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Sofitel Xian on Renmin Square
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Reviews (2,415)
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964 - 969 of 2,415 reviews
Reviewed March 17, 2013

We stayed with friends for two nights at this lovely hotel, primarily to see the terracotta warriors, however being a walled city was great to bike along the wall, vist the big goose pagoda and the muslim quarter. The rooms at the Sofitel were really great, only issue was the air conditioning was not working to well and the room was to warm. Fortunately had windows you could open. What set this hotel apart from the many others we have stayed in was the staff. They were terrific. My wife had something that disagreed with her and at 11pm one night we had to get a doctor in from the local hospital. The duty manager Nicole organised this within 30 minutes or so and cam up and translated for us. The next morning even had a folow up call from Candy in their customer service team to see how we were and offer any assitance we might need. Beyond the call of duty.

Room Tip: All rooms are quiet as set back from the street.
  • Stayed: March 2013, traveled with friends
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Thank tim1957tim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded March 19, 2013

Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you for letting me know that on this occasion we made it.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we look forward to welcoming you back in near future.

Sincerely yours,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

Stayed three nights at the Sofitel Renmin Square. We opted for the 'premium' package which included breakfasts and transfers to and from the airport. Our visit began by being picked up at the airport by a professional driver in an Audi A6 - much nicer than the little green and yellow taxis! On arrival at the hotel, we were met at the door and escorted to the 11th (Club) floor to check in. We hadn't booked the Club floor, so this was a welcome upgrade.

The room (upgraded to a suite) was spacious and comfortable. The staff at the Club floor took excellent care of us, including making eggs to order at breakfast and pouring nice wines during happy hour. The evening before our departure, we were presented with a nicely type schedule of when we should have breakfast, when our luggage would be loaded, and when our car to the airport would depart (again, the professional driver in the A6).

This is a terrific location in Xi'an - inside the city wall, an easy walk to Muslim Street & Market.

All this for an extraordinarily low price!

The Sofitel Renmin Square earns every one of its 5 stars.

Room Tip: Club floor!
  • Stayed: March 2013, traveled with family
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Thank RaySparrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded March 17, 2013

Dear guest,

Thank you for your kind comments on hotel ambassadors. I am glad you found them to be kind and friendly, as that is absolutely the way we would like our guests to feel when they are staying with us. We are very selective with our recruitment in terms of hiring people who have the right disposition for our hospitality industry. Your endorsement is encouraging and certainly suggests that we are indeed recruiting the right people. I thank you again for it.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we look forward to welcoming you back in near future.

Sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

I recently had the pleasure of staying at this wonderful hotel for three days in a Club room. The arrival details were dealt with very efficiently and our room was excellent. the bathroom was spacious and had both separate shower and bath. the location was great for us and our tour needs. The club was outstanding, particularly the staff who could not do enough to accommodate our every need. Other hotels could learn from such excellent customer service. In all other areas of the hotel, we also found the staff to be courteous and extremely helpful. Such a wonderful experience to stay in such a beautiful hotel.

  • Stayed: March 2013, traveled with family
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Thank jozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded March 17, 2013

Dear all,

We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Not much to complain about the overall experience for this hotel except a couple of things that should be mentioned:

Pros: A 5-star rated hotel that deserves this rating. Management runs a tight ship and tries very hard to make its customers get a 5-star rated hotel experience. Even presented me with a good size birthday cake as I happened to be there on my birthday. A very nice touch!

Cons: Minor but worth considering especially for tourist: Our room was very warm even with the thermostat temperature adjusted was down and the fan at its highest speed. Location is not as centralized as other hotels but is still walkable to center of town. There was a lack of clothing storage (dresser drawers, closet hanging space, etc) in our room. Lighting in our room could be brighter although it is by no means dark. Definitely need more electrical outlets near the desk as there is only one near the desk in our room and it is being used by the desk lamp. A couple of the chefs (omelet chef and the waffle chef) could be more friendly and courteous.

With the exception of these MINOR quirks, it is definitely a 5-star establishment.

  • Stayed: March 2013, traveled as a couple
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Thank chanyu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded March 17, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Meanwhile, I was very concerned to learn that you found some of the hotel areas disappointing. I am truly sorry for the inconvenience because of these and we are following up now to determine how to ensure that such problems does not recur in the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Located in garden like setting it is a refuge from a busy city. The hotel upgrade us to a large suite with a view. We were traveling independently and Leo, at the concierge desk was very helpful in arranging an itinerary including car service to visit the most important sights in the city and countryside. There are a choice of interesting restaurants and bars at the hotel. This hotel lives up to the Sofitel promise of excellent service, food and ambiance.

  • Stayed: March 2013, traveled as a couple
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Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded March 17, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Sofitel Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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