I'll start off by saying the rooms are good for the price, they were basic, clean and comfortable for €22. Breakfast was average for a small extra charge. Food in the hotel was terrible and not many good restaurants in the vicinity. Also Xi'an itself was under a lot of construction, the bell and drum tower were covered in scaffolding, not great for the pictures.
The location wasn't very central but we only came to see terracotta warriors so was fine for what we need. We booked the tour for terracotta warriors through Joyce in the business center who was very helpful and the only member of staff worth mentioning. The rest of the staff were teenagers, who were very unhelpful.
An example of this being our laundry being forgot about. We handed the laundry in with the promise of it being back at 8pm the following day as we had onward travel arrangements already made. At 8pm the following day no sign of the laundry. After several conversations with different members of staff an arrangement was finally made to return our laundry unwashed. The laundry finally arrived at 12 midnight, we had to be up at 6am. No real apology made and eventually a refund was received upon check out the following morning.
In short fine to stay but don't expect much from the staff.
- Official Description (provided by the hotel):
- One of our top picks in Xi'an. Ibis Xi'an Heping has air-conditioned rooms with free wired internet, 4.8 km from Xi'an Station. The hotel features a concierge, a restaurant and a business center. ... more less
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- Also Known As:
- Ibis Xi An
- Ibis Hotel Xian
- Chenggong International Hotel China/Shaanxi