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“Large room for a family of 4”

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Citadines Central Xi'an
Ranked #12 of 2,603 Hotels in Xi'an
New Jersey
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Large room for a family of 4”
Reviewed September 7, 2013

We were travelling as a family of 4 with 2 teenage boys to Beijing and Xian. Since travelling together is a family experience, I had always tried to have the family stayed in the same hotel room/suite instead of 2 separate rooms. This was pretty easy in North America but a challenge in Europe and especially China.

In China, the family size room is geared towards 3 people, due to the one-child policy. Few hotels have family size rooms and the few rooms from high end hotels tend to be outside of my budget. It was easier to find a family room in Beijing as ZhongAn hotel (see my other review) has an apartment type room in some of the online sites, but I could not find an attractive offering in Xian. Fortunately, some other reviews here had mentioned Citadines Central Xi'an with rooms that accommodate four people, even there is no official offering. So I booked a Twin Studio and left a note that we'll have 4 people in the same room.

We arrived in Xian by night train from Beijing. It's a short taxi ride from the train station to the hotel. Different from ZhongAn, which caters mostly to Chinese customers, Citadines seems to cater mostly to international travelers.

We got a room in the 5th floor, a nice view, and 2 large beds easily accommodates 4 people. The beds are separated by a divider and the room is large, with free wifi, very roomy and comfortable.

It is a 5 minute's walk from the Hotel to the Drum tower through a underpass, where one finds the Muslim quarter, with all different kinds of ethic food, delicious!

The hotel offers only 2 breakfast vouchers so we combined 2 day's vouchers to have one breakfast there. The food was ok, but I preferred the breakfast in ZhongAn's better.

One note is that it was extremely hard to get a taxi to go to nearby places in Xian. The city did a poor job regulating taxis. We got refused multiple times (with various excuses) when the drivers heard that we were going to places near by. They seem to be only interested if we were going to the airport, or the Terracotta Warriors. Finally, we resigned and started to take buses. If you take buses, walk about 10 minutes to the Bell Tower. There you can find buses to almost anywhere in the city. To go to the Terracotta Warriors, take a taxi to the train station (if you are lucky enough to find one to take you there. We couldn't since the driver insisted driving us all the way to the Terracotta), or walk to the Bell Tower, take a bus to the train station, and then take Bus 306 (Chinese bus green 5) for 7 yuan, and get off at the last stop. You'll see a long line waiting for Bus 306 at the train station square (refuse any other offers), which moved pretty fast.

Overall, a nice stay. Definitely will consider stay here again next time in Xian.

Room Tip: Ask for higher floors with a view
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Fan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 8, 2013
Dear winter_of_yosemite,
nihao from Citadines Central Xi'an and thank you for your review! We are glad that our room type was able to meet your family's needs on your travels! What sets us apart from others is our apartments are designed for families (large and small) to stay together, complete with the facilities (kitchenette, launderette etc) required to make you all feel at home. You are spot on about the taxi situation here in Xi'an. The system does require better regulating but unfortunately does not show any signs of improvement soon. With the increaisng number of visitors each year we too hope that the authorities will spend more effort on this to improve the experience of all the tourists visiting Xi'an. We look forward to welcoming you again!
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Porto, Portugal
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 5, 2013

Hotel located in the downtown area enabling walking to the main sights of the city. Good location!
This is an median aparthotel with reasonable size rooms. The breakfast is very weak, far from what we are used to in the West. Serve a Traditional Chinese breakfast! The Staff of the restaurant is unsympathetic and speaks very bad English.
You can hire the hotel excursions to visit the Terracotta Warriors.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Rui S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 8, 2013
Dear Rui S,
Greetings from Citadines Central Xi;an and thank you for your review! We are glad you enjoyed our convenient location, and apologize for the disappointment with the breakfast service. Breakfast is provided by another vendor, and the level of service and food quality is something we have been trying to improve for some time and hope to show improvements in the near future. We look forward to welcoming you again!
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Ottawa, Canada
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 4, 2013

We booked this hotel quickly based on price and location. We were happily surprised when we arrived: the hotel is really close to everything and it was much more comfortable and clean than expected based on the price. It was perfect for the 3 of us and very good value for money.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CharlesNadeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 8, 2013
Dear CharlesNadeau,
Hello from Citadines Central Xi'an and thank you for your review! We are glad you enjoyed our location and facilities, we pride ourselves in being one of the most value-for-money establishments in the city centre. Be sure to tell your friends about us and we look forward to welcoming you again!
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San Francisco, California
Level 6 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 3, 2013

This is a centrally-located hotel within the city walls of Xi'an. Easy walking distance to the towers and Muslim Street. There are also several restaurants surrounding the hotel and the bus from the airport to the Bell Tower is close by.



1. The room was larger than I expected and has a nice kitchenette. I was on the 9th floor so I had a partial city view. There is also a flat screen TV, in-room safe, and comped bottles of water and slippers.

2. Free Wi-Fi and there are also 2 desktop PCs at the lobby level for free internet access.

3. The 3rd floor has a self-service laundry with comped detergent. The hotel charges 20Y each for the washer & dryer.

4. As noted in previous reviews, the breakfast is mediocre and its only redeeming quality is that it was included with the room and I didn't have to pay extra for it.

Room Tip: Ask for a room on a high floor or your view will be on the grubby buildings next door.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Baron45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 8, 2013
Dear Baron45, hello from Citadines Central Xi'an and thank you for your review! We are really glad that you enjoyed our convenient location and facilities! Also, we would like to apologize for your disappointment with the breakfats. It is an area we are aware requires improvement and hope to show some substantial improvement in the meantime. We look forward to welcoming you again!
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Gibraltar
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 27, 2013

Central location and connections for Xian North station via metro as we came from Beijing in the high speed train and airport bus as we left for Guilin by flight, clean rooms and bathrooms, has a kitchen and that was useful as we had children and we did not try any of the restaurants expect McDonald's, good internet connections, free breakfast take-away option for 2 persons better than going to eat cooked breakfast, stayed for two nights and it was excellent value for money.

Virtually at Drum tower to wander off to the Muslim quarter, can walk to city wall and hire cycle for riding on the wall or wander into the Muslim quarter. Best done early in the morning or else the heat will wear you down. Need to take the public buses to the Terracotta warriors at Xian railway station which is not far but metro links still under construction but should open soon.

Need patience to work the way out of Bell tower metro station and get the right exit the first time, but you get oriented as so as you get out and see both Bell tower and Drum tower next to each other. The initially impression of the hotel exterior is deceptive as it is the central tourist district.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joemarisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, September 1, 2013
Dear joemarisa, hello from Citadines Central Xi'an and thank you for your compliments! Great job finding your way out of the metro station, it is something that some guests have expressed difficulty with before due to the limited signs within the subway. We are delighted that you enjoyed our facilities, location and breakfast and hope to welcome you again soon!
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Thailand
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 24, 2013

In my view this is a 3 star hotel in an excellent location - right in the centre of Xian within the ancient walls. This place is a perfect base for exploring Xian. The breakfast here is catered for the Chinese palate, not as bad as others reviewers have mentioned, it is perfectly adequate for the price. The hotel is very close to most of the tourist attractions in the city centre. The landmark Terracotta Warrior site is about one hour drive away from the hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siamesekat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, August 26, 2013
Dear Siamesekat, greetings from Citadines Central Xi'an and thank you for your review! We are glad you enjoyed our facilities and excellent location. Apart from the buffet breakfast on the first floor, we also have a take-away option on the 6th floor that is popular with travellers too! Thank you once again and we look forward to welcoming you again!
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London, United Kingdom
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 16, 2013

Hotel is clean and in a good location. Close to the airport bus outside melody hotel. Water provided daily. Sofa beds are a bit grubby.

Breakfast is quite awful. Hotel only provides one free breakfast for one person though you have booked two person room.

BEWARE: Agents for theatre tickets and car hire are very corrupt. They will try to charge you full price for the Tang Dynasty dance but take you to somewhere much cheaper and pocket the difference!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AntheiaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Public Relations Manager at Citadines Central Xi'an, responded to this review, August 18, 2013
Dear Athena L, hello from Citadines Central Xi'an and thank you for your review! We apologize for your bad experience with the breakfast and travel desk. We are working with the breakfast vendor on the improvements and hope to implement these soon. The travel desk is not affiliated to the hotel, though we have stressed to them many times to be honest in their dealings with our guests. We will communicate their feedback to them and find out about what happened. Meanwhile we hope to welcome you to Xi'an again!
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Additional Information about Citadines Central Xi'an

Property: Citadines Central Xi'an
Address: No.36 Zhubashi Road, Beilin District, Xi'an 710002, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citadines Central Xi'an 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Citadines Central Xi’an is the first international brand serviced residence in Xi’an. Its ideal location in the city centre places it within walking distance to office towers with multinational companies, famous local specialty food street and cafés, and a bustling street bazaar. Just an hour's drive from the city center is the famous Terra cotta Warriors, a Unesco World Heritage Site. At Citadines, you can have the freedom to live the life you want. Just choose from our menu of flexible services to suit your lifestyle and budget.Your serviced residence has everything you need for rest, work and play - in a living space that doubles up as a home office with wireless internet access. The residence features a fully-equipped kitchen and living room, separate from the bedroom, so you can invite friends over or recharge after a hard day's work.The sleek home entertainment system with cable TV mounded on wall and slides smoothly from bedroom to living room, so you can watch TV or enjoy your favorite music wherever you want.Drop by the Breakfast Lounge for freshly brewed coffee. Or work out at the Fitness Corner and relax at the TV Lounge - the options are endless. At Citadines, you will find friendly staff who are delighted to share their local knowledge and help you settle in quickly and experience the local culture.Citadines Central Xi’an is one of a vibrant collection of The Ascott Limited’s serviced residences in over 70 cities in Asia Pacific, Europe and the Gulf Region. A member of CapitaLand, it is the global leader in branded serviced residences, bringing you more than 25 years’ experience in supporting travellers who work and live away from home. ... more   less 
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Also Known As:
Citadines Central Xi`An Hotel Xi`An
Citadines Apart Hotel Xi An
Citadines Central Xi'An China/Shaanxi

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