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All reviews thai restaurant international staff west lake the hotel staff management team special thanks lake view english speaking staff breakfast buffet home away from home excellent hotel rooms are large would highly recommend this hotel beautiful city visiting hangzhou assistant manager chinese hotels
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Reviewed December 9, 2017 via mobile

I stayed in this Wyndham for about a month. It is fabulous and luxury hotel with comfortable room. The location is fantastic, it is near the lake. Kerry center is very near the hotel where you can shop and find a great restaurants there.

The staff are very cooperative. Especially, Ms. Anita, she answered our questions about the city and advised us where we can go in our weekend. Also, special thanks for Ariana, Iana and Leonardo.

Stayed: November 2017, traveled on business
Thank MajedX69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2017

We had a wonderful experience with this hotel. They gave us a lovely room with corner views, everything was spotlessly clean. The staff are what makes this hotel. Excellent English, responsible, polite, eager to please. The hotel itself is spitting distance from the lake and around the corner from a fun street market. We would definitely stay here again.

Room Tip: If you want a beautiful room, ask for 1801 - it was glorious. Love the old-school dressing table area!
  • Stayed: December 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MBD0405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2017

Location is excellent, a few minutes from the West Lake and surrounded by shops and restaurants. The hotel itself is starting to look a bit old, but is well-maintained. The rooms are large and comfortable, and the balconies are very pleasant places to catch some fresh air. The breakfast buffet is expansive and varied.

But what sets this property apart from any other hotel I have been to in China is their high and friendly level of service. We were given a very warm welcome by Ms. Anita, and throughout our stay Ms. Shayema was exceptional. For instance, she sent up some hot lemon honey water to the room when she noticed a member of our group coughing! And in general, she was both efficient and very warm.

I would definitely return to this hotel, simply for the high service levels.

(A note of caution: be warned that like in many hotels in China, restaurants and spa facilities are often run by 3rd parties. We had a bad experience in the Japanese restaurant at the lobby level. We received an inflated bill, and when we pointed it out, the restaurant staff misbehaved and refused to make changes.)

  • Stayed: October 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank vd5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2017 via mobile

We were here for 3 nights and requested if we can book one more night here and the staff recommended that we get better rates by doing online!
However when they know that we got to leave late at night, they offer a similar to "half day rate" for checkout till 6pm.

The staff here have good service, polite and efficient housekeeping staff. I love it!

The room is super spacious and the toilet huge with a bath tub and a shower separately.

The hotel is located conveniently to the main attraction in Hangzhou, Westlake.

I would definitely stay here again if I come back here!

Stayed: November 2017, traveled with family
Thank blurtravellerpei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2017

The hotel which we wanted to stayed at was full and so decided to book Wyndham Hangzhou which we did not regret any bit. Leonardo, the Hotel Manager has been very helpful during our stay and even tried his best to resolve the air conditioned issues in one of the rooms as we were not used to the high temperature in the room. (it's near winter and most of the hotels and malls have switched their function of the air-con to only fan blower instead of having cold air too). We were also given a box of chocolates, compliments from the hotel which is really a very nice gesture from the Manager.

Breakfast was great and all staff at the restaurants were very friendly too!

It was an enjoyable stay overall and we will definitely come back again and also will not hesitate to recommend it to our friends.

  • Stayed: November 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank peng1799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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