I spent 6 nights at the Wyndham and it was overall a very pleasant stay. The hotel is in a great location near the West Lake and close by to many shops and restaurants. The room was spacious and clean but the best part of my stay was the outstanding customer service. The staff were very helpful and in particular, the guest relations officers Patricia, Eve, Mihaela and Sheyma made me feel very welcome. The only issue was difficulty in getting a taxi from the hotel so I suggest to pre-book. I will definitely stay there again on my next trip to Hangzhou.