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“Excellent everything”

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Sofitel Xian on Renmin Square
Ranked #7 of 2,616 Hotels in Xi'an
Certificate of Excellence
Reviewed June 18, 2013

Excellent hotel.
Every question sent by email before arrival was promptly replied to.
The manager was very helpful.
As a platinum member we got upgraded to a suite.
It was my birthday and they sent a cake to the room.
The staff at the executive lounge had the best English we've come across staying at various hotels in China and were very nice.. staff generally was very good and helpful.
As we stayed on the executive floor we had access to the executive lounge which served lovely food and FREE drinks 5-7pm !!
Nice selection of restaurants and bars.
I would highly recommend.
The price of the Sofitel was higher than the other hotels we stayed in Beijing but was well worth EVERY penny.
I had read on some reviews prior to departure than it was hard to get a taxi to the train station because the ride is too cheap and the taxi's are not interested. if you offer 20RMB they'll take you there no problem.

  • Stayed: May 2013, traveled as a couple
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1  Thank kl_le
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded June 20, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,326)
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819 - 825 of 2,326 reviews

Reviewed June 16, 2013

I am still here and it has been a great experience so far. The breakfast and lunch have been superb. The staff speak English, they are warm and therefore I faced no issues communicating with them. The room is very clean and well maintained. I loved the bathroom! I could probably return to this hotel in the future, with work/ for leisure!

I would recommend this to all who ar considering this hotel.

  • Stayed: June 2013, traveled on business
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Thank Suhrita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded June 20, 2013

Dear guest,

Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

Exactly what you would expect from a sofitel- comfort, style and great service. Great location, within walking distance of drum tower and city wall. Staff friendly and helpful. Easy access to subway as well

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Anitac632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded June 20, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

we spent three nights at the sofitel, on the 12floor with club service, Room was outstanding. The hotel is in excellent location. What makes this hotel so good is the staff, from the door man to the amazing girls in the club lounge they were all excellent. Cant say enough about the staff they really do try and make your stay great

  • Stayed: June 2013, traveled as a couple
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Thank julie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded June 16, 2013

Dear guest,

Thank you for your kind comments on Sofitel on Renmin Square Xi’an. It was with great pleasure that I read these comments and it will be with equal pleasure that I share your compliments with all of our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services.

Once again, thank you for sharing your experience, and we look forward to welcoming you back in near future.

Yours sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

We enjoyed 5 nights in the Sofitel in Xi'an. The Hotel is well located within the ancient walls of the city. The breakfast options were extensive and made to order. The staff were courteous and helpful and the standard of service was excellent. The roome were clean, comfortable and well appointed with all you need. We had a great time exploring the city and the extensive cultural attractions of Xi'an with the Sofitel as a base. Outside the hotel very few people speak English so getting around without a guide is a challenge.

  • Stayed: June 2013, traveled as a couple
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Thank Witness-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded June 16, 2013

Dear guest,

I was very pleased to read that you enjoyed your stay in Sofitel Xi'an, I really appreciated your feedback on these and I am glad that the hotel lived up to your expectations. Meanwhile, thank you for your kind comments on hotel ambassadors. I am glad you found them to be courteous and helpful, as that is absolutely the way we would like our guests to feel when they are staying with us.

Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

Stayed here 3 nights. Property is very old. Not good lighting in rooms. Mold in bathrooms. The rooms are quite spacious with a sitting area.
My niece had a bad incident with someone calling her at night and then showing up at the door. She had to call the reception to take care of this issue. Hard to believe this can happen but its CHINA after all.
They don't speak good ENGLISH at all.
Hard bed. more like sleeping on a plank. Terrible mattress if thats what it is.

Room Tip: They need new mattress cause all our 6 rooms had same mattress.
  • Stayed: June 2013, traveled with family
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Thank shefpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded June 16, 2013

Dear guest,

Thank you for taking the time to tell us about your experience at the Sofitel Xian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have brought this to the attention of the relevant department.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

Our family of four stayed in two rooms on June 7-8, 2013. We were efficiently checked in at midnight, and were upgraded to junior suites! Internet was included which is always a plus these days. Complementary coffee and muffins in the morning were a god-send since we did not sign up for the breakfast rate. Room service was friendly and quick. Service always had a smile and we enjoyed our two night stay. Keep it up!

  • Stayed: June 2013, traveled with family
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Thank Pavan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded June 12, 2013

Dear guest,

Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Romantic Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#35 Best Value Hotel in Xi'an
Price Range: $97 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
Official Description (provided by the hotel):
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi

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