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“Overall Good but may not return due to aircon problem”

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Howard Johnson Tropical Garden Plaza Kunming
Ranked #534 of 1,183 Hotels in Kunming
Hong Kong
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Overall Good but may not return due to aircon problem”
Reviewed July 22, 2013

It is a good hotel hotel meets international standard although its location is about half an hour away from Kunming city centre. Room is spacious and comfortable. However, aircon is an issue but not sure if this is apolicy or norm for the hotels in Yunnan. Believe there is a pre-set room temperature which is very warm for visitor from other parts of the world who is so used to aircon. For reason unknown, the aircon was even worse in the middle of the night and was waken up. The whole family did not have a reasonable sleep which is the negative part of the hotel. Breakfast is good too though it cannot be compared with other international hotels in Shanghai and Beijing.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HongKongPaulC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Singapore, null, Singapore
1 review
Reviewed July 7, 2013

Under the instruction of the GM to cut cost, aircon only effective a few hours a day, the room temperature constant at 27C-28C, you are unable to lower the temperature coz it's control from central.

You will never have bacon in breakfast time, you will only see the bacon when breakfast is about to end ! or you may complain to the captain and he will beg the fatty ugly chef to release one small plate of bacon to the requestor. But around 9:30AM you will see a full plate of bacon display on the table ! breakfast closed on 10:00am, can you imaging who can finish such a big plate of bacon except those all staff of the kitchen.

Mostly are a local tour group stay at that hotel, so the quality of the food can only be a 3 star ranking, not a 5 star ranking.

Room Tip: Will never have a good room if the General Manager still order to switch off the aircon in all build...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kunming hotels

London, United Kingdom
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 23, 2013 via mobile

This is a new hotel in a massive new district in the south of Kunming (Chenggong) which is still under construction.

About an hour from downtown, but have a map and Chinese address, as none of the taxi drivers know the area or the hotel - though that will eventually change. The hotel and rooms are pretty good, and the service is dedicated and friendly, if not always efficient (and it helps if you speak some Chinese).

The rate was competitive as there seem to be few guests yet. It is the right side of town for the Stone Forest and not bad for Dianchi Lake & West Hill (RMB900 half day for a car and driver to the Stone Forest).

There is a metro very close by, but not yet open. Buildings going up all around. Probably another 12-18 months before the area settles down.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JerryPlus3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oz
Level Contributor
200 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 31, 2012

A very nice hotel with friendly staff but it's a heck of a loooong way - like 40+kms) from the new Kunming airport.

Taxi is the only sensible option from the airport (bus into Kunming first and then taxi can be done but wastes a lot of time, and only if you can speak Mandarin). Taxi takes an hour, costs about 130RMB. Rail is being built but far from complete as at 2012.

Back to the hotel...as at 2012, it's a 1 year old hotel in a new development area (new gov't buildings) so there are no shops or malls within coo-eee. Staff are very friendly and most front office staff speaks English well. Staff in the restaurant do not! Definitely needs improvements here.

Room is large enough for 2 large single beds. Well decorated.
Bathroom is of good size with bath, toilet and shower. Toiletries, hair dryer are included.
Large screen LCD TV is wall mounted but not able to be moved or swung around to get a better view when sitting at the desk. Only a minor inconvenience. Has international plug adapter in room and video in ports to display pictures to the TV (s-video/Video In + Audio L+R; plus VGA + PC audio input)

Room service - not super fast. Food is disappointing - ordered satay and bowl of noodle dumpling. Arrived warm and not hot; not all that tasty either. Room for big improvement here.

Ordered a club sandwich later, in the lobby bar. This time, quality is good, only let down in that no cutlery and napkin were delivered with the food. Tea is excellent - you get a large pot (enough for 4 cups) with multiple refills if you want.

This hotel definitely has potential - just need more English speaking staff and more attention to food service.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheUnicorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
113 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 2, 2011

This is in the new government development area and is CERTAINLY NOT DOWNTOWN. Not that it was a bad thing since we only stayed one night and were more interested in going to the stone forest. By far this is the nicest HOJO I have ever seen or stayed in and the certainly built this hotel with the future in mind. We really enjoyed our stay and the food was pretty good. Rooms clean, comfortable, and upmarket furnishings for a Hojo. I would go back but not if planning to tour or spend time in Downtown Kunming. We got a good rate and enjoyed our trip to the stone forest more than we expected. Lot of construction still in the area. Forgot to take pictures of the hotel.

