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“Average Service” 3 of 5 stars
Review of Shangri-La Hotel,Xian

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Shangri-La Hotel,Xian
Ranked #3 of 2,331 Hotels in Xi'an
Certificate of Excellence
Beijing
1 review
“Average Service”
3 of 5 stars Reviewed August 18, 2013

Not the best location and staff were difficult to deal with! It is more than the language, it is the training that they lacked as well as proper supervision. Food quality at Yi cafe is acceptable but not the Shangri La standard in other locations.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Salem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shangrilaxian, Manager at Shangri-La Hotel,Xian, responded to this review, August 22, 2013
Dear Salem S, thanks for your comments, we are very sorry to hear about your stay experience with us and apologised for the inconvenience this caused you. Your feedback on our services and buffet has been noted and will be investigated by our Director of Rooms and Director of F&B. Please contact me at slxn@shangri-la.com or 29 8875 8888 so that we can learn more details and address this issue with you directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,204 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
Level Contributor
116 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed August 7, 2013

Our touring group of 10 stayed here in August 2013 and really enjoyed the visit. We arranged a custom tour through Penny Wang at the hotel tour desk and were very fortunate that Penny actually personally provided the guided tour herself for our group. We toured the Terra Cotta Warriors museum, had a nice lunch, visited a unique art museum and rode bikes on the city wall, all in one day of activities. It was an awesome day of touring Xi'an, and could not have been better organized. The fact that this property can organize tours on their own is a nice distinctive feature compared to other hotels visited on our tour of China.

This hotel is top notch, with very nice rooms, a great restaurant called Yi Cafe, and a high end pool, spa and workout area on site. The front desk is very organized and the lounge area had nice entertainment as well. I wish we could have stayed here longer, but would recommend this hotel to anyone seeking the best available place to stay.

Room Tip: I suspect all rooms here are very nice rooms.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank IlliniRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ncbeachlover5
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 6, 2013

We stayed at this hotel during our overnight in Xian to see the Terra Cotta Soldiers. We were met by Penny from the tour desk who greeted us at the airport and took us directly to the the museum. The tour was fabulous and everything we expected. We were greeted at the hotel by a warm and welcoming staff. We are a family of 5 and had two connecting rooms which were very comfortable. Breakfast the next morning was delicious! There was something for everyone. I would definitely stay at the Shangri-la again if I were returning to Xian.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Ncbeachlover5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 3, 2013

We travelled here last summer. The rooms were clean and the service was spectacular.
On a whim, my kids requested that we see the pandas in Chengdu on two days notice. The assistant concierge, Derek, helped organize a flight departing at 8 am which allowed us time to land, see the pandas (and even hold them), have a great lunch, and then depart for Beijing that afternoon. The concierge coordinated with the Chengdu Shangri-La to have a driver at the ready and make sure that all went well. This was incredible, extraordinary service.
Back to the hotel, although not in a scenic location, the hotel is quite pretty inside and no complaints whatsoever. On another positive note of the trip, after recognizing that we were to miss the fabulous breakfast, the concierge took requests for a takeout, boxed lunch. The look of the other airplane passengers was shocking as we pulled out the fresh fruit, croissants, etc as we took off.
I would highly recommend this hotel when visiting Xian to see the Terra cotta soldiers.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank anamericantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Queensland, Australia
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed August 1, 2013

We stayed at this great hotel for two nights and wished we could have stayed longer. We had flown in just to see the Terracotta Warriors, what we saw was impressive. The staff was attentive, the hotel lobby is just beautiful with live music every night, and the restaurants were reasonably priced and the food was great. The rooms are a good size and well appointed. The breakfast each morning was excellent and the staff were always friendly and very knowledgeable. This was a truly enjoyable all round experience. I highly recommend staying at The Shangri - La when visiting Xian.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 21, 2013

This was the second Shangri-La Hotel we stayed at in China during our trip and it was fantastic. Rooms, lobby, service (we were late, and the staff checked us in at our room to let us settle, great touch).

The breakfast was spectacular, every type of food you could imagine. The staff could not be more helpful. The gym and pool were fantastic. Our room was immaculate.

The city of Xian is a very busy place and everyone is here to see the Terracotta Warriors for a quick trip, at least those we spoke to. This is the place to stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Houston940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed July 21, 2013

Though we were there only one night, having flown in just to see the Terra cotta soldiers, what we saw was impressive. The staff was attentive, the hotel beautifully decorated and of course the rooms were large and well appointed. We toured the spa and health club and both looked inviting.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MEBesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Xian

Property: Shangri-La Hotel,Xian
Address: NO. 38B Keji Road, Xi'an 710075, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#3 Business Hotel in Xi'an
#3 Spa Hotel in Xi'an
#5 Family Hotel in Xi'an
#34 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe, hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An

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