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“Satisfied”

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Shangri-La Hotel,Xian
Ranked #6 of 2,588 Hotels in Xi'an
Singapore
Level 5 Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Satisfied”
Reviewed December 7, 2012

We selected this hotel since it was ranked top and are satisfied with our 7 night stay there. First the good stuff:
- The staff are friendly and helpful, especially the concierge who provided lots of good recommendations!
- The room was new, spacious and clean, and the gym was huge and fabulous
- The hotel was central enough for us and twice we took a short bus ride to attractions such as the Big Goose Pagoda and Tang Paradise
- It was walking distance to good restaurants, malls and a great massage establishment next door
- Our best meals in Xian were actually in the hotel: the buffet spread at the cafe, the Thai restaurant, as well as the value 99RMB lunch at the chinese restaurant

I would have rated it Excellent except for a few misgivings:
- The pool though heated was still a bit too cold for comfort
- The lobby outside our room on 11th floor smelt smoky the first few days, and the lobby lounge was just too smoky to venture close to enjoy the live piano performance
- The service at the chinese restaurant was too slow, we thought it was once off and tried it again on our last day but the food still took more than 30mins to arrive

Overall, still a very good hotel and I would return again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank naimin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,484 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 26, 2012

the hotel is so clean.
the good facillity for sport swimming,...
the good lobby
the good breakfast and sogood dinner.
i was there for 2 times.
the SPA is good
but select the room far away the elavator
the bad things is just you can hear other room noise in some case.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank behzad20s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 22, 2012

Stayed here for one night on vacation. The property is stunning. Really beautiful. Wonderfully attentive staff. The spa facilities are really lovely and the fitness club/pool is wonderful. The only downside is that it is a little far from downtown, so being able to walk to things is a little bit more of a challenge (and traffic around the hotel can be a bear). The breakfast buffet was the best one we had on our 5-star trip to China!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level 5 Contributor
72 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed November 20, 2012

I stayed here for one night in October. The hotel is in the new section of Xian and is a standared decent quality Shangri-la property. My room was average size with a standard set up. The restaurant was nice and the breakfast was better than average wiht freshly made croisants being served by the chef which was a nice touch. Otherwise nothing special about this property. I have no complaints but overall the hotel lacks an overall warmth that would make one want to return.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scapaflow40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 14, 2012

Located in the heart of this city of 23 million people, the hotel is highly recommended. Although English is spoken by some of the staff not all actual;ly understand.
Always make sure you have a tour guide or if you venture out on your own have your destination written down in Mandarin by the conciege.

Room Tip: Do not worry about a view as you cannot see out of the windows as they are covered in sand!
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 11, 2012

I stayed at the Xian Shangri-La on work for two nights recently. The service levels were generally very good and the staff were knowledgeable and helpful. The airport pickup and drop off worked like a charm. Food is good, certainly nothing to complain about. Overall, it was a good experience.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jdavis2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2012 via mobile

I was very happy with this hotel the service is excellent the food in their cafe and tie restorant is excellent
My daughter was sick I called for a doctor they did not have one on hand but I had two people come to my room and buy me the meds I needed
I highly recommend this hotel

Stayed October 2012
Helpful?
2 Thank sunshine2011_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Xian

Property: Shangri-La Hotel,Xian
Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#6 Spa Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#47 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An

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