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“Quiet location”

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Grand Mercure Xian on Renmin Square
Ranked #9 of 2,589 Hotels in Xi'an
Certificate of Excellence
Bedford, United Kingdom
Level 6 Contributor
273 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Quiet location”
Reviewed April 6, 2014

We originally booked to stay at the Mercure but were upgraded to the Grand Mercure because they had a function on and had over booked - we were quite happy with this. Our room was excellent, large and very clean. The bathroom was spacious, clean and had a good size bath.
The Grand Mercure doesn't have much in the way of facilities itself but you can use the Sofitel and we made good use of the swimming pool area there. The pool complex is fantastic - great jacuzzi spa - only negative was the spitting - surely in a 5 star hotel they don't need to allow spitting all over the pool deck - fortunately we only saw it once but it was pretty disgusting and two members of staff stood by and watched. I know they spit in China but inside?? Not pleasant.
We found the bar prices very high but the food was better value. Room service was excellent - the member of staff I spoke to on the phone couldn't understand me and next thing I knew she was at the door with her copy of the menu to take my order - I was very impressed. The food was great too. Overall, we really enjoyed our stay here - the location is great - Renmin Square is a little way from the Drum/Bell Tower area (we walked it in about 15 minutes) but worth it for the peace and quiet after a busy day.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngelaTh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 8, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the same time, I am very concerned to read from your comments related to some concerns about the swimming pool. We are sorry for any inconvenience causedPlease rest assured that we have brought this to the attention of the relevant departments.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (109)
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English first
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
188 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed April 4, 2014

This hotel was big, clean, comfortable and quiet. While it was nothing special it was more than enough for our three days exploring the city and using it as a base to go and see the Terracotta Warriors.

We were upgraded to a king sized room on check in - although to be honest the check in service was a little below what I expected. It was a bit rushed and abrupt.

Couldn't fault the room at all - and although breakfast was expensive it was worth it for the variety and convenience. It seemed very quiet at breakfast most mornings so not sure if everyone else was still in bed!!

The hotel is a little way out of the city - there are not many places to eat and drink nearby. We didn't mind this at all but I can understand that for some guests a 15/ 20 minute walk to get to the 'action' might be a bit far. The Sofitel bar and Azur restaurant across the complex are both excellent though if a little pricey.

We paid 400 RMB to get there and back to the Warriors and only 35RMB to get to the hotel from the Xian North train station. This was in a green and yellow public taxi. Beware of other taxi drivers trying to get you into one without a meter!! Its about 30 mins to the North Train Station and around 1 hour to get to the Warriors.

Room Tip: The rooms at the back - i.e. not facing the square - are near a sports arena of some sort and in the...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amy_Lea_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 8, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the same time, I am very concerned to read from your comments related to check-in experience. We are sorry for any inconvenience caused, but we are grateful that you shared this with us. Please rest assured that we have brought this to the attention of the relevant department.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

William Yuen
Hotel Manager
Grand Mercure Xian on Renmin Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, SP
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 1, 2014

Reservation made by china tours. Hotel do not deserve being part of accor/ mercure chain.Manager / reception staff speak a very poor english . No room service after 10:00 pm. Poor breakfast and important ROOMS DOS NOT HAVE AIR CONDITIONING I!!!

Room Tip: Do not stay at this hotel if you need A/C to sleep.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jabramo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 2, 2014
Dear guest,

Thank you for taking the time to tell us about your experience at the Grand Mercure Xian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have brought it to the attention of the relative departments.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Grand Mecure Xi'an on Renmin Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 1, 2014

We found the Grand Mercure to be the best hotel during our visit to China. The bathrooms were particularly well designed and the room was large, excellent bed and bedding and the song birds in the park complex were magical. Breakfast was terrific.

Room Tip: Given the park setting all rooms are very quiet at night.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank netsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, April 2, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mackay, Australia
Level 5 Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 22, 2014

We stayed here with an organized tour group. We arrived just after dark and the security gate was shut so we had to wait to get to our hotel. When we finally arrived our bags were taken from the bus and left on the footpath outside the hotel. Checkin seemed to be a chore for the lady on the desk and took some time. The hotel was quite empty. It is a very big place with three hotel wings. For some reason our tour group was split up over the three wings, ( there was only 9 of us in the group) we finally got to our room and it was beautiful. Very large beds (the mattress was quite hard as usual with Asian hotels). A huge bathroom with separate bath and shower. The gardens in the hotel complex were beautiful and the hotel itself was conveniently situated close to a subway and restaurants as well a supermarket.
Breakfast was included and it was western and Asian with plenty of variety and freshly cooked. The maple strip bacon was delicious.
I found the staff to be quite unfriendly and not helpful at all and very few knew English. The cleaning staff were by far the friendliest.
As with all Non smoking hotels in china, they still smoke and ignore the non smoking signs. They also spit everywhere, which I find disgusting. Especially when you are eating.
Overall it was a beautiful grand hotel to stay in.

Room Tip: The hotel only has 3 levels and is located well of the main road so the road noise is to a problem...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, March 25, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the same time, I am very concerned to read from your comments related to our team members' English proficiency and service attitude. We are sorry for any inconvenience caused, but we are grateful that you shared this with us. Please rest assured that we have brought this to the attention of the relevant departments.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level 6 Contributor
413 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed March 10, 2014

Beautiful hotel located inside a very green complex, together with Sofitel, Acor and Mercure. We were booked in the Mercure hotel by the agency but received an upgrade to the Grand Mercure, which was awesome. The hotel is very fancy, the breakfast with many options and the bedroom was very spacious, specially the bathroom. Comfortable bed and quite sleep. You can use the facilities of the neighboring hotels, such as the pool and bars of Sofitel as well as the gym and sauna of Mercure. Very nice stay. The area is quite busy, you can walk to many shopping centers and shops in the main street.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Carla_Thiago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, March 12, 2014
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level 5 Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 4, 2014

We booked this hotel online. Luckily my husband always brings the confirmations with him printed. After 20 hours in airports we were so tired. We got there and check in took forever. They said we most likely were in the Mercure but we wanted the Grand Mercure and our print out indicated tbat this is what we paid for. Our room was wonderful with a 95 inch king bed and a very functional washroom. The breakfast buffet had everything both local and Western. The service was impecable and everyone was friendly. english is not well spoken but it is China. Met a teacher from the USA who lives out of Xian and she said this was her favourite hotel breakfast. This hotel is near the Sofitel and is more reasonable. When we checked out we asked if we should give them our Accord number having never used it. The lady at the desk then told us we had been upgraded to this hotel. Really....they copied our reservation which clearly stated the Grand Mercure. They made THEIR problem our problem. Stay there but print everything.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TripPlanners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, March 9, 2014
Dear guest,

Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Xian on Renmin Square

Property: Grand Mercure Xian on Renmin Square
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#11 Business Hotel in Xi'an
#11 Family Hotel in Xi'an
#18 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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