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“No customer service”
2 of 5 bubbles Review of Hotel Ibis Xi'an

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Hotel Ibis Xi'an
Ranked #36 of 2,550 Hotels in Xi'an
Europe
Level Contributor
201 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“No customer service”
Reviewed September 10, 2013

As our flight was cancelled, we had to take one arriving very late at night. Therefore, we wrote an e-mail to the hotel in order to inform them on our late arrival and request to arrange for transportation.

And this is how our negative experience began...

There was absolutely no answer to our e-mail (sent twice to the address posted on their website).

For the same purpose, we called them a couple of days before our arrival and their answer was that they didn't offer any transportation services and could not arrange anything for us. In the day of arrival I called again, hoping to reach a more customer oriented person at the front desk. That did not happened as the answer was a firm "you should take a taxi", even after explaining that it might not be very safe as we are two women leaving the airport at 2 AM.

I would like to emphasize that the cost of this transfer service was not a subject as we never got that far in our conversation.

The real surprise was that, in the hotel, at a few meters from the reception desk, they had a business center making all kind of arrangements for guests, including, guess what? - Transportation services.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mishaellla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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767 reviews from our community

Traveler rating
    152
    405
    159
    34
    17
See reviews for
94
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16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 4, 2013

Stayed a night. Within the wall. Hotel location is a bit hard to find. quite far at the airport bus stops (Melody Hotel) and hailing a taxi in Xian is a major hassle. Avoid coming into city during peak hour and it will be complete mess when you travel with many luggages.

Room is simple and organized. Receptions are guest friendly. Armed yourself with Xian City Map as hotel don't provide any map.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LOIWY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 24, 2013

the hotel is located within the city walls, in the south-east quarter. rates are very reasonable . comparing to the similarly-priced doemstic chains (jinjiang inn, etc), the rooms are much smaller, but cleaner. beds are hard though. there are bus stops outside the hotel, however there are very limited taxi service (it is not the hotel - taxi's are hard to come by across xi'an).

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bologna, Italy
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 23, 2013

I found this hoyel just good for the price. The quality isd the avarage of Ibis brand, but the receptionist are under the Ibis standard. there was a little argument about laundry service, we say that it was not managed like Ibis usually does, and they said that that was China. I think that when somebody take a brand over his shirt should respect the brand's standard.
If you just need a basic accomodation this hotel give you a low quakity at a low price. It is clean and inside the old wall of Xian.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blurider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frydek-Mistek, Czech Republic
Level Contributor
104 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 16, 2013

The biggest advantage of Ibis hotel is you usually get what you expected and pay for. Ibis Xian is typical Ibis hotel and quite new one I guess.

Positive:
- very good location in the city centre, bus stop next to the hotel
- clean, comfortable bed
- english speaking staff
- very good value
- Ibis hotel (for someone)

Negative
- for this price nothing
- Small rooms (however it's typical for Ibis hotel)
- Ibis hotel (for someone)

For couple of nights very good choose, I was satisfied.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanielJanecek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chorley, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 6, 2013

Just got back from spending 4 days in Xian. Can't understand all the bad reviews the room we had easily slept 3 adults. Hotel is inside the city walls with bus stops outside, we did try to use a taxi one day but they never seem to stop, you can walk to most attractions (20 minutes to bell tower). Plenty of restaurants nearby. To sum up its an Ibis stop at one and you know they are all the same, as others say you get what you pay for.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bobjolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ibis Xi'an

Property: Hotel Ibis Xi'an
Address: No.59 Heping Road, Beilin District, Xi'an 710001, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ibis Xi'an 3*
Number of rooms: 220
Official Description (provided by the hotel):
One of our top picks in Xi'an. Ibis Xi'an Heping has air-conditioned rooms with free wired internet, 4.8 km from Xi'an Station. The hotel features a concierge, a restaurant and a business center. ... more   less 
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Also Known As:
Ibis Xi An
Ibis Hotel Xian
Hotel Ibis Xi'An China/Shaanxi

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