013, traveled as a couple
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Thank forsterpartners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this reviewResponded May 20, 2013

Dear Guest’s Name, Thank you for taking the time to leave your comment on TripAdvisor. We are very glad to learn that you had a happy stay and are satisfied with various aspects of the hotel. Your kind words are surely one of our biggest motivations. We wish to have you stay with us again in the future. Best Wishes.

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Reviewed May 11, 2013

it is a very luxury hotel, I spent 2 nights here, room 108.
the room is very big, with a private balcony.
breakfast is semi-buffet, you need order from their menu, then there are some light items for you to pick yourself.
the price is something like $700-$800 per night, dont know why they need charge extra on the wifi services, it costs about $15 a day to use their wifi in the room.

  • Stayed: April 2013, traveled on business
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Thank ChinaTourDotCom U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this reviewResponded May 12, 2013

Dear guest, we are very grateful for your comments towards our room size and the views of our hotel. We wish to have you stay with us again in the future. Best Wishes.

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Reviewed May 10, 2013

The hotel is beautiful but isolated. We booked two rooms at $800 a room. The guy at the counter said we could eat overlooking the pool and have hamburgers, but we had to argue for 15 minutes with the restaurant that said we must have the tea buffet. I don't do buffets. So I go back to the guy at the counter, who tells me he will call the restaurant (it's about 200 feet away). Finally the restaurant allows us to order hamburgers. Was that whole conflict necessary? I won't go back when I have to fight to get something totally reasonable. Also the pool is not warm, and we had to beg the guy (in Mandarin, so it was not a language issue) to turn on the jacuzzi jets, which required he go into some back room. This is a gorgeous hotel, but they don't know how to encourage people to return. I live in Suzhou. I will visit Hangzhou again, but I won't stay here. A vacation requires that I not argue with waiters and pool attendants over silly things.

Room Tip: $800 a night and breakfast was not included. We were not told there was a Chinese restaurant until t...
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  • Stayed: April 2013, traveled with friends
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Thank Dingos8baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

I went in spring -- it s perfect -- full blooms everywhere . Would love to go back in summer and winter again. The hotel is located in a center of west lake attraction but still feel like hidden in a secret garden . The room is huge and super luxury . Staff are very friendly and professional. would recommend for honey moon couple and a weekend get away.

Room Tip: any room tht facing garden
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  • Stayed: April 2013, traveled with friends
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Thank Ampol J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this reviewResponded May 12, 2013

Dear guest, Thank you for choosing to stay at Four Seasons Hotel Hangzhou at Westlake. We are pleased to discover that you had a good time with us.We appreciate your valued comment and we look forward to welcoming you again to our hotel. Best Wishes.

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Reviewed April 24, 2013

Of all the 5 star hotels we used on our trip through China the Four Seasons Hangzhou stands out as the very best. A beautiful property with quiet, luxurious rooms and amazingly attentive staff. Restaurants were top notch and room was quiet with superior amenities.
We can't wait to get back there. In walking distance to West Lake and its beautiful walks, it also has beautiful walking paths on the property as well.

  • Stayed: April 2013, traveled as a couple
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Thank pwsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this reviewResponded April 25, 2013

Dear guest, Thank you for taking the time to leave your comment on TripAdvisor. We are very glad to learn that you had a happy stay and are satisfied with various aspects of the hotel. Your kind words are surely one of our biggest motivations. We wish to have you stay with us again in the future. Best Wishes.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013

The hotel is on;y a couple of years old and is stunning. The gardens look like they were planted decades ago and the setting on the lake is most dramatic. Be aware that the Deluxe Rooms do not come with a good view. Our travel friends were on first floor and looked out at a blank wall. We were on the second and it was ok short views. The rooms were very lovely. Wish we had more than two days to stay around the lake as it is a piece of paradise.

Room Tip: Note location above about views. Rooms were lovely and the lobby, restaurants and bars are beautifu...
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  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this reviewResponded April 25, 2013

Dear guest, Thank you for choosing to stay at Four Seasons Hotel Hangzhou at Westlake. We are pleased to discover that you had a good time with us and delighted in the hotel facilities and views of hotel gardens. We appreciate your valued comment and we look forward to welcoming you again to our hotel. Best Wishes.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Spa Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#57 Best Value Hotel in Hangzhou
Price Range: $475 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Official Description (provided by the hotel):
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 
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Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake

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