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1 - 6 of 8 reviews
Reviewed June 21, 2019

Let me start by saying there's nothing terrible. I'd stay again if I really had to but my main complaint is around AC.

You could have grown tomatoes in the bedroom and gym. BOILING. AC didn't work.

Asked reception and AC was put on in the bedroom for just a few hours....then off at 9pm. Room was unbearable and couldn't sleep.

Gym - same. No working AC and soaked in sweat in 5 minutes.

Restaurant - i was close the only guest in the hotel. Sign said closed at 10pm. Ordered drink and food and 9pm music and lights off. "Sorry - we close at 9pm". I still hadn't received my food haha. They were good and put the lights back on.

Basically - needs polishing but they're trying.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Murray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed 2 weeks ago via mobile
Google Translation

Date of stay: September 2019
Trip type: Traveled with family
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed May 11, 2019 via mobile
Google Translation

Date of stay: May 2019
Trip type: Traveled with friends
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed April 3, 2019 via mobile
Google Translation

Date of stay: March 2019
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed September 3, 2018 via mobile
Google Translation

Date of stay: September 2018
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Summer-HiltonHelp, HiltonHelp at Hilton Garden Inn Hangzhou Lu'niao, responded to this reviewResponded September 11, 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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