I am a seasoned traveller and very often rely on Tripadvisor for my hotel choices around the world. I am sorry to say this hotel is far from all the rave reviews in this forum that I had to double check if I stayed in the same hotel as the reviews.
I paid good money and booked into a "lake view" room on the sixth floor. It is a very very far lake view and obstructed by trees and the other parts of the hotel. (the hotel is horseshoe shape) Upon asking the front desk, they explained that if they move us closer to the lake (which is not much closer), we will be right next to the main road and will be noisy. In real fact, the whole building is a block or 2 off the lake so it is a real stretch to say it is lake view. There are quite a few international hotels that has real lake views.
The hotel is more like a group tour hotel. The lobby is dark and looks more like one of the wanna-be 5-star hotels in China. Our room setting was adequate but did not feel very clean. For example, there was black molding on the bathroom walls between tiles etc. They do have a comfortable bed though. Also, the staff at the lobby addressed and smile at the guests so they do try.
On the service side, we took have a bottle of Evian water from the fridge only to find that it was opened before. We told the front desk who did not register our complaint until I said to her explicitly that this was a complaint and she'd better tell her supervisor. To give the hotel credit, the assistant housekeeping manager came and apologize instead of trying to give excuses.
All in all, the hotel is at best average. We did not eat at the hotel so I cannot comment. At the price we paid, we's probably stay somewhere else next time we visit Hangzhou.
- Official Description (provided by the hotel):
- Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCO'S WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lake view rooms, city view room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste. 7 Well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature! It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more less
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- Also Known As:
- Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou