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“Great Location and Value”

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Citadines Central Xi'an
Ranked #13 of 2,653 Hotels in Xi'an
Reviewed April 17, 2013

After a lovely stay at the Tang Dynasty Art Garden Hotel outside the city walls, I decided to move in town and found the Citadines Central Xi'an online at a very reasonable rate. In contrast to the highly atmospheric stay at Tang, the Citadines offered a convenient, contemporary retreat.

The location is fantastic: just a block from the Drum Tower and Bell Tower and metro station, right around the corner from the airport shuttle bus, a couple of blocks from the Muslim quarter going north, and "bar street" (aka Defu Lane) going south. The fact that it is just off the major avenue meant that it was quieter. As other reviewers noted, be sure to ask for a higher floor (7 and above).

My studio apartment was well designed, spacious, light and airy. Although the heat/air was a bit wacky, the minfridge, WiFi and shower were great. The furniture is IKEA-esque but functional and comfortable. Even with a kitchenette provided, my rate included breakfast. I made brunch out of the full hot buffet downstairs at the adjoining restaurant. You could also go to the 6th floor lounge for continental breakfast to go. Also, free (mediocre) coffee throughout the day on the 6th floor if you don't want to go to the two Starbucks a couple of blocks away.

Last, but not least, the front desk people spoke English and were really helpful! (Not so with the tour desk.) Tip: if looking for a place or item, ask them to write it down in Chinese characters so that you can actually find it if asking a local on the street by just sign/body language. Very little English spoken in Xi'an.

Overall, a very good and comfortable stay at the Citadines.

Room Tip: 7th floor and above.
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  • Stayed: April 2013, traveled solo
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Thank sfyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, General Manager at Citadines Central Xi'an, responded to this reviewResponded April 19, 2013

Dear sfyan, thank you for your wonderful comments and we are glad you enjoyed your stay here! it's great to hear that you enjoyed our convenient location, the staff and the apartment's facilities too. We have passed on your feedback to the tour operator that runs the tour desk and they have promised to improve. Once again, thank you for staying with us and we look forward to welcoming you again!

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538 - 544 of 1,069 reviews

Reviewed April 15, 2013

Great central city place to stay whilst visiting Xi-an and surrounding areas. Good place to stay with families as you have separate rooms, but are all in the same suite / apartment - hooray!
We ate breakfast in the hotel which was good, but mainly we ate out - in the Muslim Quarter where the food is great. Both in the restaurants and also the street food was fantastic!

Oh - another brill thing to do in Xi'an (apart from the obvious Terracotta Warriors) is to cycle along the city walls. Great fun.

  • Stayed: May 2012, traveled with family
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Thank JSCandCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, General Manager at Citadines Central Xi'an, responded to this reviewResponded April 19, 2013

Dear JSCandCO, it's great to know that you thoroughly enjoyed your trip to Xi'an! We apologize for the disappointing breakfast and will pass work with the restaurant to make improvements. We do provide bicycles for rent from the lobby as well and welcome you to use them to tour the city area on your next visit! We look forward to welcoming you again!

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Reviewed April 9, 2013

Nice and clean hotel, we stayed in a twin studio, three people. The room was quite dark and the view was an ugly tall building. Facilities are basic but it's good value for money. The restaurant, Chan's kitchen, is very good, but the staff, despite of their good intentions, don't speak any English and totaly took the wrong order, although we pointed t photos of what we wanted, breakfast in the same restaurant is cheap (35 CYN) but disappointing. My son visited the gym and said it was fine. The location is excellent. The Muslim quarter nearby is a must, don't miss it!

Room Tip: Be aware that the twin studio is just a room divided by a folding screen, no bed side tables and jus...
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  • Stayed: April 2013, traveled with family
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Thank Marisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, General Manager at Citadines Central Xi'an, responded to this reviewResponded April 19, 2013

Dear Marisa, thank you for staying with us! As you said, the Muslim quarter across the street is one of the key attractions to visit in Xi'an and a great reason to stay here at Citadines. We hope you come back again to try more of Xi'an's tasty treats!

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Reviewed April 9, 2013

We stayed there in September 2012. The rooms are fine, clean and good size, but is really average hotel. Rooms have carpet so some were smelly (cigaret smoke), but the staff was nice enough to let us choose rooms until we find one that we liked (two rooms, two couples). Breakfast is really good! Location is also good to get in/out from/to airport shuttle and to catch a taxi to the train station from where the buses leave to the Terracotta warriors museum. Besides that...its really average. If you're staying for 2/3 nights like we did I recommend it - more than that I wouldn't advise.

Room Tip: Highest floor possible (because of the noise) and rooms in the central facade.
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  • Stayed: September 2012, traveled with family
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Thank silvangLisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, General Manager at Citadines Central Xi'an, responded to this reviewResponded April 19, 2013

Dear Silvanglisbon, greetings from Citadines Central Xi'an and thank you for taking the effort to post a review so many months after your visit! We apologize if the rooms were not to your liking. Smoking is not allowed in the hotel but some guests still tend to do so in spite of our advice. we will look into how we can avoid this in future. We look forward to your next visit!

