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“Disgusting apartment with current construction work”

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Citadines Central Xi'an
Ranked #12 of 2,590 Hotels in Xi'an
Muswellbrook, Australia
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Disgusting apartment with current construction work”
Reviewed April 12, 2014

We booked 2 rooms at this hotel for 2 nights. There is construction work going on that was not advised at time of booking. When we were checked in, we were taken to a floor full of dust, with extremely loud construction with jack hammers operating. We could even hear this at the lower levels.

The rooms were disgustingly filthy - dirt all over walls and linen, holes in linen, broken tiles and filthy bathrooms. It was nothing like the pictures as advertised on their website.

We requested a refund as we were not comfortable staying there. The refund took approximately 45 minutes to resolve. The hotel staff were extremely unhelpful.

Do not stay here!!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gem26_xox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review, April 14, 2014
Dear gem26_xox, greetings from Citadines Central Xi’an and we are sorry to hear that your unsatisfactory experience. We have worked with all of our online distribution partners to inform guests of the renovation during the booking process and these notices have been available since early February. We apologize if you missed the information during the booking process and we will review with our partners how to make these notices more noticeable. We take pride in the cleanliness of our rooms, hence your comments that the rooms are disgustingly filthy differ widely from what several other reviewers have experienced here. Our property is aged, not filthy, hence the required renovation in order to spruce it up and improve our guests’ experience here. During renovations noise and dust are unavoidable, hence we have stepped up our cleaning roster to deal with the dust generated. We have also restricted renovation work to 9am to 6pm daily when most of our guests are out exploring the beautiful city of Xi’an so as to minimize disturbance from the noise. We regret that you felt this way about us despite not giving us a chance and staying at all, but we hope that you will return when the renovations are complete so that we may change your mind about us. We look forward to seeing you again!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
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georgia
Level 6 Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed April 5, 2014

I rented two suites for our two nights stay in Xi'an. We were traveling with our son, daughter-in-law and two grand daughters. Both suites were on the sixth floor and faced the street. They were well laid out,European in design, very clean and comfortable. Even though there was construction going on during the day, it posed no problem for us as were were up and out early. We found that Xi'an is much quieter than Shanghai so we were pleasantly surprised at how quiet our rooms were even though they faced the street. The Citadines is close to the Moslem Quarter as well as pagodas and areas of historic interest which makes for very pleasant walks. The airport bus stops about a block away in front of the Melody hotel and is very close. A tour company has a space in the lobby which secured our tour to the Terracota Warriors as well as a van to the airport on the morning when we had an early flight to Beijing. The hotel breakfast is served in an attached restaurant . Breakfast was Ok. However, the evening meal there was delicious. This was our second stay here. Why stay anywhere else?

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kfransom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review, April 7, 2014
Dear kfransom, greetings from Citadines Central Xi’an and thank you for your kind compliments about Citadines! We are delighted to hear that you enjoyed your stay here and was not adversely affected by the ongoing renovation, thank you so much for your understanding and patience. It’s great to hear that you took full advantage of our superb location to explore the nearby areas on foot. We hope Xi’an has shown you enough to keep coming back for more and we look forward to welcoming you again!
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Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 4, 2014

We stayed here in March while the remodel was underway. The rooms are old, with the smell of mold and very used up. Breakfast reminded me of the dorms in college. rooms are spacious and the two room apartment was very well priced for our family, but the beds are like boards, the sheets were thin and rough, and the carpet condition made shoes necessary at all times. Know what you are getting before you arrive, basic, basic accommodations.

Room Tip: get a remodeled room when they are done.
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review, April 7, 2014
Dear Jerry S, hello from Citadines Central Xi’an and thank you for your review! We apologize for your experience here and appreciate your honest feedback as it lets us knows the areas that require improvement. After our renovation, the new 2-Bedroom apartments will be large, clean and spacious and a significant improvement over the one that you stayed in. in fact, we ourselves are excited for these new rooms to come online so that our guests can come and experience it for themselves with their friends and families. We hope to be able to receive you here again!
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Lancaster, PA
Level 5 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 25, 2014

There were renovations going on while I was there and I was not informed after I was checked in. Had there not been renovations with the jackhammering and other very loud noises, I would have easily rated the hotel as excellent. The room was comfortable and was more like an efficiency apartment then a hotel room. The breakfast buffet was well laid out with many selections. The staff was very friendly and helpful. The hotel was centrally located so I could easily walk to many of the attractions. Once the renovations are complete the hotel will be an excellent value.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OnaNickle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review, April 2, 2014
Dear OnaNickle, hello from Citadines Central Xi'an and thank you for your feedback! We sincerely apologize for the lack of communication from Front Desk on the renovation and have stepped up our communication efforts so that they are aware of the ongoing renovation during the booking process and reminded again at check-in. We are glad that you enjoyed the rest of our facilities and services, and look forward to welcoming you again when the renovations are complete.See you again soon!
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Vancouver
Level 5 Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 23, 2014

Had no idea they were renovating until I arrived since I made the reservation weeks ago. While they are limited to 9-6, we spent time relaxing during the day to the sound of light jackhammering and drilling, visible dusty air and intolerable elevator wait times since one of the two was out of service. Had I known I would have booked elsewhere.

