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“Great location and great value”

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Citadines Central Xi'an
Ranked #12 of 2,578 Hotels in Xi'an
Hong Kong, null, Hong Kong
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location and great value”
Reviewed September 22, 2013

The location could not be better. It was just 5 minutes from the Muslim Street, the Metro and airport shuttle bus station.

The room was clean and in good size with a queen bed and a sofa bed.

The breakfast in the restaurant was no good. However, you can get a packed breakfast at 6/F which was much better in my opinion.

One word of warning about Xi'an. At the tourist bus stations, there were people who dressed like bus officials, selling tickets and directing you to their buses. Don't trust them. The official buses sold tickets IN the buses. If you see long queues, those are the official buses. There must be a reason why people taking the long queues. For the shuttle buses going to the airport, there were people at the bus station asking me what time was my flight and told me I would not get to the airport on time if I take the bus (took1 hour from the Drum Tower to the airport). Again, don't trust them. I boarded the bus 3 hours before my flight. I arrived at the airport 2 hours before my flight to find that the overseas check-in counters would not open until 1.5 hours before my flight.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beleebala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 23, 2013
Dear beleebala,

hello from Citadines Central Xi'an and thank you for your review, it's great to hear that you enjoyed our location and facilities! As you have rightly pointed out the breakfast at the restaurant is in need of improvement and we are currently working with the operator to improve the quality of the food and service staff. The breakfast at the 6th floor is meant as a healthy and convenient option for guests on the go or wish to have something different from the standard fare at the retaurant. We are glad you enjoyed it! You are also spot on about the touts at the bus and airport shuttle stations. The wise thing to do would be to ignore them as they will say anything to convince guestes to get into their illegal taxis. Kudos to you for figuring that out and for getting to the airport ahead of time! We hope you will visit Xi'an again!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
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English first
New Delhi, India
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 21, 2013

We stayed from 4th till the 6th September 2013. The studio was fitted with all amenities for a comfortable stay, and fitted us three quite nicely. Once sofa converted into a bed sitting space becomes scarce with only one chair, but that is a very small issue considering the cost of 720 RMB for two nights. We had not booked breakfast at the hotel and not in a position to comment.
The staff were excellent and very helpful. I did not ask for the name of the lady who did the housekeeping and she was very cheerful in greeting us each morning. At the reception the staff were very helpful.
Location of the hotel is excellent right opposite the Drum Tower and within 2 minutes walk from where the airport shuttle terminates and also starts, which we found convenient and cost efficient.
Please try the breakfast from the street vendors across the street from the hotel. Unleavened flour which is deep fried with a fried egg inside, served with a large sausage for just 5 Yuan. One per head is filling. Since it is freshly made in front of you, absulutely safe and hygenic. Very tasty. For those from India it is a deep fried maida parantha with an egg inside. I loved it.
While visiting the terra cota warriors please take the bus 611 (as suggested by the hotel staff) and get of at it's last stop in front of the Xian Railway Station.. At the bus stop it is quite crowded and seems very chaotic.. Just cross the stree towards the station and then keep walking to the right for 150 metres till you sight the green and white bus 306(5). Next to it are two other services, one blue and another green smaller buses marked on the side...Xian railway station to terracotta warriors and horses.....They are all right and charge 8 RMB per head, but take 15 minutes longer to reach as they pick up passengers enroute. On return to the railway station please go back to the point where the 611 bus dropped you for your return journey to the hotel.When you get down initially I recommend you pick a few landmark i.e KFC to help in identifying the spot on your return.
Over all full marks to Citadines Central in Xian

Room Tip: They are twelve floors high, request the higher floors
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snigamtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 21, 2013
Dear snigamtraveller,

Mid-Autumn greetings from Citadines Central and thank you very much for your review! We are so glad that you enjoyed the room and the friendly service frm our staff! We are always happy when guests venture out and explore the local delights, and in your case you managed to get breakfast from the street vendors across the street, and even managed to relate it to the food you get at home! We hope you found the travelling in Xi'an to be less troublesome than expected and enjoyed your travels here. We look forward to welcoming you to Xi'an again!
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Paris, France
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2013

We only stayed here for one night. We were pleasantly surprised with the hotel. Great location, just 10 mins walk from the Muslim quarter. Huge rooms with small kitchen area. Enormous bed with fresh crisp bedding.
Only complaint was the breakfast which was poor. Not a great choice of options. The takeaway breakfast from the 6th floor lobby was definitely a better option.

  • Stayed September 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickyK76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 21, 2013
Dear Nicky76,

Hello from Citadines Central Xi'an and thank you for your review! We are delighted that you enjoyed our rooms and facilities, and apologize sincerely for the breakfast. It is an area that has received much negative feedback on this page and are working closely on improvements with our breakfast operator from the restaurant downstairs. We are glad you enjoyed the takeaway breakfast at the 6th floor as it is meant to be a healthy alternative to what is served at the 1st floor restaurant and also a convenient option for guests who are in a rush to head out. 1 night is definitely too short a time to spend in Xi'an and we look forward to seeing you again soon.
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Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 17, 2013

Its a spartan hotel right in the heart of downtown Xi'an. Easy walk to Muslim Quarter and Drum and Bell Towers. Clean and efficient. It's showing a little age but the price and location are awesome for a budget conscious traveller that does not like staying in grotty places.

Internet is fine. Internet in China drops for no apparent reason every now and then, so I was not surprised when it would cut out and come back a few minutes later.

