Four Seasons lived up to and exceeded our expectations. From the beautifully manicured grounds to the exquisite suites, there is no place more serene and luxurious than this. The hotel has a great location just next to West Lake and the Impressions show. The rooms are well appointed and we were very pleasantly surprised by the welcome gift waiting in our suite when we arrived. We were celebrating our 29th wedding anniversary. Very nice touch, thank you! We were delighted by the staff, all of whom gave excellent service. Of special mention is Ben the Concierge, who helped us buy train tickets to Shanghai, gave us good directions and also helped us with buying Impressions show tickets.
The restaurants are very very good, a must try is the pyramid pork at Jin Sha and the Vinegar braised pork ribs. So delicious we clamoured for more!!
The suites are very well appointed. We had one that opened up to a brook and the gardens. Nespresso was a standard in the suite, towels and rooms were cleaned twice daily. Everything was refilled twice daily. Fruits were supplied daily without fail.
If you are not trawling the Lakes, spend some time at the lounge for Hi Tea. The cakes and sandwiches looked so good. Service was discreet and fast. Always with a smile.
The Spa service was also very good. The Royal Pavillion was very well equipped. Such beautiful environs and so serene. The therapists were also well trained.
We would give this hotel 2 thumbs up... thank you for making our stay so comfortable. Anyone who had anything bad to say are probably impossible to please.
- Official Description (provided by the hotel):
- In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more less
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- Also Known As:
- Four Seasons Hangzhou At West Lake Hotel Hangzhou
- 4 Seasons Hangzhou At West Lake