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“Wonderful hotel in superb location near West Lake”

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Four Seasons Hangzhou at West Lake
Ranked #5 of 2,366 Hotels in Hangzhou
Certificate of Excellence
Singapore
Level Contributor
108 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Wonderful hotel in superb location near West Lake”
Reviewed June 2, 2012

Very well designed hotel in a quiet location on beautifully landscaped grounds. New hotel (appears less than 2 years old) with spacious rooms -- ours on the ground floor had a small, landscaped patio area with table and chairs. The hotel is very near West Lake and a short stroll from the many gardens by the lake and the Impressions show by the lake. Chinese restaurant was interesting; food was good. International (western) food was fine. Breakfast was very good, but not the extraordinary international buffet of many Asian hotels. Concierge was great in arranging car/driver for touring, tickets for show, dinner reservations, etc. Staff were service oriented and well trained. Hotel has bikes that can be used to ride around the lake and visit nearby gardens. A great weekend escape for Western Expats. NB. Hangzhou is a historic city of renown beauty that is a major holiday destination for PRC tourists, particularly around holiday periods and high season; expect to share the bike trails, gardens, walkways with others. It does not distract from the natural beauty, but don't expect solitude.

  • Stayed April 2012, traveled as a couple
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Helpful?
Thank jpmsenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review, June 3, 2012
Dear guest, thank you for your valuable comments. We are glad that you had good experiences with us. Our concierge team is always available to create tailor-made trip to bring the amazing experiences to you in this beautiful city. We look forward to welcoming your back to Hangzhou soon.
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463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Cape Town
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 2, 2012

The Four Seasons group has an excellent reputation and this hotel met all the expectations. The property itself is magnificent and a level of service to match. Most importantly is the consistent level of excellence that is delivered throughout the hotel.

The room was spacious and offered lots of space to relax. The hotel is set in a large garden and offers sapce to walk. Easy access to West Lake makes the hotel an ideal spot to enjoy all the attractions in the area. The spa was also fantastic - a little dark and sombre, but the treatment was fantastic.

The food at both the restaurants was also fantastic. Given the price of the hotel and the quality on offer, the food was surprisingly cheaper than many other restaurants at 5-star hotels experienced in China (Beijing, Shanghai, Sanya) and the food was better!

Room Tip: A little extra for the premier room was worth the extra space on offer.
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  • Stayed May 2012, traveled as a couple
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Helpful?
1 Thank Masood_Abdulla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review, June 3, 2012
Dear guest, thank you for sharing your feedback and comments. We are delighted that you had such nice experiences with us. Our garden has over 40 varieties of flowers and plants—from the dazzling Chinese rose to the aromatic magnolia, which are carefully cultivated for your enjoyment. We sincerely anticipate your next return to our hotel.
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Hong Kong
Level Contributor
119 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed May 25, 2012

Beautiful setting close to West Lake, rooms are luxurious and spacious with great lighting. The hotel has a great Chinese restaurant, as well as a variety of Western food at the outside bar, which is a great place to spend the early evening. The hotel offers free bike rentals, which is the best way to explore West Lake. It's a short 30-minute ride into downtown Hangzhou, though there isn't that much to do there except shopping. Most attractions are around the lake and can be reached within 30 min. to 1 hour by bike. The hotel offers everything you'd expect from a Four Seasons including a beautiful spa.

  • Stayed April 2012, traveled with friends
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Helpful?
Thank TravelTastic4Ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review, May 27, 2012
Dear Guest, thank you for taking the time to share your experience at our hotel. We appreciate your very nice comments regarding our location, Jin Sha (Chinese restaurant), WLB (Western and Asian restaurant), concierge service and Spa. We sincerely anticipate your next return to our hotel.
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Mercer Island, WA
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed May 21, 2012

