As our flight was cancelled, we had to take one arriving very late at night. Therefore, we wrote an e-mail to the hotel in order to inform them on our late arrival and request to arrange for transportation.
And this is how our negative experience began...
There was absolutely no answer to our e-mail (sent twice to the address posted on their website).
For the same purpose, we called them a couple of days before our arrival and their answer was that they didn't offer any transportation services and could not arrange anything for us. In the day of arrival I called again, hoping to reach a more customer oriented person at the front desk. That did not happened as the answer was a firm "you should take a taxi", even after explaining that it might not be very safe as we are two women leaving the airport at 2 AM.
I would like to emphasize that the cost of this transfer service was not a subject as we never got that far in our conversation.
The real surprise was that, in the hotel, at a few meters from the reception desk, they had a business center making all kind of arrangements for guests, including, guess what? - Transportation services.
- Official Description (provided by the hotel):
- One of our top picks in Xi'an. Ibis Xi'an Heping has air-conditioned rooms with free wired internet, 4.8 km from Xi'an Station. The hotel features a concierge, a restaurant and a business center. ... more less
- Reservation Options:
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- Also Known As:
- Ibis Xi An
- Ibis Hotel Xian
- Hotel Ibis Xi'An China/Shaanxi