Room Tip: Higher floor means nice view of the new government complex.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoingGlobal79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM_kunming, Manager at Howard Johnson Tropical Garden Plaza Kunming, responded to this review, November 6, 2011
Dear GoingGlobal 79

Thank you for your comments.
We are glad you enjoyed your stay at Howard Johnson Tropical Garden Plaza Kunming.
We look forward seeing you soon again at our hotel.

Petter Lillvik
Resident Manager
Howard Johnson Tropical Garden Plaza Kunming
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, Australia
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 3, 2011

This hotel gave what it promised, exceeding expectations; in service, food, and 5 star comfort. Even though this is some distance from the center of Kunming city, the hotel has all the amenties required for meetings and romantic getaways. The staff were friendly and professional, the restaurants and lobby bar, relaxing and something to be experienced. Come to this hotel to get away from the city rat race; it's closer to the stone forest, has super markets close by and the famous flower market for those love birds to wander through and bargin. The beds are comfortable and the gym is state of the art, with space to burn all the lovely foods you will eat from western fare to local dishes. This is the hotel to come as it is ready for the ongoing expansion of this spring city. Thank you Howard Johnson Tropical Garden Plaza Kunming for the wonderful stay. We'll be back.

Room Tip: High floor, 16 and above as you can use the executive lounge.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM_kunming, Manager at Howard Johnson Tropical Garden Plaza Kunming, responded to this review, October 7, 2011
Dear Mr. Ian,

Thank you for your kind comments, We are glad you enjoyed your visit to Howard Johnson Tropical Garden Plaza Kunming. Our team is dedicated to deliver the best service to all our costumers and with the encouragments from the guests like yourself gives us great appriciation to excell even further.
We look forward to welcoming you back again soon.

Best Regards
Petter Lillvik
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shanghai
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 18, 2011

I guess I should have checked more into the location. I needed to stay in kunming near the city center. But kunming covers a huge area. It took 90 minutes to get there from the airport. The taxi driver didn't have a clue where it was and had to keep calling for directions. When I finally arrived I didn't even bother to check in - I asked them to get me a hotel in kunming city center and took an hour plus taxi ride back there. I missed my dinner appointment sadly. These things happen but I had guaranteed my stay with a credit card and howard johnson happily billed me for the two nights I had reserved even though I didn't step foot in the room. It was my mistake and I guess legally they are in the right but I'm sure they would have happily given my room to someone else. I live in hotels 12 months a year, most of that time in asia. Howard Johnson just lost my business completely and I will send a copy of this review to their general management. The hotel lobby looked ok. The people seemed nice. :)

Stayed July 2011, traveled solo
Helpful?
1 Thank mjc1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM_kunming, Manager at Howard Johnson Tropical Garden Plaza Kunming, responded to this review, July 20, 2011
Dear Sir,
On behalf of the Howard Johnson Tropical Garden Plaza, we thank you for your review and
appreciate all of the feedback we receive.
We are sorry that your short visit to our hotel did not meet your expectations. We acknowledge that our location and the time spent on transportation did not meet the expectations and we do apologoize for this inconvenience.
We are looking into the room charges that was charged from your credit card, as well as communicating with the booking agent that actually did the reservations in the first place.
I do hope that you could send me a personal note to my e-mail ( petter.lillvik@hojochina.com), so that I could clarify this situation with you personally.

We do hope that you will give us a second chance in the future.

Best Regards
Petter Lillvik
Resident Manager
Howard Johnson Tropical Garden Plaza Kunming
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Tropical Garden Plaza Kunming

Property: Howard Johnson Tropical Garden Plaza Kunming
Address: No.888 Chunrong Street, Chenggong District, Kunming 650500, China
Location: China > Yunnan > Kunming
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #534 of 1,183 Hotels in Kunming
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Howard Johnson Tropical Garden Plaza Kunming 4.5*
Number of rooms: 309
Official Description (provided by the hotel):
The Howard Johnson Tropical Garden Plaza Kunming is an ideal and comfortable base for your extended business and leisure trips to China's Spring City Kunming.A 30 minutes drive will bring you to the city centre. Both the Kunming highway and light rail train are just in front the hotel. The 309 guestrooms, including 288 rooms and 21 suites, are all tastefully decorated in comfortable style with luxurious amenities for business and leisure travelers alike. The Howard Johnson Club occupies the 16th to 19th floors, and features exclusive world-class benefits and services. ... more   less 
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