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“Very comfortable stay”

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Grand Mercure Xian on Renmin Square
Ranked #10 of 2,582 Hotels in Xi'an
Certificate of Excellence
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very comfortable stay”
Reviewed April 26, 2014

We booked via booking.com but unfortunately mistakenly booked a month in advance and only found out upon check-in! They were flexible enough to allow us to pay the difference. The rooms are clean and very comfortable. The internet is faster than most other hotels we have stayed at in China.
The location is close to the main shopping area, but not really walking distance to the tourist sites such as Muslim Quarter, overall the rate we paid was reasonable.

Room Tip: If you're a non smoker, request for a non smoking room.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mistyboo007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 27, 2014
Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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903 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Brisbane
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 25, 2014

We booked this hotel from their website after some research, rooms are a good size, service is great and breakfast was more than adequate. You even get your own Gas Mask provided why I am not sure. The hotel is set in a complex with the Mercure and the Sofitel so you are safe and its really quiet. I couldn't fault the place we used room service for meals and ice etc. and they were great. Xian is a big place so plan your day and book Bryanbrai as your guide, you cant go wrong.

Room Tip: Be kind and patient, they are nice people, they just have to deal Millions more than you do.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Des S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 27, 2014
Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 25, 2014

Not as central as it looks on the map relative to the action in the old town. It is in an old hotel building which is interesting. We had a large room overlooking the gardens which was quiet and green. We had a very good rate and great value vs. expensive Sofitel in the same campus. Sofitel cafe expensive and awful Chinese food.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Arun35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 27, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the same time, I am very concerned to read from your comments about the food shortfall you encountered. We are sorry for any inconvenience caused, but we are grateful that you shared this with us. Please rest assured that we have brought this to the attention of the relevant department.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 4 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 20, 2014

With a group of 24 friends - all in our mid 60s - finding a right hotel for 5 nights is not easy. I have been going through all booking sites and finally decided to go direct to the Accor group and chose the Grand Mercure among the offers from 3 star Mercure to 5 star Sofitel, all within the same compound.
We found the hotel most comfortable and very convenient to all attractions inside the city wall. Breakfast is varied and plentiful. 6 am breakfast service start is very convenient for those who need to leave early for early flights.
The room is well appointed and the beds are so comfy. Bathroom is well stocked with all necessary stuff you would expect from this class of hotel. I love the grounds and the mature trees in front of the hotel. We were there last week and the flowering cherry blossoms were still in bloom. It's magical to get up early and walk on the path watching the gardener swept away the pink carpet of cherry petals. The hotel is well hidden from the traffic noise and if you have time to go out and walk around the neighborhood you will find quite a big public park right behind the hotel, full of people who come to the park to exercise, dance, bird watch and do whatever people do in the park in the morning.
We went over to Sofitel for afternoon tea and the service over there was also excellent. One evening Michael Yang our guide recommended Canton Palace, a Cantonese restaurant right across from the hotel. Our group voted that meal the best in all 5 days we stayed in Xi'an.

I have been to Xi'an before and would come back again. Next time I will again choose Grand Mercure for the great service , comfort and convenience - you can't ask for more!

Room Tip: Rooms overlook the garden are best as the view is pretty and the fountain is just across from your w...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wichanee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 21, 2014
Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 17, 2014

We spent 2 nights here and were absolutely delighted with the hotel - in particular the outstanding service we received. All the staff could not have been more helpful. They went out of their way to sort out transport problems,even offering to send someone to the station to collect a ticket for us. They put an extra bed in our room without any difficulty, and they even made me a cake when they discovered it was my birthday.
The room was fine, the bathroom also good with proper shower and screen (see previous review) and a wonderful big deep bath - with a generous allocation of toiletries. The situation in Xi'An is fine - we walked to The Muslim Quarter for lunch and found taxis easily when needed. We ate out of the hotel, so cannot judge restaurants, but breakfast, though not amazing - was perfectly adequate.
I think that having stayed in many hotels in this part of the world, there is an expectation that a good 4 or 5 star hotel will produce a certain standard of room, bar, food etc. What makes this hotel stand out is the staff. They were consistently helpful, charming and knowledgeable, and as a result I would have no hesitation is recommending this hotel to anyone considering a stay in Xi'An.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SomersetMothership
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 20, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
236 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed April 17, 2014

Quite a nice hotel and I would stay again if looking for somewhere nice to stay. Location is quiet, central and secure. Room was nice and clean, staff were English-speaking and polite. I can't comment on the breakfast, gym or pool as I didn't use these.

The main con with this place is its location, there's no local restaurants or convenience stores in walking distance. So, your choices are only expensive options: hotel minibar, bar and restaurant. I also didn't really enjoy pushing my way past all of the touts that gather outside the security gate every time I went out somewhere.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 276JAMES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 20, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the same time, I am very concerned to read from your comments about the service shortfall you encountered. We are sorry for any inconvenience caused, but we are grateful that you shared this with us. Please rest assured that we have brought this to the attention of the relevant department.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level 5 Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 14, 2014

I was pleasantly surprised by this hotel, because in my experience in China if the price is reasonable then the standards are most often not up to scratch.
The location is outstanding being right in the centre of the city but nestled in quiet gardens so that you can escape from the hustle and bustle.
The rooms are extremely luxurious and we lacked for nothing.
The breakfast buffet was more than adequate, the staff well trained and attentive. I requested 'gluten-free' bread before my arrival and received friendly correspondence preceding our stay in this regard and well briefed staff waiting to assist me at the buffet.
The hotel does not have a dinner restaurant, but just a short stroll across the gardens to the Sofitel there is a wide range of restaurants to choose from. We ate at Azur twice and I find the level of staff training in this restaurant excellent.
I would actually recommend staying at the Grand Mecure rather than the Sofitel because the prices are more affordable, yet the rooms equally luxurious and you still have access to the Sofitel's restaurants.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foodfan2830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 14, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Xian on Renmin Square

Property: Grand Mercure Xian on Renmin Square
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#17 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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