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Wyndham Grand Plaza Royale Hangzhou
Ranked #1 of 2,428 Hotels in Hangzhou
Certificate of Excellence
Reviewed November 12, 2012

I have recently stayed in Wyndham Grand Plaza Royale and enjoyed every second of it.
Already when entering the hotel I was warmly welcomed by the international guest service team with a warm smile. The check in was very smooth and the English of the staff was excellent (which is not always the case in China). The room was beatiful with a balcaony and view to the westlake.
I had dinner with a friend at the Thai restaurant and food as well as service were superb (probably the best Thai food I had outside of Thailand!!) The manager Maggie was doing a fantastic job giving us recommendations on what to eat. Also the food and service in the cafe was excellent! When we were asking for advise on special things to see in Hangzhou Eva He from the guest service team was super helpful in pointing out where to go and communicating with the taxi driver. I can only say I had an amazing experience and will definately book it again when I come back to Hangzhou!

  • Stayed: November 2012, traveled with friends
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Thank Bavarian-Sailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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460 - 466 of 883 reviews

Reviewed November 5, 2012

This was one of the best hotel of our China vacation. We stayed here 3 nights and the service was AMAZING! English speaking employees were extremely helfpul and gave us some wonderful suggestions about places to eat and see in the area! One employee even walked me to the nearest ATM to make sure I didn't get lost...much appreciated in a new city!

The breakfast buffet was GREAT! Wonderful variety of food and the Thai restaraunt in the hotel is very good as well. I felt that all of the food in the hotel was very reasonably priced.

The rooms are very clean, spacious and great beds! The hotel is in an outstanding location as you can walk across the street to the West Lake. Enjoyed our stay at this hotel and can not say enough nice things about it!

  • Stayed: October 2012, traveled with family
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Thank Shannon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

With excellent rooms and stunning lobby, what really made our stay a memorable one at this hotel was the helpful and friendly staff. Its location is superb- only a short walk to the Lake.
Would highly recommend this hotel and would definitely stay again.

  • Stayed: September 2012, traveled with friends
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4  Thank Sheree T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

I highly recommend this hotel in Hangzhou. The room was large, comfortable and impeccably clean. The location is perfect, just a block away from West Lake on one side and a shopping area on the other. I stayed for three nights during a busy holiday travel period, and the staff was very friendly and helpful. Yuliana (sp?) was very gracious in arranging for a taxi to take me to a museum and tea village (rather than trying to upsell me on a tour), and Dennis went above and beyond when I needed help translating something to the driver after leaving the hotel. The Thai restaurant was also very good. The only suggestion I have would be to list the address in Chinese on the website so it can be printed and shown to a taxi driver upon arrival in Hangzhou. I couldn't find it on the Wyndham site and needed to look elsewhere for it.

  • Stayed: October 2012, traveled solo
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3  Thank koolgrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2012

This was my first time in this hotel. I used to stay in Hyatt and Four Seasons before. Decided to check out Wyndham this time, and it was great. The service is the best i've seen so far. Room and breakfast was good as well. And it's much cheaper than the other 5-star hotels around the lake. Definitely will stay again.

Room Tip: Lake View Room was nice. 6 floor.
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  • Stayed: September 2012, traveled on business
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3  Thank Alessandro A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

despite excellent rooms and beautiful lobby and public spaces, the meal in the second floor restaurant was a disappointment. we did not eat buffet, but ordered off the menu - staff was clueless, wine was late, food was late, took over an hour to get simple sandwich and the resturant was almost empty. breakfast buffet was great and would difinitely stay again, just skip eating dinner there....

  • Stayed: September 2012, traveled on business
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3  Thank dedon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012

Steayed her for just one night during a business trip in late August 2012 and wished I had needed to stay for longer. From the moment we arrived the service and moreover the friendliness of the staff was incredible. Whilst professional they genuinely seemed to be glad to see you and keen to engange in conversation and ensure you were well catered for.
Room was huge and very well equipped with a massive bathroom and good powerful shower. Good selection of free movies on the tv which kept my son occupied whilst i was at a meeting.
Whilst not located directly on the lake and not in the hectic centre of the resort the hotel is wihin walking distance of the action. Hangzhou was busy, I think it often is, so the relative peace and quiet of the hotel away from the crowds was very welcome.
The rate was less than both the Sofitel and the Hyatt Regency, both of which I have stayed in previously, but this hotel was better in my opinion.
I would stay here again, but for longer this time, on account of the facilities and location but primarily for the staff who deserve the height of credit.

  • Stayed: August 2012, traveled on business
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2  Thank stevengallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Plaza Royale Hangzhou

Address: No.555 Fengqi Road, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou > Xiacheng District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hangzhou
#1 Luxury Hotel in Hangzhou
#1 Family Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#20 Best Value Hotel in Hangzhou
Price Range: $132 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wyndham Grand Plaza Royale Hangzhou 4.5*
Number of rooms: 293
Official Description (provided by the hotel):
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCO'S WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lake view rooms, city view room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste. 7 Well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature! It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more   less 
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Also Known As:
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

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