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“Excellence” 5 of 5 bubbles
Review of Shangri-La Hotel,Xian

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Shangri-La Hotel,Xian
Ranked #3 of 2,461 Hotels in Xi'an
Certificate of Excellence
Eindhoven, The Netherlands
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellence”
5 of 5 bubbles Reviewed January 29, 2014

Excellent service throughout all departments of this hotel. Staff are always willing to go above and beyond what is expected of them to ensure that your stay is one that you will never forget. I would recommend the breakfast buffet at the Yi Cafe.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel,Xian, responded to this review, February 9, 2014
Dear David K, thank you very much for choosing Shangri-la Hotel, Xian when you visited Xian. We're pleased to hear that you had a execellent stay with us. Thank you again for your support and comments. Look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,291 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Eindhoven, The Netherlands
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed January 25, 2014

Best Hotel Experience ever.... Lovely hotel with extra lovely staff... Would recommend to everyone!! not come across a better hotel experience before and i am a regular at shangri-la's around the world...

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Irfy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel,Xian, responded to this review, January 27, 2014
Dear Irfy A, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We're so glad that you feel satisfied with the hotel facilities and services. Thank you very much for recommending the hotel. We hope that Shangri-La Hotel, Xian will be your "home" at Xian. Thank you again for your kind support.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 25, 2014

This is an excellent and reasonably priced hotel in the centre of Xi'an. Ideal for trips to the Terracotta Army, Walled City etc. the hotel guide we had was very pleasant and informative. Airport transfers make for very easy travel.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank lou055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel,Xian, responded to this review, January 27, 2014
Dear lou055, thank you very much for choosing Shangri-La Hotel, Xian and sharing your stay experience with us on Trip Advisor. We're so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 19, 2014

Everything about the hotel was wonderful, gracious and efficient. The hotel accommodated our needs for a quick overnight stay and visit to the Terra Cotta Warriors. The stay and the guides were perfect



  • Stayed January 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank MrKlein12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel,Xian, responded to this review, January 20, 2014
Dear MrKlein12 , thank you very much for choosing Shangri-La Hotel, Xian and sharing your experience here. We're pleased that you had an execellent stay and enjoyed your trip in Xian. Look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

This is the first time I have been to Xian. I selected Shangri-la Xian purely due to its brand. However, it is to my surprise that the service here was very personal and attentive. The day we arrived xian was a very foggy day (due to air pollution in China). The concierge people were so sweet to provide us a very good quality mask, when my family and I went out for a walk. Another surprise was the guest relations people sent me a birthday cake(of course on the hotel) and card on my birthday. I had never had such a wonderful experience before.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank WMSze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel,Xian, responded to this review, December 30, 2013
Dear WMSze, Thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback on Trip Advisor. We're very glad that you had a pleasant stay at the hotel and a nice trip in Xian. Look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golden, Colorado
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

You can rave about the beautiful property and lovely accommodations, but it's the attentive service that made this a stand-out experience. After a week in Beijing for business, this was the vacation part, seeing the TerraCotta Warriors and taking a tour to Hu County. The tour guide, Jun, arranged for by the hotel, was wonderful. He had excellent English and knew how to strike a balance regarding the amount of information provided. We spent 1 and 1/2 days with him, so got a good sense of his knowledge and persona. My husband was having some unexpected hip troubles, and Jun patiently pushed him a wheelchair--in freezing temperatures and terrible pollution--without complaint or any sign of tiring. The drivers were excellent too, never showing impatience with the traffic or mechanics of getting my husband in and out of the van. The hotel was festive with holiday decorations, even having youngsters singing Christmas songs (in English) in the lobby one evening. The staff made sure we had everything we needed. When we got back one afternoon and our room wasn't warm (our fault--we'd turned off the heat that morning because it'd gotten warm during the night), they adjusted the thermostat and had a space heater there within five minutes of our call.