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Reviewed April 8, 2013

The room was very spacious and was easy to feel settled in - very homey feeling. The location was great! Set back from the main road, but only by a couple of blocks. I enjoyed the room and the staff very much. The restaurant was extremely good, also the food in the muslim quarter was entirely too good to pass up. The hotel is about a 3 block walk from the airport bus (line 6, you can get it at the airport outside of baggage claim - don't follow signs to ground transportation). Get off the bus and walk away from the main road and you'll see it shortly! The staff spoke great English and were very helpful. The "travel service" person was only there to sell tours and was not helpful. For directions or other questions about the area, talk to someone at the front desk - they are great!

  • Stayed: February 2013, traveled with friends
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1  Thank Damond S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, General Manager at Citadines Central Xi'an, responded to this reviewResponded April 19, 2013

Dear Damond, thank you so much for your wonderful review! We are so glad to hear you enjoyed our rooms and the staff. We have passed on your comments to the tour operator manning the travel desk and given them feedback on how to improve. We look forward to welcoming you again to witness these changes!

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Reviewed April 4, 2013

We have spent 3 nights in this hotel in total, 2 nights in a deluxe room and 1 night in the studio. Location is also very convenient - 5 mins to drum tower, 2 mins to airport bus stop, 2 mins to bus stop (for bus that goes to Xi'an Train Station for Terra Cotta Warriors Bus), 10 mins to metro station, and 20 mins to City Wall's South Gate. Staff at the concerige are very helpful with directions. Hotel rooms are very clean and spacious. They have 2 breakfast choices: sit down buffet style or to-go style, very thoughtful for travellers who are under time constraints. Only downside is the water pressure is a bit weak and the plumbing is not that great in the showers. Overall, it's really a great hotel for travellers who do not want to spend a huge amount of money on accomodation.

  • Stayed: April 2013, traveled with friends
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2  Thank Travel_beginner921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, General Manager at Citadines Central Xi'an, responded to this reviewResponded April 19, 2013

Dear travel_beginner921, thank you for your kind compliments! We are glad you enjoyed out apartment and the services and look forward to welcoming you again! We apologize for the plubing issues and promise to look into it and improve. Hope to see you again soon!

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Reviewed April 3, 2013

This is not a five-star hotel but it is not a five-star price either.
My friends were staying in a different, although nicer hotel, but it was much further away and getting a taxi to their place was always an issue. On the contrary, this place is located minutes away by foot from the Drum Tower, Muslim quarter and Bell tower. You are also 10 minutes from the subway and three minutes away from the airport shuttle (26RMB if I recall well).
The room was not fancy but it was quite adequate for the price. I had a studio-type apartment with all the facilities such as a small fully quipped kitchen, free wifi, a safe, hairdryer, basic toiletries, ironing board and iron, a safe as well as a flat screen tV with a DVD player.
The breakfast was fine (included) although limited choice.
Considering the price and location, this is an excellent deal. I would certainly go back.

  • Stayed: April 2013, traveled solo
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1  Thank JPDeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, General Manager at Citadines Central Xi'an, responded to this reviewResponded April 19, 2013

Dear Jean Pierre, thank you for your kind review! You are absolutely right that for a value-for-money place to stay with excellent location, you'll find Citadines Central Xi'an difficult to beat. Glad to hear that you would choose to come back, we look forward to your next visit!

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Additional Information about Citadines Central Xi'an

Address: No.36 Zhubashi Road, Beilin District, Xi'an 710002, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Xi'an
Price Range: $40 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citadines Central Xi'an 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Citadines Central Xi’an is the first international brand serviced residence in Xi’an. Its ideal location in the city centre places it within walking distance to office towers with multinational companies, famous local specialty food street and cafés, and a bustling street bazaar. Just an hour's drive from the city center is the famous Terra cotta Warriors, a Unesco World Heritage Site. At Citadines, you can have the freedom to live the life you want. Just choose from our menu of flexible services to suit your lifestyle and budget.Your serviced residence has everything you need for rest, work and play - in a living space that doubles up as a home office with wireless internet access. The residence features a fully-equipped kitchen and living room, separate from the bedroom, so you can invite friends over or recharge after a hard day's work.The sleek home entertainment system with cable TV mounded on wall and slides smoothly from bedroom to living room, so you can watch TV or enjoy your favorite music wherever you want.Drop by the Breakfast Lounge for freshly brewed coffee. Or work out at the Fitness Corner and relax at the TV Lounge - the options are endless. At Citadines, you will find friendly staff who are delighted to share their local knowledge and help you settle in quickly and experience the local culture.Citadines Central Xi’an is one of a vibrant collection of The Ascott Limited’s serviced residences in over 70 cities in Asia Pacific, Europe and the Gulf Region. A member of CapitaLand, it is the global leader in branded serviced residences, bringing you more than 25 years’ experience in supporting travellers who work and live away from home. ... more   less 
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Also Known As:
Citadines Central Xi`An Hotel Xi`An
Citadines Apart Hotel Xi An
Citadines Central Xi'An China/Shaanxi

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