This was the first time I stayed at an Orange hotel. I will certainly stay again at this or another one, based on our very good experience here. First, the location. Right across from West Lake, pretty central being only 10 minute walk from the cutsie pedestrian tourist street. It's a bit of a walk to decent eats from the hotel, but not so bad. Second, the room. We got a standard room and I loved it even though it was not large. Very modern, clean lines, fun glass bathroom wall has a shade if you want privacy. The heater worked well in the winter. Everything was designed for good function, and the desk is long enough for both of us to use computers. Internet is free, either wired or WiFi. Bathroom is very nice and sleek. I loved having a goldfish in the room! What a nice touch, giving guests a living creature to come "home" to. That really made a difference, even though the goldfish we had the first day was dying and we had to get a new one. Third, service. Very good. At least one staff member on each shift speaks English so there was no problem, and most are friendly. Unfortunately the staff does not know anything about their network system--the WiFi suddenly stopped working and instead of resetting their router they just gave us an ethernet cord. Luckily we travel with a WiFi router so both of us could go online. The night shift girl was a little surly. We asked for food for our goldfish and she didn't even smile, just abruptly said "No, we already feed the fish!" Pretty mean considering we were asking for something so innocent. Other than that there is a high degree of professionalism here. When you leave your bags after checkout, they actually keep them in a safe place in the office and you get a luggage tag! Not like some hotels that just place them to the side and not so secure. Although not cheap, the value for this hotel is good. The bicycles for guests are invaluable--the first 2 hours are free and after that it's only 5RM for the day. What a great service to offer for guests. We rented them for two full days and cycled the entire lake two days in a row. Hangzhou is nice that way, and Crystal Orange is a great place to stay. It has all the good aspects of a chain (professional standards of service) with a fresh, young approach to the industry. As an aside, the Dragonfly spa next door is professional and reasonably priced :)
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- Also Known As:
- Hotel Crystal Orange
- Crystal Orange Hangzhou