We booked 2 rooms at this hotel for 2 nights. There is construction work going on that was not advised at time of booking. When we were checked in, we were taken to a floor full of dust, with extremely loud construction with jack hammers operating. We could even hear this at the lower levels.
The rooms were disgustingly filthy - dirt all over walls and linen, holes in linen, broken tiles and filthy bathrooms. It was nothing like the pictures as advertised on their website.
We requested a refund as we were not comfortable staying there. The refund took approximately 45 minutes to resolve. The hotel staff were extremely unhelpful.
Do not stay here!!
- Official Description (provided by the hotel):
- Citadines Central Xi’an is the first international brand serviced residence in Xi’an. Its ideal location in the city centre places it within walking distance to office towers with multinational companies, famous local specialty food street and cafés, and a bustling street bazaar. Just an hour's drive from the city center is the famous Terra cotta Warriors, a Unesco World Heritage Site. At Citadines, you can have the freedom to live the life you want. Just choose from our menu of flexible services to suit your lifestyle and budget.Your serviced residence has everything you need for rest, work and play - in a living space that doubles up as a home office with wireless internet access. The residence features a fully-equipped kitchen and living room, separate from the bedroom, so you can invite friends over or recharge after a hard day's work.The sleek home entertainment system with cable TV mounded on wall and slides smoothly from bedroom to living room, so you can watch TV or enjoy your favorite music wherever you want.Drop by the Breakfast Lounge for freshly brewed coffee. Or work out at the Fitness Corner and relax at the TV Lounge - the options are endless. At Citadines, you will find friendly staff who are delighted to share their local knowledge and help you settle in quickly and experience the local culture.Citadines Central Xi’an is one of a vibrant collection of The Ascott Limited’s serviced residences in over 70 cities in Asia Pacific, Europe and the Gulf Region. A member of CapitaLand, it is the global leader in branded serviced residences, bringing you more than 25 years’ experience in supporting travellers who work and live away from home. ... more less
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- Also Known As:
- Citadines Central Xi`An Hotel Xi`An
- Citadines Apart Hotel Xi An
- Citadines Central Xi'An China/Shaanxi