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“Intercontinental vs JW Marriott Excecutive Level”

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InterContinental Hangzhou
Ranked #15 of 2,386 Hotels in Hangzhou
Certificate of Excellence
Stuttgart, Germany
Level Contributor
137 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Intercontinental vs JW Marriott Excecutive Level”
Reviewed October 21, 2013

Both fantastic hotels but some small differences:

Positive Intercontinental:
- Outside building structure amazing
- in room bose sound system
- excecutive lounge fresh german beer from their restaurant

Positive JW:
- Excecutive view on the westlake with good view amazing
- location at least for westlake visitors better as walking distance approx 20min
- designer soaps in all rooms

I would slightly on a very high level recommend the JW Marriott

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bumsii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review, October 31, 2013
Dear guest,

Thank you so much for having taken the time to post your review, it is very delightful to learn that you like the building, the facility, our service and the authentic home brew German beer.

Feel free to draw us a line should you need any assistance and we look forward to welcoming you back soon.

Kind Regards,

Jacky Zhuang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Aylesbury, United Kingdom
Level Contributor
246 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed September 23, 2013 via mobile

As a regular visitor to Hangzhou I usually stay at the sister hotel of this the Crowne Plaza Grand Canal - I couldn't get in there so booked here and while a little further out this is good because it makes it quiet!
Walking in to the inner globe and it is just breathtaking!
Great service Great attention to Detail great food - just great!
I will go back but the CP is very close to the factory I visit and as I go several times a year I usually only stay one or two nights so tend to migrate back to the Crowne Plaza

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review, September 27, 2013
Dear guest,

It is indeed so delightful to learn that your recent experience at the InterContinental Hangzhou is of great pleasure, I can hardly wait to share your comments to my team that gives all my team members a sense of achievement.

Taking the opportunity, I will also thank you for the continuous patronage to the sister hotel of the InterContinental, be assured that we will all do our utmost to delight you from time to time.

Best regards,

Jacky Zhuang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 13, 2013

Years ago, stayed at Holiday Inn at downtown, not impressive an old hotel in Holiday Inn series....

Early this year, a quick stop at this hotel seems ok other than an lack of spirit Sales guy at the booking. However, 5-6 months later, without "bothering" the Sales, direct booking through the reservation, got an impressive welcome at the desk as a Royal Ambassdor member, great upgrade to the wonderful suite. Further, the Lounge was very very impressive. The quality of food and drinks are much, much better than my near term stayed InterContinental Shanghai Expo!!! What a great hotep and great services! Will definitely come back and make this hotel as my 1st choice at Hangzhou - also suggesting all friends to stay here!

Room Tip: River View room is the best!!!
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankLeeUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review, September 20, 2013
Dear Frank,
Thank you so much for sharing the reason why we have become your preferred hotel in Hangzhou. It is so refreshing to learn that we were able to live up to your expectations from your arrival to the club lounge and the happy hours experience. Your continued patronage as a Royal Ambassador member which is of great value to us and to know that we have consistently delivered efficient service and excellent food to you, gives all my team members a sense of achievement and we cannot wait to welcome you back for yet another memorable experience here. Once again, thank you very much!
Regards,
Jacky Zhuang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 28, 2013

When stepping into this Hotel, you expect a high standard. In every way expectations were met! Great food, helpful staff in all areas. Staff very security conscious, room, more than adequate size, nice decor and very clean. Good location and as it is close to Shanghai, it's a great escape from the crowds for a weekend. Would definitely stay again!

Room Tip: Ask for river view.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank entrada95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review, August 1, 2013
Dear guest,

Thank you very much for having taken your time to post your comment of your recent stay at the InterContinental Hangzhou! It is indeed very refreshing to learn that you experienced a very high standard of service over here. It is my pleasure to share with my team as they strive really hard to ensure that every single guest receives personalized service at every stage of their stay. Your comments certainly encourage us to continually better ourselves in order to deliver higher levels of guest satisfaction. We look forward to welcoming you back in the near future.