For people who love art, sign up for the Hu County tour. We were taken to the home of Li Fenglan, whom one might call China's Grandma Moses. (One of her artworks was a gift to Nixon when he first visited China.) She's in her 80s and still charming and spry, though her memory is going. This was one of the most incredible experiences of our lives. She is regularly visited by people from China, but few Westerners visit her. And to spend an hour in the home (modest by Western standards) of someone who has lived through the Cultural Revolution and given so much to her country is a remarkable experience. Kudos to the staff at the Shangri-la for facilitating such an experience!

The pollution levels were very high, so be sure to wear masks if you go to Xi'an. Take along your cough medicines and such so that you don't have to bother with finding them there. (However, I know the hotel would get you whatever you needed.) Visitors to Xi'an should consider the fall, we learned, because the rain helps clean out the air. By winter, people are burning coal, which contributes to the high pollution levels.

We had several meals in the hotel restaurants, and they were very good. My one minor complaint was that the food in the breakfast buffet wasn't as hot as I like. I know that's a challenge with buffets, but some hotels do pull it off. There was a great variety, and it's always fun to be able to sample things that we wouldn't normally have for breakfast. They provided great box lunches for our tours, and the staff wanted to send us to the airport with a boxed breakfast. (It was too early for us to take advantage of, but a gracious offer.)

We had taken the morning bullet train from Beijing to Xi'an, which was lovely (though the hazy air meant not seeing much of the countryside). For the return, we flew back to Beijing and connected for our return to San Francisco. That was a great way to see a bit of the country on the way, while being more time-efficient for our return home.

I highly recommend a stay there!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SuzBana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel,Xian, responded to this review, December 29, 2013
Dear SuzBana,thank you for choosing Shangri-La Hotel, Xian, as well as your feedback. I am very concerned about the breakfast issue you have raised. I have shared your comments with the relevant department heads and necessary action will be taken to improve.Your comments are very important to us and I hope that we could have another chance to welcome you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi, India
Level Contributor
120 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed December 26, 2013

I had mixed feelings about this hotel. I live in Shanghai, but came here with my visiting daughters to experience a luxury hotel and see the historic sights. Unfortunately, the air quality was so bad that we could hardly see across the street - no scenic views. The hotel common areas were hazy also. The staff was very nice but not proactive. For example, we checked in Sunday and weren't told about the free shuttle to tourist attractions that only operates on the weekend, so we missed it. We weren't told about the 2-for-1 weekday massage deal, or that the old city shuts down from 7-10:30 on Christmas Eve, even though we asked for advice about where to go that day. We just missed getting trapped in a chaotic Christmas Eve celebration. And it was very difficult to get information about the nearby movie theatre, any reasonably-priced restaurants within walking distance, etc. The hotel should create a handout for visitors that includes tips and a weekly schedule of Xi'an highlights and special hotel or other deals. Alternatively, they could provide a "what's happening in Xi'an this week" publication. On the other hand, the pool, gym, and dressing rooms were wonderful, with a sauna, steam room, jacuzzi, towels galore, and free fruit and water. The breakfast buffet was incredible! Great combination of Western and Asian foods of the highest quality.
The biggest downside of our trip was the awful smog - it was in the 700s (hazardous) range for all four days we were there. If I were running the hotel, I would have figured out some way to address this and make things more positive, like a coupon for an entry-level spa treatment, or free drinks with dinner, or a two-for-one dinner deal. The front desk did help to get a room air cleaner for our room, since it smelled like smog.
The spa was really overpriced. We went next door to the YiYan salon and negotiated three 90-min. massages for 248 Yuan each. The hotel spa price was 780 for 60 minutes. However, the massages we received were pretty intense, so I would recommend this heartily if you like deep-tissue massage.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DelhiExpat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel,Xian, responded to this review, December 26, 2013
Dear DelhiExpat1, thanks for staying with us and sharing your feedback. We feel disappointed with your stay experience with us. Your comments on hotel staff’s service quality & delivery has been well noted and series of related trainings in different departments will be carried on by the related managers.Thanks again for your valuable sharing and we look forward to exceeding your expectations during your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Xian

Property: Shangri-La Hotel,Xian
Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#38 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An

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