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“Excellent haven during a bustling Golden Week”

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Wyndham Grand Plaza Royale Hangzhou
Ranked #3 of 2,402 Hotels in Hangzhou
Certificate of Excellence
Toronto, Canada
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent haven during a bustling Golden Week”
Reviewed October 5, 2013

The attention to guests at this hotel was incomparable.
Pre stay I booked tickets through the concierge, who was magically there with details just us as we were just beginning our check in.
The front desk staff went above and beyond in making us feel welcome, the lounge staff were also fantastic.
And the room, it as well was warm, comfortable, and welcoming.
In all, a wonderful haven from the millions of tourists visiting this beautiful city for the National Day holiday.
I look forward to visiting again.

  • Stayed October 2013, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
Thank devsadvtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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834 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (119)
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English first
1 review
Reviewed October 3, 2013

We were adventurous enough to travel to west lake during Golden week, that part of the trip was as expected...crowded! What was unexpected is the excellent service provided by the multi national staff at Wyndham Grand Plaza Royale Hangzhou. Whether it was Sheyma taking care of our restaurant reservations...en Français SVP, Patricia with her excellent welcome and advice on what to do in perfect English, the concierge finding us a local restaurant at a reasonable price and last but not least, Julia our German speaking host from the lounge advising us on a good german bakery in Shanghai. All in all, world class service from the global village in Hangzhou. What you would expect from an international brand.

Room Tip: Choose a room with lake view.
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank Achille U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 4 Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 30, 2013

actually we did not expect much, just another business hotel in a suitable location close to the West Lake...but we had a very good and warm welcome at the reception followed by a very nice room, with nice (warm) interior design, nice view from the balcony and a nice bathroom etc. really absolutely perfect for us! Also the breakfast was pretty big and nothing missing for our choice. And yes it was definitely close to the West Lake. Also we had a good dinner at their Thai restaurant...staff at reception and restaurants who served us spoke good English or where Westerners...everything perfect and at Western standard. We would come again.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank panchafran80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
1 review
Reviewed September 26, 2013

Traveled to Hangzhou last week for our 10 years anniversary; we needed a little break from Shanghai and there you can find many beautiful and relaxing places.
For dinner, we stopped by Wyndham Grand Plaza Royale Hangzhou as we have heard and read many good comments about their Thai Restaurant. And we were no disappointed at all: our expectations were exceeded! When we entered the hotel lobby, we were welcomed by two front office managers Julia and Jason who take the time to guide us to Sawasdee. The restaurant was busy but they managed to find a quiet table for us.
It felt great because we asked Julia for advice and she knew most of the dishes (apparently she knows Thailand quite well) which made our choice easier. Food was amazing, really tasty and we can't complain about the service. Staffs including the Thai restaurant manager Oi were making sure that we had a memorable time and thanks to the small attentions, we did. My only regret is that we didn't stay in the hotel because we had booked somewhere else but we will definitely stay there for our next trip to Hangzhou.
Thank you very much for everything; the hotel's management team should be proud to have such a dedicated team attentive to details. Merci!

Room Tip: The hotel is located only a few minutes from the famed West Lake. It's a nice touch to walk arou...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank TravelTheWorld44182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 26, 2013

After we have booked this hotel, my wife and I have no expectation at all, except that it locates at a very convenient location for shopping, sight seeing to West Lake and dining as well, all within walking distance. When we arrived the hotel, we were shocked by the near by environment making the hotel looked not so grand. We have stayed in this hotel three nights. Our compliments are as follow :- (first time for us to make a comment of this kind although we used to travel more than eight times a year all over the world)

1) Very friendly and warm hospitality from all levels of staff. To name a few : we were greeted very sincerely and warmly by a lady janitor every time when in and out the hotel.
2) Extremely helpful staff. One staff stationed at the entrance even volunteered to lead us to a restaurant nearby to find a table for dinner.
3) Very spacious and nice layout room with two times cleaning and tidy up services a day which is not common in many hotels worldwide. One more, every room has a balcony.
4) Fluent English speaking front desk staff. A staff whose name is Shyma Ben Jemia has offered us plenty of helps even in a very small way. Appreciated very much.
5) A bit fat staff in concierge (may be named Dennis) apart from doing the routine jobs for booking shows, restaurant and local tour for us, he even gave us very detailed advice on how to get there by walking and how much if by taxi, etc.
6) We have not tried any restaurant in the hotel and thus cannot make comment. But one night, we saw 60+ people waiting outside a Japanese restaurant for dinner.

Conclusion : They served us not just using their knowledge and skills but also their hearts.

Room Tip: They have plenty of rooms facing the West Lake. Of course, it will be a bit expensive.
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  • Stayed September 2013, traveled as a couple
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Helpful?
Thank stephenlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
1 review
Reviewed September 26, 2013

We were at the Wyndham Grand Plaza Royale Hangzhou in September during mooncake festival. We chose the hotel because of the great location right at the lake.
We have traveled a lot around the world and stayed in many hotels in all different categories.
Our stay at the Wyndham is one of the best experiences which we have had since years. The perfect stay started right at the beginning after arrival. We want to be really thankful to the senior assistant front office manager mrs juliah weh. We got an upgrade to a really nice lake view room and she also gave as many helpful advices around the city. All in all, the hotel staff gave us a perfect service and we just want to recommend anyone to choose this hotel for an excellent stay in hangzhou. For sure we will come back to the Wyndham!!!!!!

  • Stayed September 2013, traveled with friends
    • Value
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Helpful?
Thank asche_tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2013

I was there for the Mid Autumn Festival holiday 2013. Just wanted a relaxing trip with hubby but unfortunately there's the typhoon and got our flight back HK cancelled...Sheyma, the pretty Lobby Manageress helped us a lot, since day 1 we arrived, helped us to try to get a lake-view-room as hotel's very full, she still managed to get 1 night for us. She and Biz Centre helped us to get flight back HK and informed me right on time so I could grab a flight back HK!!

Concierge also offer excellent/friendly service, not just routine work. They always open door to welcome any requests or guidance for a restaurant/spa etc.

Also the bed is so comfortable, its like sleeping in the heaven! Really the best out of my own experience with 5-star-hotels I stayed so far! As you can always see the smiling faces (small note: Breakfast food quality has to improve to keep up with the good services by Housekeeping, Concierge, & of course Lobby/Reception!)

I would strongly recommend to stay in this hotel if me/my friends are going Hangzhou both for business or leisure!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yf l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Plaza Royale Hangzhou

Property: Wyndham Grand Plaza Royale Hangzhou
Address: No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hangzhou
#1 Family Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#26 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Wyndham Grand Plaza Royale Hangzhou 4.5*
Number of rooms: 293
Official Description (provided by the hotel):
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCOS WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lakeview rooms, cityview room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste.7 well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature!It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more   less 
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Also Known As:
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

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