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“Great Welcome”

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Wyndham Grand Plaza Royale Hangzhou
Ranked #3 of 2,402 Hotels in Hangzhou
Certificate of Excellence
Singapore, Singapore
1 review
“Great Welcome”
Reviewed March 16, 2012

After arriving from Shanghai via a bullet train to Hangzhou station, the taxi area had a long queue and there was a massive jam on a Friday night on the streets of Hangzhou. Our taxi driver did not recognize the english name of Wyndham (printed on expedia). I would suggest foreign travelers quote the road name to the taxi driver instead.

Once we arrived in the hotel lobby, we were greeted with a warm welcome. The bell boy helped to lift our luggage and aided us in our check into the room. The bell boy was friendly and attentive, and gave us tips and suggestions on places to visit in Hangzhou.

We viewed the Club Lakeview room on the 8th floor and the normal Deluxe Room on the fifth floor, and we feel that the normal Deluxe Room was much more value for money (500 RM cheaper). The room sizes are about the same. The lake view room only had a partial view of the lake facing a cross junction, with car hornings going off every second.

We walked to the lake, and along the way, there was numerous of cafes. We lazed a little at Starbucks and had a night lake view experience with the hustle and bustle of mainland tourists and the young upbeat energy of local hangzhou youngsters surfing on their phones. It was a great experience, walking around the lake. Overall, Hangzhou is a tourist friendly place and we feel safe walking at night, with the warmth and acceptance of this scenic area.

Room Tip: We viewed the Club Lakeview room on the 8th floor and the normal Deluxe Room on the fifth floor, and...
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  • Stayed March 2012, traveled with family
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Helpful?
Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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834 reviews from our community

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Traveler tips help you choose the right room.   Room tips (119)
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Laudium, Gauteng, South Africa
1 review
Reviewed February 29, 2012

no word to say about Wyndham hotel and all management people, i stayed there and it was very nice and fantastic, morning breakfast was lovely, long business trip in china i went lots of place and lot hotel in china but i never see service like Hotel Wyndham, and people was very nice, helpful and lovable, i really want to say thank about everyone who give as service like paradise on earth, and special thanks for Alina Egorova.......

thanks lot.....

Ahmed Dockrat

  • Stayed February 2012, traveled on business
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Helpful?
Thank Ahmed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pendle Hill, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 27, 2012

This would have to be my favorite hotel not only because of the facitities, location, standard or quality throughout but the staff go out of thier way to be of assistance. I travel alot and this is one place that has not let me down.

  • Stayed February 2012, traveled on business
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Helpful?
1 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 20, 2012

I stayed at the Wyndham on recommendation from a business associate and I thank him kindly.
The hotel was excellent and the staff were fantastic and extremely helpful to a first time visitor, not only to Hangzhou but China itself. Their tips and assistance was appreciated and helpful.

Room Tip: Non smoking rooms!!
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  • Stayed February 2012, traveled on business
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Helpful?
1 Thank simon d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 5 Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 5, 2012

Nothing but good things to say about the Wyndham Grand Hangzhou. The staff was outstanding, room spacious and very clean, bathroom top notch, parking easy and free, breakfast buffet was terrific. I wish every hotel was this good.

  • Stayed October 2011, traveled on business
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Helpful?
Thank GuyWhoTravelsALot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeuwarden, Friesland, Netherlands
Level 1 Contributor
4 reviews
Reviewed February 2, 2012

I travel to Hangzhou quite often and really pitty the fact that I only got to know this hotel during my last visit. Whereas I normally stayed at other hotels such as the Hyatt and Shangri-La, this hotel beats them all. The hotel looks modern, spacious and luxurious! The rooms are large and comfortable, equipped with all your needs for a business or leisure stay. I would say the biggest and best rooms in Hangzhou. Especially the beds! They are excellent. I could not help snoozing in 15 minutes every morning, thats how comfy they are! Next to the rooms, the hotel offers great restaurants. A big variety of 'western' food during the breakfast and lovely assistance of many foreigner staff. Something missing?, just ask them and excellent service is provided in a pleasant warm manner. The hotel also offers a Chinese restaurant which I did not try, but I imagine certainly worth it after seeing the view over the west-lake.
I visited Thailand before but the Thai restaurant is in one word simply Amazing! The food is authentic but served in a modern atmosphere. Very relaxing and fine Thai Iced Teas! Excellent service from the Thai manager Piya and all her staff and beautiful food by their Thai chef Prawit. I also got great help and assistance from the guest relations team figuring out where to find the best places to visit in Hangzhou and surroundings. The manager Julia and her staff really walk the extra mile! They are providing a lot of extra information and it is a pleasure to just talk to them as well!

Next to this all, the hotel is situated close to the west-lake, only a 5 minute walk. The distance to the airport is good at 20 minutes. Ask the hotel to pick you up, this saved me a lot of waiting and arguing about prices and I got a very comfortable ride.

So, if by any chance you are heading for Hangzhou, make sure to book at Wyndham!

Room Tip: Rooms from the fifth floor and up give a great view on the west-lake. Make sure to ask for a room on...
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  • Stayed August 2011, traveled on business
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Helpful?
Thank ArjanReinier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoorn, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2012

I stayed several times in Wyndham Grand Plaza Royale Hangzhou for my business trips. This modern hotel has all the services I needed and for a reasonable price. The hospitality is very good and there is also a lot of foreigner staff for services. Breakfast is really excellent and rich with a good combination of eastern and western breakfast. Very good quality beds and a nice comfortable room with a lot of extra services. The hotel is situated close to all the nice places of Hangzhou which makes it also comfortable for a day off or Holiday. When I am in Hangzhou this will be my place to stay. Danny (The Netherlands)

Room Tip: Sign in for the loyalty card and mention your preferences. After I did I even get my favourite compl...
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  • Stayed January 2012, traveled on business
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Helpful?
1 Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Plaza Royale Hangzhou

Property: Wyndham Grand Plaza Royale Hangzhou
Address: No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hangzhou
#1 Family Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#26 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Wyndham Grand Plaza Royale Hangzhou 4.5*
Number of rooms: 293
Official Description (provided by the hotel):
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCOS WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lakeview rooms, cityview room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste.7 well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature!It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more   less 
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Also Known As:
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

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