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“Great hotel, highly recommended for Hangzhou”

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Crystal Orange Hotel
Ranked #51 of 2,386 Hotels in Hangzhou
Miami Beach, Florida
Level Contributor
137 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Great hotel, highly recommended for Hangzhou”
Reviewed January 17, 2010

This was the first time I stayed at an Orange hotel. I will certainly stay again at this or another one, based on our very good experience here. First, the location. Right across from West Lake, pretty central being only 10 minute walk from the cutsie pedestrian tourist street. It's a bit of a walk to decent eats from the hotel, but not so bad. Second, the room. We got a standard room and I loved it even though it was not large. Very modern, clean lines, fun glass bathroom wall has a shade if you want privacy. The heater worked well in the winter. Everything was designed for good function, and the desk is long enough for both of us to use computers. Internet is free, either wired or WiFi. Bathroom is very nice and sleek. I loved having a goldfish in the room! What a nice touch, giving guests a living creature to come "home" to. That really made a difference, even though the goldfish we had the first day was dying and we had to get a new one. Third, service. Very good. At least one staff member on each shift speaks English so there was no problem, and most are friendly. Unfortunately the staff does not know anything about their network system--the WiFi suddenly stopped working and instead of resetting their router they just gave us an ethernet cord. Luckily we travel with a WiFi router so both of us could go online. The night shift girl was a little surly. We asked for food for our goldfish and she didn't even smile, just abruptly said "No, we already feed the fish!" Pretty mean considering we were asking for something so innocent. Other than that there is a high degree of professionalism here. When you leave your bags after checkout, they actually keep them in a safe place in the office and you get a luggage tag! Not like some hotels that just place them to the side and not so secure. Although not cheap, the value for this hotel is good. The bicycles for guests are invaluable--the first 2 hours are free and after that it's only 5RM for the day. What a great service to offer for guests. We rented them for two full days and cycled the entire lake two days in a row. Hangzhou is nice that way, and Crystal Orange is a great place to stay. It has all the good aspects of a chain (professional standards of service) with a fresh, young approach to the industry. As an aside, the Dragonfly spa next door is professional and reasonably priced :)

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank raincitysunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2010

Booked through the hotel booking hotline. Stayed in superior king room for 3 nights.

- Modern interior design (but not yet a boutique hotel in my opinion)
- Comfortable. Clean and tidy room
- Friendly and attentive staff
- Good location: near to West Lake / 15 minutes taxi ride to town center
- Ticket of certain sights can be purchased from the concierge (e.g. Impression West Lake)
- Value for money

- Limited choices of breakfast
- Not many restaurant around the area
- Avoid room next to the main street although the window was double-layered

All smiles. A happy hotel club member now and will definitely stay in this hotel again.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank gohbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goiania, Brazil
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 24, 2009

I stayed at the Crystal Orange hotel for 5 nights. As I read other good reviews, I decided to adventure off the known international brand names (Accor, Marriott, etc). Well, let's see...the up side: It's a very well located hotel, neat place, good room sizes and very stlylish. I booked online and got a very good rate, a deluxe room and free internet, despite it did not offer breakfast in the rates available. Which in fact did not turn up to be that bad, because breakfast there is totally chinese oriented. It only offered juice/milk and some black water they called "coffee". Some bananas, oranges and a fried egg - and that's that for a "western" breakfast. I spent 5 days eating toasted bread, milk and some bananas for my morning meal. Forget about room service - if you get hungry at 10PM, run to the next neighbohood grocery store to get something to eat or take a cab to KFC, Mc or so. Also, only some of the staff spoke very, very little english, but most spoke no english at all. In summary, the hotel has a lot of potential, because it's apartments are roomy, well designed, and confy, but its totally chinese oriented yet. If they decide to serve well foreigners, improve breakfast, implement room services and hire english speaking personel. Them it'll be perfect!!

  • Stayed November 2009, traveled on business
    • Value
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    • Rooms
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Thank forevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Orange Hotel

Property: Crystal Orange Hotel
Address: No.122 Qingbo Street, Nanshan Road, Shangcheng District, Hangzhou 311703, China
Location: China > Zhejiang > Hangzhou
Free High Speed Internet ( WiFi )
Hotel Style:
#47 Luxury Hotel in Hangzhou
Hotel Class:4 star — Crystal Orange Hotel 4*
Number of rooms: 113
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Also Known As:
Hotel Crystal Orange
Crystal Orange Hangzhou

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