I got exactly what I expected based on the other reviews and photos that people have posted. It ain't the Ritz! But for 58USD per night I am happy with my choice.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 21, 2013
Dear stirfrybokchoy,

Greetings from Citadines central Xi'an and thank you for your review! Thank you for being so understanding about the Internet. It is an issue that has been raised before and we have done our best with the local internet provider to provide as a connection as possible though sometimes it is beyond our means. Nonetheless we are glad you enjoyed the other aspects of your stay here and look forward to welcoming you again!
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Buenos Aires, Argentina
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 17, 2013

Rooms are like little apartments: well-equiped kitchen, living room and bedroom. Comfortable bed, clean spaces, and a friendly staff ( most of them spoke English and we able to give us indications ). Excelente location, just two blocks from metro lines, stores, etc. I definetely recommend this hotel, which is not a 5 stars hotel but is very comfortable and price is according to what they offer .

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viajera550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 21, 2013
Dear Viajera550,

Hello from Citadines and thank you for your review! We pride ourselves in giving our best to all our guests and are delighted that you enjoyed our service and facilities! We hope you enjoyed yourself in Xi'an and we look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 15, 2013

After such great reviews I was expecting more, but many small details disappointed me. First, you only get one key, which is required to take the elevator, so we all have to leave the room at the same time otherwise we would get stuck and not being able to use the elevator. The laundry was expensive 20 yuan for each washing machine and dryer. The room included ONE breakfast, which meant you have to buy the second breakfast which is of the worse quality. Don’t do it, just take the room without the breakfast, the choices are very poor with the cheapest quality I have ever seen in a hotel, not even brown bread, or fruits, also the lady at the restaurant was very rude, you don’t even get napkins. The neighborhood was not that great and very hard to get a taxi.
The room was good, and the roof garden was gorgeous with a very central location in Xian.
The stay was Ok, but if I stayed there again and would forgo the breakfast and ask for 2 keys. There is a Mc Donalds near the hotel that sells a much better breakfast and cheaper too.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imolinar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 17, 2013
Dear imolinar,
Hello from Citadines Central Xi'an an thank you for your review. We appreciate your feedback and apologize for the details that led to your disappointment during your stay here. We are able to provide key cards upon request to guests who have more than 1 guest staying in the room. We have communicated with the breakfast operator several times on the negative feedback about the quality of food and service expressed on this site, and they are working on a proposal for a better breakfast. We hope the other aspecs of your stay met your expectations and we look forward to welcoming you again!
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roadtrip
Level Contributor
138 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed September 11, 2013

I paid $40US/night including all taxes booked on Hotels.com for 6 nights and was completely satisfied with this property. I had a studio on the 11th floor and found it to be well appointed, and free from any outside traffic noise. The only sounds I heard were the banging of the self-closing doors after 8am and the very loud housekeeping staff after 9am.
The reception staffs were all friendly and gracious and spoke excellent English. A new girl named Sophey was extremely helpful, and made my stay that much more comfortable. The sliding TV was very useful with decent selection of English TV (HBO,ESPN,BBC,CNN). The Gym on the 13th floor is good for a light workout with dumbbells ranging from 5 to 15 kilos, a curl bar , short straight bar and maybe a total of 80kgs in plates. There is also a bike, an elliptical and a treadmill by StarTrac....which allows for some cardio.
There are many banks (atms), restaurants, bars etc. in the neighborhood, as well as a Vanguard supermarket. The internet during my stay was so-so, although I believe it had more to do with the Great Firewall of China , than with the Hotel's actual service.
The hotel provides a 2pm check-out without charge, which is fantastic.
I would probably stay away from the 6th floor, as it is set up as a lounge area, and can be extremely noisy with kids running everywhere.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelling2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 17, 2013
Dear travelling2day,
Greetings from Citadines Central Xi'an and thank you for your wonderful review! We are absolutely delighted that you enjoyed our facilities and location. Thank you for being so understanding about the internet speed, as you have rightly pointed out access to certain international sites is restricted or take longer to load during local restrictions. We have had a word with the housekeepers about the noise in the mornings and expect some immediate improvements. Thank you and we look forward to welcoming you again!
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Additional Information about Citadines Central Xi'an

Property: Citadines Central Xi'an
Address: No.36 Zhubashi Road, Beilin District, Xi'an 710002, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citadines Central Xi'an 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Citadines Central Xi’an is the first international brand serviced residence in Xi’an. Its ideal location in the city centre places it within walking distance to office towers with multinational companies, famous local specialty food street and cafés, and a bustling street bazaar. Just an hour's drive from the city center is the famous Terra cotta Warriors, a Unesco World Heritage Site. At Citadines, you can have the freedom to live the life you want. Just choose from our menu of flexible services to suit your lifestyle and budget.Your serviced residence has everything you need for rest, work and play - in a living space that doubles up as a home office with wireless internet access. The residence features a fully-equipped kitchen and living room, separate from the bedroom, so you can invite friends over or recharge after a hard day's work.The sleek home entertainment system with cable TV mounded on wall and slides smoothly from bedroom to living room, so you can watch TV or enjoy your favorite music wherever you want.Drop by the Breakfast Lounge for freshly brewed coffee. Or work out at the Fitness Corner and relax at the TV Lounge - the options are endless. At Citadines, you will find friendly staff who are delighted to share their local knowledge and help you settle in quickly and experience the local culture.Citadines Central Xi’an is one of a vibrant collection of The Ascott Limited’s serviced residences in over 70 cities in Asia Pacific, Europe and the Gulf Region. A member of CapitaLand, it is the global leader in branded serviced residences, bringing you more than 25 years’ experience in supporting travellers who work and live away from home. ... more   less 
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Also Known As:
Citadines Central Xi`An Hotel Xi`An
Citadines Apart Hotel Xi An
Citadines Central Xi'An China/Shaanxi

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