We made this our first stop in China and it was the pefect oasis to recover from jet lag. We've stayed at many Four Seasons around the world and this is one of the very best. It's set in lovely gardens, the spa facilities and pool are surreal, we had some of the best dinners of our trip in their restaurant, and the very friendly staff speaks excellent English and go out of their way to help. Since this was our first stop in China, we needed extra help in figuring out where to go and what we wanted to do. Edison is an incredible concierge. He sent someone to buy a sim card for our IPAD and to change some airline tickets for us, which was no small task. He went above and beyond what a normal concierge would do to please his guests. We were able to buy train tickets to Shanghai through the hotel too. The hotel is serene, quiet and in a lovely walking location to see the lake and surrounding area. We took a private boat around the lake and especially enjoyed the Impressions show one evening on, and I mean "on" the Lake as the stage is set into the water. Don't miss this. We highly recommend this wonderful hotel--staying here was well worth the price.

  • Stayed May 2012, traveled as a couple
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Helpful?
Thank wearetravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review, May 23, 2012
Dear guest, thank you for your positive feedback towards our hotel facilities and services.Many thanks for taking the time and sharing your opinion with us. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 7, 2012 via mobile

Beautiful is an understatement for this hotel. The mix of modernity with traditional chinese beauty is almost perfect.

The deluxe room on Level 1 we had was spacious and quiet. The covered patio opens to little sunken garden with the sound of water that lends tranquility to the ambuence. The room amenities are aplenty. We like the Nespresso nachine with a good variety of flavour. The L'Occitane toilettries are a nice touch.

The swimming pool and the building next to it were simply beautiful. There us also a chinese garden eith pavillion for a blissful exploration. The hotel is within 10 to 15 minutes walk from the venue of Impression West Lake.

The food at Jin Sha Chinese Restaurant was at best average and pricey. You can find better Chinese cuisine elsewhere eg. Bai Lu chain of restaurant.

The hotel staff are very prompt in responding ti your needs. The staff at the Spa were excellent. The spa rooms were probably the largest we had ever seen. Although the spa treatments were excellent thanks to the well trained and skilled therapists, the prices were well above market.

The only gripe we had was the chargeable wifi. We can find free wifi as a standard offerring in small hotels in remote area nowadays, we dont understand why Four Seasons cant make this service complimentary.

  • Stayed September 2011
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Helpful?
Thank RenZhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review, May 8, 2012
Dear guest, thank you for sharing your comments on Trip Advisor following your recent stay with us. we are deliighted to note that you enjoyed your time with us and we appreicate your nice words regarding the room, garden, Spa and Jin Sha resturant. We will also be sure to share your comments with our Room Director regarding the internet fee. We look forward to your next stay with us.
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Shanghai, China
Level Contributor
90 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed April 26, 2012

Luxury hotel, best in everything. Nothing to complaint but only too expensive . Best location and excellent service. What else can I said, better wait for their special rate then it's perfect .

Room Tip: Get a lake view room if you can afford the price.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Tommyyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review, May 2, 2012
Dear guest, we are very grateful for your comments towards our hotel.There are some updated room packages and promotions which might be suit for your staying at our hotel official website. You can have a look when you plan to visit Hangzhou in the future. We look forward to your next stay with us.
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Santa Fe
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 25, 2012

This hotel is over the top wonderful in countless ways including the location. My room overlooked a small private garden that added serenity. The service was at every turn friendly and wonderful. I accidentally left two shirts in a draw and staff has been extremely helpful in getting them back to my home in the States. I had a massage in the spa that was as good as any in the world. The concierge directed me to several gardens that were not in my guide book that were immensely enjoyable. There was far more to see in Hangzhou than I had imagined.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank RTCoffland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review, April 26, 2012
Dear guest, we are very grateful for your comments towards our hotel’s location, room, Spa and service. We sincerely anticipate your next return to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hangzhou at West Lake

Property: Four Seasons Hangzhou at West Lake
Address: No.5 Lingyin Road, Hangzhou 310013, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Spa Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#54 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Official Description (provided by the hotel):
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 
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Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel Hangzhou

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