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Grand Mercure Xian on Renmin Square
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Reviews (956)
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Reviewed November 17, 2013

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded November 26, 2013

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Reviewed November 14, 2013

A lovely location with quiet surrounding isolated from the busy city street. The room is clean and lovely. The location is pretty close to the bell tower. We were given a good guide to visit the local Muslim street from the front desk reception.

We're were put on the first floor and the room sound damping is not very good. We could hear pass by walking and speaking in mid night. The bell boy could have given a helping hand with our luggage when checking in and out as we need to walk a couple of elevated steps.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
Thank Septimuslow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded November 26, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the same time, I am very concerned to read from your comments about the service shortfall with the bell service team members. I am truly sorry for any discomfort caused. Please allow me to express the most sincierely apoligy for the inconvenience. Please rest assued, we have brought the attention to the relative department.

Thank you again for your comments and we look forward to welcoming you to Grand Mercure Xi'an on Renmin Square

Your sincerely,

Grand Mecure Xi'an on Renmin Square

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Reviewed November 9, 2013

The Grand Mercure Xian is a very good choice for your stay in Xian. The hotel is located in the old city, 10 minutes walk from the famous bell tower, in a charming and quiet compound along with other hotels (the Sofitel and the People's Hotel). The room was very clean and nicely decorated in 50s style. The bed, an extra king size, was very comfortable and plush. The bathroom had both shower and bathtub, the towels and vanity set were of excellent quality. Breakfast was delicious with both Asiatic and continental choices. Staff was friendly and professional.

Room Tip: The hotel is located in a very quiet compound so all rooms should be fine.
  • Stayed: October 2013, traveled with family
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Thank susiniaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded November 11, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xi'an on Renmin Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

stayed there december 2012 - very nice front office staff, helped us to change train tickets from xian, organised taxi to train station and best of all arrived at the hotel at 5:30 am in the morning and were greeted with smiling face and was allowed to check in. Amazing. One of the best hotels I have stayed so far so I had to come back to write this review

  • Stayed: December 2012, traveled with family
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Thank Liens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded November 6, 2013

Dear guest,

Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square

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Reviewed November 3, 2013

You are warmly welcomed (with a smile) as soon as you walk up the stairs to the front doors. Our 4 night stay was made pleasant by the helpfulness on the staffing at all levels, especially those at reception & on the door. English wasn't their first language but we were able to communicate our requirements without any hassles. They even booked an additional tour we wanted. The room was clean and comfortable. The breakfast menu was very comprehesive. The location was very central to most of the attraction in Xi'an.

  • Stayed: October 2013, traveled as a couple
    • Value
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Thank Daddyo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this reviewResponded November 6, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xi'an on Renmin Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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