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Oakwood Residence Hangzhou
Ranked #21 of 2,443 Hotels in Hangzhou
Certificate of Excellence
Reviewed November 16, 2013

Whether visiting Hangzhou or living here as we are....the Oakwood Residence has been very comfortable and supportive. The staff always treat us as valued quests. The housekeeping team are always friendly and do a great job. The concierge and business office willingly assist in arranging tickets, sightseeing, or just support with the local language. The location is convenient for restaurants and shopping for either local or international items. Staff can assist with the locations and most convenient method of transportation.

  • Stayed: December 2012, traveled on business
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Thank Vern H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 - 103 of 237 reviews

Reviewed November 5, 2013

Comforts and expectations of home in China. Modern accomodations, friendly staff, good food, and great location all bundled into one place - Oakwood HangZhou. If you need help the friendly staff speaks English and are more than accomodating. The apartments offer modern Western accomodations including the basic necessities you desire. Within second you have access to Starbucks, Hagen Daz, Jae (offering international supplies), Burger King, KFC, and several other restaurants, Within minutes you have access to popular Expat restaurants - Maya, Pedrera, Provence, Mango Thai, Mint and many more. The residence of Oakwood are also very friendly and welcoming. As a new comer you would love this place because within days you'll meet new friends. Oakwood will not disappoint.

  • Stayed: October 2013, traveled on business
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Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

I travel to Hangzhou frequently for business and the staff at the Oakwood are always curteous and pay attention to all of the details that make my trips more efficient. The rooms are spacious and well appointed. Highly recommended!
Andrew O.

  • Stayed: October 2013, traveled on business
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Thank Andrew O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

Room was terrific with nice size kitchen and two bedrooms. The master bedroom was HUGE with a very nice bathroom. It was tough to want to leave the hotel area with everything we needed right downstairs.... many restaurants, grocery, starbucks, etc. Cabs were always very easily accessible which can NOT be said for all hotels and locations around China. Our breakfast was included in our rate and was the best breakfast option we had during our 10 day stay in China. There were european options, american options as well as more local options. Staff was very friendly and definitely went out of their way to help. Hopefully we get to make it back again very soon.

Room Tip: All the rooms are very large but the two bedroom has the ability to sleep at least 6 comfortably.
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  • Stayed: October 2013, traveled with friends
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Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this reviewResponded February 9, 2014

Thank you for preferring to stay at Oakwood Residence Hangzhou during your October trip to China and thank you for your review of our apartments and restaurants which is very encouraging to all our associates. We hope to welcome you back to Hangzhou in the near future.

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Reviewed November 3, 2013

Incredible experience. Had a 4 day stay in HZ with 5 people and preferred a 3 bedroom apartment to multiple rooms in a hotel so chose OR. Great location, wonderful F&B (including the signature Chinese restaurant) and exceptional staff. The apartment itself was perfect, very spacious with all required amenities, functional kitchen and massive living room. Cannot recommend highly enough.

  • Stayed: October 2013, traveled with family
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Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this reviewResponded February 9, 2014

Thank you for preferring to stay at Oakwood Residence during your trip to Hangzhou last October, and thank you for your wonderful comments which have been shared with all our associates. We hope to welcome you and your family back to Hangzhou soon.

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Reviewed September 21, 2013 via mobile

Room is comfy. It's about a 15 minute cab to Westlake, I prefer to be within walking distance. Nice gym.

Service did not seem as good as others boast on here. The guys in charge of opening the front door failed miserably each time I went in and out. Front desk is unenthused but, we're in mainland china so you can't set your expectations so high.

  • Stayed: September 2013
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1  Thank Billy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this reviewResponded September 23, 2013

Billy, thank you for your comments and feedback. We have shared your concerns with both our security team and front desk associates. We will ensure that we implement training to address the issues. As far as our location, saldy we are unable to move our hotel. That aside, we look forward to welcoming you back sometime in the future. Cheers, Brian

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Reviewed August 28, 2013

The best hotel I've ever stay in Hang Zhou. I travel to Hangzhou every year and this is my first time staying in Oakwood Residence. Excellent hotel which makes you feel just like home. It is so comfortable that I hardly want to get out of the hotel. A thumb up to all staffs whom offered great services. You will never regret choosing this hotel.

  • Stayed: August 2013, traveled on business
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Thank GerChw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this reviewResponded September 2, 2013

GerChw,

Greetings from Hangzhou and the Oakwood. Thank you for your kind remarks and positive feedback. We have shared your comments with all of our associates.

We look forward to welcoming you back to the Oakwood Hangzhou on your next visit to our beautiful city.

Again, thank you.

Cheers,
Brian Connelly.

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Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Hangzhou
#8 Family Hotel in Hangzhou
#20 Luxury Hotel in Hangzhou
#27 Best Value Hotel in Hangzhou
Price Range: $103 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Official Description (provided by the hotel):
Located within EAC Commercial Center, adjacent to Yellow Dragon Entertainment Complex, Oakwood Residence Hangzhou is 2.5 kilometers from West Lake and Wulin Square. Every comfortable and spacious apartment offers a fully equipped kitchen with separate living and dining area, washer/dryer, home entertainment system, complimentary high speed wired and wireless internet, large bathrooms with rain/drench showers, and the signature Oakwood soft posturepedic bed. Dining options include Oakroom where sumptuous buffet breakfasts and weekend dinner buffets are served along with Chinese a la carte and private dining. Oakleaf Restaurant and Bar offer western and Asian specialties along with a global selection of wines, craft beers, single malts and rare bourbons. The 24 hour Fitness Center has a 25 meter indoor heated lap pool and offers a full range of strengthening/cardio equipment with complimentary Yoga and Pilates classes. Car parking is complimentary for resident guests. ... more   less 
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou

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