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17 - 22 of 63 reviews
Reviewed September 5, 2012

The front-desk staff is marginally competent at best, and their English language skills are minimal. The one person who spoke English, possibly the manager, avoided every opportunity to assist us. We checked in late at night, four of us in two rooms. Our friends were forced to pay for the room in full, with a credit card, PLUS a Y200 deposit. We had a deposit on file and weren't required to pay anything. When it came time to check out the front desk staff claimed they could not refund the deposit. It took over an hour to check in, and a total of 90 minutes in two separate sessions to check out. We almost missed our train due to their incompetence. We were unable to get any assistance until I told the manager that we intended to walk out and cancel all the credit card charges. In both of the sessions when we worked on checking out we were forced to depend on a guest to translate for us.
We had a guide for the day in Kunming, to take us to the Stone Forest and we had to wait a half hour for him. When he showed up he had been to the front desk, who told him that we had left the hotel and hadn't come back.
We had ordered train tickets in advance and had an email confirmation that they had been delivered. The front desk staff was unable to understand our request that they check for tickets; they kept asking if we wanted to order train tickets. They finally asked us to check with the restaurant to see if the tickets were there! We finally found a guest to help them understand what we wanted and the tickets were indeed waiting for us.
The rooms are nothing to write home about, either. Our bathroom had non-slick matting over the whole floor, since the water from the shower didn't drain properly. The rooms were dingy and dark.
This is a great place to stay if you want to raise your blood pressure!

Room tip: Try another hotel!
Date of stay: August 2012
  • Trip type: Traveled with friends
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3  Thank RogerS017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
An Agoda Traveler
Reviewed November 16, 2009

Date of stay: November 2009
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This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
An Agoda Traveler
Reviewed August 22, 2009

Date of stay: August 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
An Agoda Traveler
Reviewed June 9, 2009

Date of stay: June 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
An Agoda Traveler
Reviewed April 7, 2009

Date of stay: April 2009
  • Trip type: Traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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