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“Very happy with this hotel”

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Mercure Xian on Renmin Square
Ranked #22 of 2,578 Hotels in Xi'an
Kent, United Kingdom
Level Contributor
228 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Very happy with this hotel”
Reviewed April 10, 2014 via mobile

Stayed here as part of a 10 day tour of China. The standard tour included this hotel. I felt it would be a waste paying more money for a hotel you are only in to freshen up or sleep in! Our room was lovely, breakfast very good. You have the benefit of being within a complex of other more expensive hotels. My husband took advantage of the swimming pool in the Sofitel opposite. We had two evening meals in the hotel complex as we had been so busy with tours. We wanted to eat then explore some of the city. We had an excellent Chinese meal in Le Chinois, again within the complex. It was very reasonably priced. We also ate at Azur within the Sofitel. It had the usual buffet type food and an a la carte that was very good. The Sofitel did look a beautiful hotel so if you wanted a bit more luxury then that is the place to stay. The staff at The Mercure were very helpful, one member on the door really went out of his way to come to the main road to help us get a taxi and speak to the driver to make sure we went to the right place. Thank you!

Stayed March 2014, traveled as a couple
Helpful?
Thank M.C.Rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, April 13, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Adelaide, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 9, 2014

My stay in Mercure was better then I was expecting. This hotel is fantastic. Renmin Sq is a city block devoted to the Accor hotels. Mercure rooms were large, clean and the service was extremely good, plus I got to use the facilities of the other Accor hotels like the swimming pool and gym. Because it is off the street it is very quite. It is only a 20 min walk to the railway station and one block to the street where you catch the bus going sth to the museum and big goose pagoda or nth back to the railway station to get the bus to the terracotta warriors or airport. If I return I will be staying here again.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank R0B000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, April 10, 2014
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation.

Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 30, 2014

There is nothing that special to say about this hotel, it does the job and is pleasant and clean. The rooms are smallish but have everything you could need. Breakfast was good, one of the better experiences of hotels in China.

The location is probably the best feature for this hotel, it is right in the centre of the city centre. Most sites within the city are walkable from here, useful fact as taxis can be hard to find.

Overall, you could do much worse for this price.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jtb105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, March 31, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 24, 2014

The hotel is part of Sofitel and Grand Mercure Xian Renmin Square place. It is the less expensive option but offers excellent breakfast and service. The room is OK, the decoration and furnitures are quite old dated but we did not mind. The bed is hard (chinese standard). The gardens are beautiful with fountains and a great vegetation. In the place there are a lot of good restaurants with expensive price. The receptionist staff were great, they bought for us train tickest and they offer money exchange. In a city like Xian, that not many people speak english, we really appreaciated the good service from the front desk.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan0004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, March 25, 2014
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation.

Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
100 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed March 16, 2014

I selected the Mercure partly on location and partly on price. The internet b&b advance booking rate was excellent. My 5th floor room was very comfortable, the bathroom had lots of amenities and an always hot shower, lots of selection at breakfast with eggs made to order and a very helpful and smiling staff. Hotel guests use the adjacent Sofitel's business centre. Trying to check in for my flight before departing for the airport, I encountered some difficulties with the computer. One of the management staff very kindly and promptly took me to the travel office and then the Club Floor where the problem was resolved.

The location is not quite as convenient as it looks on maps. Set within the city walls (you must see them lit up at night) I first walked what seemed like 1 km to the subway station to the west of the hotel. Then I discovered it's only half the distance to Wulukou station on Line 1 (to the north and a little east of the hotel). From there, access to most sights is relatively quick and easy. With a lot of construction going on in the city, the peace and quiet of the Accor hotels' location was bliss.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fountainhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, March 18, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 12, 2014

The hotel is situated within the Accor / Sofitel group of hotels, as pointed out by most travellers who stay here, this hotel is the low range of the group of the hotels.

Points to take note,
- the hotel is not beside / next to any shopping centre / eateries
- for the price I paid and is without breakfast, so is considered on the high side
- certain hours will have difficulties in getting taxi, so get the help from the hotel to book a taxi

Anyway, Xi'an city is not that big, so still managable, e.g. 20 minutes walk to railway station from hotel.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank STS_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, March 13, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 22, 2014

The Mercure on Renmin Square is located with-in a gated hotel community and is on the "lower end" of hotels located there. Don't let "lower end" scare you. Everything was first class except for the price.

We spent three nights there and found the location to be close to transportation and the downtown shopping area of Xian. The staff was fabulous and, unlike most other hotels we stayed at in China, it was well maintained. Although taxi cabs can drop you off with-in the gates the little yak cabs cannot. When walking off the premises, the cabbies at the gate are always pestering you to take a cab somewhere.

English was no issue at the Mercure as most desk persons spoke at least some English.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim_in_Vegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, February 27, 2014
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation.

Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Xian on Renmin Square

Property: Mercure Xian on Renmin Square
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Xi'an
#10 Business Hotel in Xi'an
#11 Romantic Hotel in Xi'an
#20 Luxury Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi

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