I understand that it is arrogant to expect staff to speak English to a greater level than to go through the checking in process, but what frustrates me about the the new century is they have a number of European students (i presume as they are in their early twenties) wandering around doing basic jobs like collecting plates in the dining area, and when you speak to them their English is perfect... So why in a hotel with a large amount of westerners in it, do they not think it wise to have one on the front desk as part of the team of 6-8 staff already present?
Admittedly my annoyance to this has only been found on my second stay in the hotel, when the outside temperature was much higher 38oC and seemed to make the rooms hotter with it. I like my room to be 20oC at night if possible and therefore used the AC control in the room to dial this in. I went down for dinner and returned to find the air flowing in had not changed in temperature and on measuring the temperature in the room with a thermometer I had with me for work, I measured a very hot 26oC! I turned the dial to the lowest setting of 10oC and attempted to go to sleep on the comfortable bed with a large fluffy duvet on it.
After a restless and sweaty couple of hours sleep, I gave up and hoped that changing my room in the morning would rectify my AC problems, so in the morning I inquired whether the AC was broken in my room or that it was set at one temperature across the whole hotel and that it could not be changed in the room. To this I had blank expressions from all the staff and the response was to change my room. This was a pain as it meant re-packing my suitcase and dragging my bags up to the next floor to an identical room with an indentical temperature and lack of controls!
After another poor nights sleep I again inquired at the front desk whether the temperature is preset and finally got the answer of yes it is and changing rooms again won't help. I then asked if getting a thinner quilt/duvet/blanket or sheet would be possible, but all these words did not seem to be in their vocabulary so I started acting out the process of getting into bed and pulling a sheet over me etc. this finally worked but I was told that this is not available. I was given a fan for my room which helped slightly but was a bit noisy.
Everything else about the hotel is fine, with the breakfast covering Chinese and western tastes, with my only slight complaint being the omelette station being hard to get service at and normally resulting in a ten minute wait due to him constantly making fried eggs and not having time to switch to anything else.
Overall I will not stay in the New Century again, as it is 35mins travel to the factory that we visit and really not worth the trip.
- Official Description (provided by the hotel):
- Short DescriptionThe five-star Hotel in a height of 218 meters is the tallest tower in Hangzhou. The hotel is located in Xiaoshan Central Business District The hotel has 700 rooms.Detail DescriptionNew Century Grand Hotel Hangzhou is located in Xiaoshan Central Business District only 23 Kilometers drive to Xiaoshan International Airport and a stone’s throw at the express way. The hotel is within 30-minute drive to the West Lake, 44 kilometers to the historic city Shaoxing, and 150-minute drive to the metropolitan Shanghai and the port city Ningbo.The hotel has 700 luxury guestrooms of various types. The toilets in all the guestrooms adopt French glass window. You can watch TV directly in the toilets. With Rain Forest sprinkler and Hansgrohe bathroom facilities, the updated guestroom articles will provide you a comfortable stay. Besides, an office area is specially set up in the guestroom with office desk, fax machine, broadband access and various office supplies for the convenience of your business activities.There are all kinds of restaurants and bars such as four seasons, Café Mediterranean, montarcino grills, I ma ri qi janpanese suchi, rose garden bar, lounge bar, cook fun restaurant and clubhouse in the hotel.The famous kitchen chefs always offer our guest variable gastronomies such as hang cuisine, canton cuisine, royal palace bird’s nest, shark fin and abalone and different country style western foods as well.Fitness Center which offers a superior array of outdoor and indoor sports and leisure activities with our exceptional service.It is equipped with the world top-grade LIFEFITNESS fitness facilities and provided with various fitness items like aerobics, strength exercise, free weight lifting, etc. Location: 3Fonderful Times Club boasts items deluxe KTV boxes, show bar, and reflexology room, perfect for your relaxation, therapy, and indulgence. ... more less
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- Also Known As:
- New Century Grand Hangzhou