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“very good. too many people for breakfast”

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Wyndham Grand Plaza Royale Hangzhou
Ranked #1 of 2,437 Hotels in Hangzhou
Certificate of Excellence
Reviewed July 14, 2014

The hotel was very good.

It is located just near West Lake. 10 min walk from the metro station.

The rooms are really excellent. Bathroom is big, with a shower with rain shower and a big bathtub: One big enough so that you can fit your whole body (at least mine) in it and more.
Note that only the rooms on the higher floors would get a lake view.

The service was really what made this hotel stand out for me. It was really above what you usually find, even in other 5 star hotels in China. You get almost personal advice.

There is also an excellent Thai restaurant in the hotel (arguably the best in town).

The only thing on the downside was that the hotel is indeed very popular. And while it is not at all visible otherwise, it shows during breakfast (which is excellent by the way): There's just too many guests and it feels like a little overcrowded. The cooks have a lot to do in a very short time, others must clean tables quickly, due to the lack of space and the overall feeling is that of a stressful environment. There is certainly room for improvement there.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Djian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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307 - 313 of 885 reviews

Reviewed July 12, 2014

I went to Hangzhou on june to review some manufactures.
After a perfect breakfast at level 1.
We went for a full day in the industrial area and believe you look forward getting back to your home far away from home.
Very big room and well furnished as a 5 star
3 restaurants on site & bar
Executive floor available for meeting on top floor
Fitness gym near the pool
Hair dresser on site
Hangzhou is a beautiful city, fabulous spot near the lake.
Very well located in the best side of the City

  • Stayed: June 2014
    • Value
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Thank SydAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2014

Our stay at the Wyndham Grand Plaza was a most pleasant one. The staff were extremely attentive to us. Our welcome was outstanding where two guest relations staff welcomed us speaking English, French and German (as my partner and I speak these three languages). The guest relations staff had done their homework and surprised us by communicating flawlessly in these languages.

Our executive room had a lovely bathroom and sizeable balcony with a view of the West Lake. We were happy with it. The executive lounge also had a super view and lovely canapés to spoil us! The location of the hotel is a plus as it is very near the West Lake and may other lakeside activities. Mountain views of pagodas and other landscapes were a plus too.

As it was my partners birthday, the wonderful surprise in the room was a beautifully decorated birthday cake from the hotel.

All staff were friendly and ready to help with everything, We would gladly book at the Wyndham again. Shayma and her German colleague did an outstanding job. Very well done ladies!

Room Tip: Ask for a lake facing room!
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  • Stayed: May 2014, traveled as a couple
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Thank Charlie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

  • Stayed: July 2014, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Ronald T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 9, 2014

We stayed for a week, and we were very impressed by the very comfortable and beautiful accommodations, but we were even more impressed by the friendly and knowledgeable staff. Every request we made was immediately fulfilled (they have a pillow menu!), and the staff went out of their way to help us make arrangements for tours, outings, and tickets as needed. The location is excellent--a block from West Lake on the one side and a block from the start of several different shopping districts on the other side. The dining options in the hotel complex are very good, and you are within a short walk to many other options. We enjoyed our stay tremendously!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Tamara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

My son and his wife have been living in Shanghai for 10 months and we took them here and they were astonished at how nice and helpful everyone was. I was glad we spent the extra money and stayed here. Excellent service! The hotel staff were invaluable to us. My husband was sick and they had someone go out and get us medicine. Could not have been happier with the service and rooms were beautiful!

Room Tip: Ask for a room with a lake view. We had one room with two twins. These are just a bit wider than a...
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  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank TJRog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

The staff was amazing, and we met a young girl from holland named Lisa who was incredibly accommodating in every way. Many of the staff members were doing internships and went out of there way to help. Super friendly people. Hotel was very comfortable and the breakfast was nice. Professional in every way.

Stayed: July 2014, traveled as a couple
Thank Stoney89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Plaza Royale Hangzhou

Address: No.555 Fengqi Road, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou > Xiacheng District
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hangzhou
#1 Family Hotel in Hangzhou
#1 Luxury Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#22 Best Value Hotel in Hangzhou
Price Range: $131 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wyndham Grand Plaza Royale Hangzhou 4.5*
Number of rooms: 293
Official Description (provided by the hotel):
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCO'S WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lake view rooms, city view room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste. 7 Well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature! It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more   less 
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Also Known As:
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

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