Regards,

Jacky Zhuang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
78 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 14, 2013 via mobile

Service was excellent. Rooms outstanding and comfortable. The location is great because it is near the river, it's quiet, and there is a huge green area and walkway along the river just outside of the hotel. It's not that far to the train station and city center (5-10 mins), so don't be put off by the other reviews on here that complain about the "bad" location. I'd much rather stay here and have some peace and quiet than stay downtown and hear horns honking all night. The occupancy rate of this huge hotel is very very low so the lobby, gym, and restaurants are desolate.

Stayed July 2013, traveled on business
Helpful?
Thank CDubChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review, July 16, 2013
Dear guest,

Thank you very much for sharing the reason why we have become your preferred hotel in beautiful Hangzhou, we are delighted that you enjoyed your stay with us during your recent visit. Your continued patronage is of great value to us and to know that we have consistently delivered efficient service and excellent living environment to you during your stays, gives all my team members a sense of achievement. Once again, thank you very much and look forward to welcoming you back when your next trip brings you back to Hangzhou.

Jacky Zhuang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 26, 2013

I stayed two nights on a business trip recently, just after Chinese New Year and the place was nearly empty. The hotel is stunning architecturally (as you can see from the photo!) and the room I stayed in was very modern and well equipped. Service was fine, staff helpful and friendly. The Chinese restaurant (Sun & Moon) was excellent and very well priced. The Western style 'Mediterranean' restaurant was truly awful and very expensive.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HMS_Warspite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review, February 28, 2013
Dear guest,

Thank you for staying at InterContinental Hangzhou. It was a great pleasure of having you with us and we truly appreciate your feedback.

The team and I are delighted to know you like the hotel, the guest room, our service and the Chinese food in our “Sun & Moon”, and we are certainly grateful for your comment which brings us the opportunity to improve with “Senses”. Please be assured that your comment has been noted and the team is addressing this through our continuous improvement process

Once again, thank you very much for your review. We look forward to seeing you again should your travels bring you back to Hangzhou in the future.

Jacky Zhuang
Hotel Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
157 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed February 14, 2013

This is a very wierd hotel....quite striking in appearance. First hassle is that you must take one elevator to the 5th floor, then take a different elevator to get to the guest rooms. Same is true when leaving the hotel, two elevators to get to the ground floor. Stayed for one week in January when the weather outside was quite cold. The temperature in my room however was uncomfortably hot the entire stay. So hot you could not sleep. Turned the thermostat down as low as it would go. Spoke to manager who said the upper floors were often hot because the heat rises. I was offered to move to a lower floor but by this time I only had two nights left. The executive lounge was very nice. Good food. Service fair. The MOST aggrevating thing was a young child about 4 years old EVERY evening in the lounge. Apparently the family had been living in the hotel while on business for a couple of years. Well the child ran around and bothered everyone. The parents ignored her. OK, well that is their fault, but the hotel did nothing to encourage these parents to control the child and as a result it was very unpleasant. An executive lounge is not a playground and after a long day of working, a peaceful environment is not too much to expect in an upscale hotel. Food in the restaurants was good. Breakfast buffet in particular was fantastic. Be careful of the taxis in Hangzhou. They will pass you by for no apparent reason and if they do stop and you want to go somewhere they don't feel like going to they will just pull away. The bus system looks good, but if you only speak English unfortunately it may not be an easy option.

Room Tip: As stated, perhaps rooms on lower floors will not be too hot.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WheelzUpGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review, February 21, 2013
Dear guest,

Thank you for posting your honest and constructive review of InterContinental Hangzhou, we are delighted that you enjoyed your stay with us during your recent visit.

Whilst I'm pleased to learn that you were happy with our friendly service and our food, I feel sorry for the temperature matter in you room. Please rest assured that our Chief Engineer is working on an improvement plan and soon the heating system will be optimized.

Victoria is a cute lovely little girl, but sadly she couldn't go to kindergarten and enjoys playful childhood like other kid does. She was travelling with her parents whom work for a company’s project in Hangzhou and has to move again in January, thus the colleague spoils her a bit.

Delivering the InterContinental quality service and experience to all our guests is among our top priorities and we will certainly look into your concern, your comments help us in these respects. We are nevertheless glad that your overall experience with us was positive and look forward to welcoming you back when you next return to Hangzhou.

Jacky Zhuang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hangzhou

Property: InterContinental Hangzhou
Address: No.2 East Jiefang Road, Hangzhou 310016, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#47 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou

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