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Sofitel Xian on Renmin Square
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    Reviews (2,415)
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    All reviewsrenmin squarejunior suiteluxury roomterracotta warriorsbreakfast buffetbell towerthe club loungemuslim quarterduty managerother hotelsfantastic hotelan upgradesitting arearoom was largechinese restaurantdrum towerfive star hotel
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    979 - 984 of 2,415 reviews
    Reviewed January 19, 2013

    Good hotel in keeping with the brand. Well located, walking distance to the main sights within Xi'an. Quite large and with a selection of restaurants; more expensive than eating out but as with all hotels you pay for the convenience. Concierge sorted us out with the trip to the warriors and that went well. The company used were reliable and helpful, just be prepared as with all trips to go with the flow.

    • Stayed: October 2012, traveled with friends
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    3  Thank RPCS
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded January 20, 2013

    Dear guest,

    We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

    I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    William Yuen
    Hotel Manager
    Sofitel Xi'an on Renmin Square

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed January 16, 2013

    We should have asked for another room - but we arrived after midnight, exhausted. There was no bellman, so we looked around for the check in desk. There are 2 lobbies and you can check in at either. In our case, we were placed in the other set of buildings. With the vague description from the desk manager after checking in, we had to go back inside to have him walk us into the driveway and point to where to go. We schlepped our own bags back out through the complex to the other tower - again, no one there to guide you, you have to ask and the elevator system is rather confusing. We could smell dampness as we stepped out of the elevator and observed water in the hallway outside our room. Yes, there was obvious water damage in the bathroom and it smelled of mildew very badly. At the sink, you could not turn the hot water on all the way, as the handle of the fixture hits the mirror. Lovely choices of decor, overall poorly executed. The room was oppressively hot - the thermostat was actually turned off (it was 10 degrees F outside). Trying the AC gave us hot air. We thankfully opened the windows for 15 minutes until it was cool enough to sleep. You could not keep them open due to the road noise. Breakfast had a pretty wide spread of dishes, but they ran out often and you had to wait at any of the stations as there was not enough chefs (unmanned). The coffee was warm, not hot, and you had to track down someone for a second cup. It's star rating is not accurate.

    • Stayed: December 2012, traveled with family
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    4  Thank frequenttraveler671
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded January 20, 2013

    Dear guest,

    Thank you for taking the time to tell us about your experience at the Sofitel Xian on Renmin Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

    At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

    We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

    Sincerely,

    William Yuen
    Hotel Manager
    Sofitel Xi'an on Renmin Square

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed January 8, 2013

    We stayed here only one night, far too short for Xi'an, and to really appreciate this hotel and its location.

    However, everything about it was great: the hotel itself looked amazing (and I was coming from Fairmont Beijing, a hard act to follow), the breakfast was outstanding, the rooms were equally great. I remember we upgraded to a club room. The perks that came with it were nice (access to the club etc) but I'm not sure it's really worth it.

    Definitely recommend it. Everything was flawless

    Room Tip: Not sure I would pay again for a Club room. I suspect that even the standard rooms are great.
    • Stayed: September 2012, traveled with friends
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    2  Thank spartac
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded January 9, 2013

    Dear guest,

    We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

    I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    William Yuen
    Hotel Manager
    Sofitel Xi'an on Renmin Square

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed January 8, 2013

    This lovely hotel is located within the walls of the old city. A short walk from the hotel is the shopping district, hutongs (street markets), Bell Tower and Drum Tower ... not to mention a Starbucks! There are several great restaurants in the hotel. We ate at the Brazilian restaurant and it was one of the best dinners in our 2 week trip. The Cafe in the hotel offered a great breakfast and dinner menu as well.The hotel staff were very friendly and helpful. The Concierge arranged for an excellent driver and tour guide to take us to the Terra Cotta warriors at a very reasonable price. All in all, an excellent experience from hotel rooms, amenities and dining options.

    • Stayed: December 2012, traveled with family
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    1  Thank cherylctravels
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded January 9, 2013

    Dear guest,

    We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.

    I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    William Yuen
    Hotel Manager
    Sofitel Xi'an on Renmin Square

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed January 7, 2013

    This was an unexpectedly great hotel. We were celebrating a special occasion and were upgraded to a terrific room. It was incredibly spacious and inviting.

    We did have some issues with the service. We wanted to walk to a nearby restaurant but we needed to ask about 4 people at reception before someone could point us in the right direction – and the restaurant was Lao Sun Jia which is extremely famous so it’s not like we were asking for directions to an obscure destination.

    That said, I did appreciate the small complimentary pastries and coffee in the lobby in the morning as that was a great way to start the days’ sightseeing. I would stay here again given that the room was wonderful as was the location, which was inside the city walls and within walking distance to the really touristy areas, such as the Muslim Quarter.

    Stayed: July 2012, traveled as a couple
    2  Thank TheLadyinRed03
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this reviewResponded January 9, 2013

    Dear guest,

    Thank you for your feedback, while I noted your good compliments on the hotel, I regret to note your displeasure over the inconvenience caused by the shortfall in our service in terms of the showing the way of certain destinations. Please accept our apologies.

    At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

    We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

    Yours sincerely

    William Yuen
    Hotel Manager
    Sofitel Xi'an on Renmin Square

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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