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“Don't Stay Anywhere Else”

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Shangri-La Hotel,Xian
Ranked #4 of 2,578 Hotels in Xi'an
Certificate of Excellence
Hervey Bay, Australia
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Don't Stay Anywhere Else”
Reviewed May 10, 2012

Breathtakingly beautiful hotel with a wonderful friendly welcoming atmosphere for their guests. We stayed in a standard room and while it was not as up market as the standard room in the previous hotel we had stayed in it certainly met all our needs. The buffet breakfast was something out of this world and was still being talked about days later by those on our trip. We only stayed one night and wish we could have stayed longer. We will return to this hotel when next visiting Xi'an.

  • Stayed April 2012, traveled as a couple
    • Value
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Helpful?
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,477 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Minneapolis, Minnesota
Level Contributor
165 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 10, 2012

We stayed one night after a long day of traveling from Shanghai and the Terra Cotta Warriors. We were blown over how beautiful this Hotel was! We stayed on the Club Level and were upgraded to a Suite!! Everything was perfect at this Hotel~wish we would of had more time here to enjoy the Lobby, Spa, Restaurants etc. The Staff was wonderful and so helpful~~Would highly recommend.

Stayed April 2012, traveled as a couple
Helpful?
Thank KMR16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
163 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed May 3, 2012

Wonderful hotel with charming staff and a gorgeous lobby lounge and bar that we struggled to leave! Everyone tried their utmost to make our stay welcoming and we had a lovely room and excellent shower/bathroom. The bed gave us the most restful sleep and was so welcoming after a busy day sightseeing. The buffet breakfast, lunch and evening meal were all delicious with an excellent choice offered and more than you could possibly eat. We were spoilt!
This hotel is not within the ancient city walls so I would advise a taxi ( which are cheap) and a card from the hotel with the address written on it in Chinese to give taxi driver.
Although most people come to Xian for the nearby Terracotta warriors , which are an amazing sight, Xian does have its own gems like the wall and Wild Goose Pagoda to name only two.

  • Stayed April 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Gloucs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 3, 2012

We stayed that the Shangri-la for 2 nights early April. The hotel is not located within the walls of Xi'an city but it has great service from reception, house keeping to the restaurant staff. We have 2 small kids, ages 6 and 2 with us and after a long day of sight seeing, the kids were treated with great attention and care when dining at one of the restaurants. It was a wonderful treat as the kids were getting very cranky and restless after an exhausting day. While waiting for our food to come, they brought some cookies for the kids, and with permission at the end of the meal, they brought out ice creams for them. I applaud them for being observant. The rooms are comfortable and cozy. It lives up to the Shangri-La name brand.

  • Stayed April 2012, traveled with family
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Helpful?
2 Thank deGuzmanNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 3, 2012

We just spent a fantastic 3 days in Xi'an and enjoyed our stay at the Shangri-La Hotel. We are Australians who now live permanently in China, so we make a point to enjoy 5 star treatment when we travel.

This is a lovely hotel facility. The staff are welcoming and provide outstanding service at all times. The rooms are very good, the food is outstanding, and we enjoyed some fantastic international wines. We particularly enjoyed an evening in the Thai restaurant.

We are quite fussy when it comes to breakfast. The buffet at Shangri-La was excellent and something to look forward to.

While getting a good massage in China is easy, I have to say I thoroughly enjoyed my massage at the spa center as having that extra bit of luxury and relaxation than I normally get to experience week to week in our home city.

  • Stayed April 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Deniese C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 26, 2012

wonderful property. the best chain i've ever stayed at. the hotels are consistently wonderful. i was in x'ian for three days. loved the hotel.

  • Stayed March 2012, traveled on business
    • Value
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Helpful?
1 Thank HoustonTexasLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
58 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 9, 2012

Overall, a nice hotel; spectacular lobby, great facilities, and nice function rooms. Suites are okay, but a bit bland for a Shangri-La. The main issue was the appalling lobby staff. The hotel seemed to think that "more is better" when in fact few of the staff could respond to basic questions. Management really needs to focus on quality rather than quantity.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank worldlyCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Xian

Property: Shangri-La Hotel,Xian
Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#40 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An

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