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“Good base to explore Xian”

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Sofitel Xian on Renmin Square
Ranked #7 of 2,658 Hotels in Xi'an
Certificate of Excellence
Reviewed September 23, 2013

We stayed here for 3 nights during our recent trip. The lady who checked us in (Candy) was very helpful and her English was excellent. We had a very large room with a good size bathroom and separate walk in closet area. Both the public areas in the hotel and the rooms are very modern, beautifully kept, spacious and very calming.
The location was very good. We walked to most places we wanted and there is a good choice of western restaurants within the hotel, albeit on the pricey side.
My only 2 negative comments were that the pool heating wasn't working when we were there, however these things happen. Plus we had a real mix up with taxis when we left. Despite me checking in the morning that it would be easy to get a taxi straight away at 3. When we checked out, I was told that getting a taxi would be nigh on impossible. We waited 40 mins for a taxi (with a couple of dodgy options being offered to us) and almost missed our train. When I asked the hotel to take us in their car to ensure we got to the station on time, they tried to charge me 300 yuan for a 5 minute ride, which I thought was outrageous considering the mix up had been their fault.
I have still given the hotel 4/5 as I don't think it is fair to let one hour of confusion spoil a good 3 night stay.

Stayed: September 2013, traveled as a couple
Thank Travellover6128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded September 27, 2013

Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation.

We particularly appreciated your giving me the name of people who excelled and it was a great pleasure to share your compliments with Candy. We are sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services.

At the same time, I am very concerned to read from your comments about the Taxi issue, I am truly sorry for the inconvenience caused. Please rest assured that we have brought this to the attention of the relevant departments and we will take actions to prevent the similar problem from happening again once the investigation has been done.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Sofitel Xi'an on Renmin Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 23, 2013

I discovered this hotel during a business trip and was impressed by the high level quality. I decided to spend my vacations with my wife and 3 children this summer. I have been upgraded in a family suite, and got a free additional bed + breakfast. The service is excellent, the breakfast delicious, the swimming pool great ... but the most important is the kindness of the front desk and reservation team. A great 5 star hotel that I recommend strongly !

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank lambda27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded September 27, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sofitel Xi'an on Renmin Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

We stayed a couple of nights at the Grand Mercure, which is next door, but as guests there we were also able to use the facilities of this sister hotel.

The Sofitel is a brand new, very large hotel comprising two wings linked by an underground tunnel.

The hotel offers several eating choices. We ate twice in the Azur restaurant, largely for convenience; once for a light lunch and once for dinner. There's a buffet - which seemed on the expensive side - and an a la carte menu. If you go a la carte, which we did, there are a lot of Western dishes which are expensive by Chinese standards - though the prices compare fairly with UK prices. However, the Oriental dishes are much more reasonably priced and we found them good, especially the Thai Beef Salad, which was delicious.

We also used the pool in the spa centre. This was very pleasant - we pretty much had it to ourselves. One slightly odd thing, though, is that the changing rooms are clearly aimed mainly at the spa, which is right next door to the changing rooms. To reach the pool, however, you have to go through the beautifully decorated spa lobby and up a flight of wooden stairs. That's fine when you're going to the pool but not so good - and not so good for the hotel's decor, I'd think - when you get out of the pool dripping wet.

The Sofitel and its sister hotel are situated in a secure compound, conveniently close to the downtown area of Xi'an and between them the hotels offer an excellent, comfortable base for Western visitors to Xi'an.

  • Stayed: September 2013, traveled with family
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Thank John Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded September 27, 2013

Dear guest,

Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Sofitel Xi'an on Renmin Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

Love this hotel, centrally located in Xi'an in it's own compound (also housing the Xi'an Grand Theatre). Wonderful for foreigners, since the food options and staff training make you feel like you are in little Europe. Rooms very comfy, very clean and lovely -- oh and TERRIFIC sofitel beef burger!

Room Tip: East Wing stay, upgrade to suite.
See more room tips
  • Stayed: September 2013, traveled on business
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2  Thank TobySimkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded September 21, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

Spent one night in a luxury apartment in the D Wing. Very luxurious accommodation but the washing machine was not working and the room floor not as clean as it should be. The hotel has two wings separated by a busy main road and connected by an internal underpass. Reaching D Wing is complicated and confusing, especially at night when some o the ates are locked.

The breakfast served in the Japanese hotel is below par. Only boiled eggs are available and the American/English breakfast selection is weak. Seating is a major problem. The Japanese restaurant has very few tables, and they are mostly for 4 people. The restaurant is too small to serve the breakfast needs of D Wing guests which leads to unacceptable waits. D wing has other restaurants but hey do not serve breakfast so it is likely that this would become tiresome for stays over 2 days. Bottom line if your spending close to $300 for a room with breakfast the value delivered needs to be up to par. It wasn't.

  • Stayed: September 2013, traveled with family
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank VM1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded September 21, 2013

Dear guest,

Thank you for taking the time to tell us about your experience at the Sofitel Xian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have brought this to the attention of the relevant departments.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

We spent three nights here with anothr family, and both families enjoyed our stay. The hotel is centrally located, service was good, and everything was clean. The price was very reasonable as well, and a good value. There was a nice pool that the kids enjoyed. I would recommend this place for people visiting Xi'an.

  • Stayed: April 2013, traveled with family
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Thank JCYang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded September 21, 2013

Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation.

Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future.

Your sincerely,

Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

I stayed at the Sofitel in Xian as part of a private tour. The hotel is kept in great condition visually. The lobbies are very clean and the staff is helpful.

Our room was the standard room that Sofitel offers. It was somewhat smaller than I expected it to be. But, the room had everything it needed. Big closet. Bathroom with separate tub and shower. The shower was awesome because it had the waterfall shower head in the ceiling. The room was kind of odd with a window looking into the bathroom from the bedroom.

The bed wasn't was I was expected. It was really firm, definitely not a pillow top mattress type of bed. I had a hard time sleeping during my stay.

The breakfast buffet included with our room was pretty good. There was a good spread of western and eastern type foods.

Kind of hard to get a taxi within the complex.

Location is within the city wall of Xian. This is recommended for tourists. It's about a 20 minute walk from the hotel to the Muslim Quarter (which is an absolute must for street food and bargain shopping).

My only recommendation is that you try to stay in the West Wing Tower if possible. We were in the East Wing. The East Wing has a couple restaurants. But the West Wing has the main restaurant for breakfast, a bar, the spa, pool, health club, and other options. The tunnel that connects the two towers is not built for people who are over 6'3". It's funny if your friends are super tall.

Overall, I do recommend this hotel.

  • Stayed: September 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bryan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded September 21, 2013

Dear guest,

Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Xi'an
#4 Family Hotel in Xi'an
#5 Romantic Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#34 Best Value Hotel in Xi'an
Price Range: $90 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
Official Description (provided by the hotel):
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi

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