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“Striking modern Highrise”

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Shangri-La Hotel,Xian
Ranked #6 of 2,616 Hotels in Xi'an
Reviewed July 29, 2014

The exterior of the Shangri-La Xian is strikingly modern with lovely grounds in the rear.
It is in the new section of Xian, but not far by car from the walls of the city. The staff was very friendly and helpful. Our Horizon Deluxe room furnished with traditional furniture on the 18th floor was a nice size with a good view of the new buildings of Xian. We took advantage of the Horizon Club for snacks after long days of touring.

  • Stayed: June 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank napoli96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 28, 2014 via mobile

Really lovely hotel. I can't fault it. The rooms were huge, comfortable & well equipped and spotlessly clean. Staff we're very helpful and the bar and restaurant were lovely, too. It all made for a very pleasant stay in a fascinating city. The location is fine, too- fairly central and certainly an easy taxi ride from the main city sights.

Stayed: July 2014
Thank Nell10_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2014

Walking into the Shangri-la Xi’an you are welcomed as one of the family. The service and engagement was first class.

I would not say that the rooms are large, just more adequate for the price that you pay; we had a Horizon Deluxe room with all the extras. In hindsight, the Horizon Club was not worth the additional dollars for what was delivered.

So, positives, welcome and engagement from all the front of house staff.

Where the hotel started to fall down was that simple requests simply did not happen. In house restaurant reservations, confirmed but upon going to the restaurants, no reservations to be found. After a bit of a shuffle tables were found and all was good. Once you kinda understand, 3 times is more of a problem. The in house Thai restaurant was particularly good and excellent value.

The checkout was slow, with no queues it was simply strange, the bill was not accurate and an adjustment need to be authorized and from memory this took 15/20 minutes to get approval.

We booked a airport/hotel car transfer and whilst the pick-up was perfect, met and escorted to the car the departure to the airport simply did not happen. More frustrating I booked the car and confirmed the pick-up and check out time twice with the front office/concierge who confirmed it back the night before.

So , after waiting another 20 minutes after check out the hotel explained that the actual booking had been forgotten and a taxi (free of charge) was being arranged. It has become a good travel story, taxi, no seats belts, broken windows, breaks that needed a bit of pumping by our very capable driver taking the back way to fill with gas as we race to catch our flight.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank MontagueMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Owner at Shangri-La Hotel,Xian, responded to this reviewResponded July 27, 2014

Dear MontagueMelbourne, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. I'm disappointed to read your experience with us. Your comments have been shared with relevant department heads and we'll try to improve on the issue. Thanks again for your valuable sharing and we look forward to exceeding your expectations during your next stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

Accommodation in Shangri-la Hotels are a guarantee of comfort, warmth and superb service!
Last June we stayed for 2 nights as part of our Asia Journey.
The decor is too traditional but the room is large, good quality amenities and a huge king bed.
The internet in our room did not have a good quality but it worked.
The spa is modern and beautiful!
Breakfast and the kindness of the staff, especially the girls who are in the Lobby, were the highlight of our stay.

  • Stayed: June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank brazilian2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014 via mobile

Last November I stayed two night. This hotel is clean and luxury very much. This hotel is close to good shopping area and restraunt area. I had buffet breakfast and lunch. Especialy lunch was excelent. Menu was wide selection. Meals was very delicious.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank morio-mura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

I had to get used to the fact that there was still smoking everywhere, and our stay was a government related event, so some of the backroom dealings with deposits and such were a little odd, but I will focus on the stay.
We were Horizon Club level and it was a lovely room, with a nice view - well it was smoggy the whole time, so i use "lovely" in a limited capacity. We enjoyed the daily cocktail and h'or deurves at the Club room. The morning breakfast buffet was insane. You can have everything from western style waffles and a latte to sushi or hot spicy fish noodles. And fresh pressed juice, wow, I drank orange and carrot juice like it was going out of style.
Our conference hosted a large reception and it was FIRST RATE. No expense spared for delicious food, live musicians, decor... all amazing.
We enjoyed some Washington wine in the hotel bar, which was a nice surprise that the management provided for us to feel "at home". Overall I loved it.
Checking in and checking out was a bit of a fiasco - but as with all things in China, it happens right away or takes a very. long. time. Just go with it, and find an interpreter. =)

Room Tip: Horizon Club level has good perks, so ask for it and join the Golden Circle club for som eextra savi...
  • Stayed: September 2013, traveled on business
    • Sleep Quality
    • Service
1  Thank seattlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014 via mobile

Stayed here for two nights in July for leisure. It was a beautiful, clean and wonderful hotel located in the outskirts of the city center. The pool was unoccupied and well maintained. Sauna and other locker room facilities made my visit even more special.

Although some adjustments were needed for our reservation, a front desk lady named Fophia Fan generously helped us and we are so grateful for that. Thank you, Fophia!

Stayed: July 2014
Thank travischenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#6 Spa Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#49 Best Value Hotel in Xi'an
Price Range: $138 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An

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