Even after renovations are done, I could not stand the waft of cigarettes in my room, with no idea of the origin, most noticeable after a shower, so not sure I can recommend. On the plus side, staff and breakfast are good, the room spacious, and nice to have two oranges and apples and pullout bed made. Although did not realize that a twin room would mean one of us would be sleeping on a sofa bed! Free coffee on the 6th floor was especially good. Laundry is 20y for wash and 20 for dry, but the dryer did not dry our clothes despite doing it twice with a 2/3 full drum. Had to hang in our room to finish. There is a combined shampoo/body wash so bring your own hair conditioner. Kids enjoyed watching Discovery.

Lots of restaurants nearby, and excellent location.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheRollingCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review, March 25, 2014
Dear Karen_coutts, hello from Citadines and thank you for your feedback! We sincerely apologize for the inconvenience caused during your stay here due to the ongoing renovations. As you mentioned, we have limited the work hours to 9am to 6pm daily and arranged for additional housekeeping in our public areas. Unfortunately the long waiting time for the elevator during peak periods is something that can’t be helped during this period as we try to get the renovation completed as quickly as possible. In the meantime, we will continue to receive guests and humbly ask for our guests' patience and understanding as we do everything we can to minimize the inconvenience. We have noted your feedback on the dryer at the laundry room, and have arranged for repairs. Once again, we are so sorry for the inconvenience caused during your stay here and hope you enjoyed the other plus points nonetheless. We hope you will return when our renovation is done to enjoy our new and improved facilities!
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Beijing, China
Level 5 Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 15, 2014 via mobile

Nice small hotel near the drum tower and bell tower. It is being renovated. The breakfast is offered in the form of a small buffet. A mixture of Western and Chinese dining. We have cornflakes ever eaten scrambled eggs besides bread and jam. Plus a few dumblings and coffee. Our room was including a small kitchenette and some free coffee and tea bags. The washroom was fitted with free teeth brushes, a comb. A hair dryer is available.
The hotel is a good location to start your survey in Xi'an.

Stayed March 2014, traveled with family
Helpful?
Thank Andreas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review, March 25, 2014
Dear Andreas G, greetings from Citadines Central Xi’an and thank you for your review! We are glad that you enjoyed your stay here and our location. Thank you for your patience as we undergo the renovation and hope it did not bring you too much inconvenience during your stay here. We hop eoyu enjoyed your time here in Xi'an and we look forward to seeing you again soon!
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Lakeville, MN
Level 5 Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 14, 2014 via mobile

The good: The room was large. The staff is vey nice. The not so: Lots of honking noise from street until about 10 pm. The halls on our floor were pretty grubby. Bathroom mats in pretty sad condition. I imagine the noise level would be better on a higher floor. We had the white noise makers on all evening so it was tolerable. Location pretty good. Short walk to the muslim quarter. The breakfast was pretty basic and not too memorable. The price was quite reasonable, however, for what it is.
If you are on a budget this is a pretty good option. However, i was directed by my wife to spend more for more upscale digs. I rate it a little less than average based on the physical condition of the hotel.

Stayed March 2014, traveled as a couple
Helpful?
Thank Bzulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review, March 25, 2014
Dear Bzulu, hello from Citadines Central Xi’an and thank you for your review! We are glad you enjoyed our rooms and the services provided, and apologize fot eh other factors which may have affected your stay here. for guests who have given feedback that the noise from the streets is loud, we have been glad to move them to our south or east facing rooms which face away from the streets and are more peaceful. As you have seen from some of the reviews, we have commenced upgrading of our facilities and look forward to welcoming you back to enjoy our new and improved premises!
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Additional Information about Citadines Central Xi'an

Property: Citadines Central Xi'an
Address: No.36 Zhubashi Road, Beilin District, Xi'an 710002, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citadines Central Xi'an 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Citadines Central Xi’an is the first international brand serviced residence in Xi’an. Its ideal location in the city centre places it within walking distance to office towers with multinational companies, famous local specialty food street and cafés, and a bustling street bazaar. Just an hour's drive from the city center is the famous Terra cotta Warriors, a Unesco World Heritage Site. At Citadines, you can have the freedom to live the life you want. Just choose from our menu of flexible services to suit your lifestyle and budget.Your serviced residence has everything you need for rest, work and play - in a living space that doubles up as a home office with wireless internet access. The residence features a fully-equipped kitchen and living room, separate from the bedroom, so you can invite friends over or recharge after a hard day's work.The sleek home entertainment system with cable TV mounded on wall and slides smoothly from bedroom to living room, so you can watch TV or enjoy your favorite music wherever you want.Drop by the Breakfast Lounge for freshly brewed coffee. Or work out at the Fitness Corner and relax at the TV Lounge - the options are endless. At Citadines, you will find friendly staff who are delighted to share their local knowledge and help you settle in quickly and experience the local culture.Citadines Central Xi’an is one of a vibrant collection of The Ascott Limited’s serviced residences in over 70 cities in Asia Pacific, Europe and the Gulf Region. A member of CapitaLand, it is the global leader in branded serviced residences, bringing you more than 25 years’ experience in supporting travellers who work and live away from home. ... more   less 
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Also Known As:
Citadines Central Xi`An Hotel Xi`An
Citadines Apart Hotel Xi An
Citadines Central Xi'An China/Shaanxi

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