I really do not know where to start with this hotel. It was flawless from the minute I walked in. Having travelled in China for a number of years, I know that it is sometimes hard to get good customer service when your struggling with the local language, but the staff at this hotel go out of there way to speak english with you and are looking for opportunity to assist you. Even though they have a number of european born staff that seem to be mentoring and coaching the locals, it is good to see that they all seem to really enjoy their jobs there. I even enjoyed interacting with all of the housekeeping staff which I seldom do. Rooms are clean, breakfasts are well provisioned, with great fresh juices. Rooms are a nice size and the location is brilliant. Hangzhou is a magical place and I actually recommend you visit the place in the off season because you see more, and the ambiance is better with a little rain or fog around.
My only issue, which is not the hotel's concern is the rental bikes. They are definitely designed for locals in mind and quite uncomfortable to ride for longer periods of time. The hotel will use one of their cards to unlock the bike for a couple hours free use for their customers. I will do some more research next time and find other suppliers to get a decent bike because the city is definitely bike friendly and most attractions can be accessed in a short ride.
- Official Description (provided by the hotel):
- Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCO'S WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lake view rooms, city view room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste. 7 Well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature! It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more less
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- Also Known As:
- Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou