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“Wonderful Stay” 5 of 5 bubbles
Review of Grand Mercure Xian on Renmin Square

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Grand Mercure Xian on Renmin Square
Ranked #10 of 2,532 Hotels in Xi'an
Certificate of Excellence
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860 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (105)
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English first
Melbourne, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

Very clean hotel. Rooms are a bit dark and you can hear through the walls and into the corridor and the street

However, the staff were very helpful with everything including locating a missing mobile phone in a taxi

We were very impressed with the honesty and helpfulness

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rubylite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, October 9, 2013
Dear guest,

Thank you very much indeed for taking time to provide us your comments. I was very pleased to hear that you find services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you for letting me know that on this occasion we made it.

Thank you again for your comments and we look forward to welcoming you to Grand Mercure Xi'an on Renmin Square.

Yours sincerely

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Ireland, Ireland
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

On arrival in Xi'an we were pleased with the news that we had been up graded to a suite in the
Grand Mercure on Renmin Square.This hotel is situated in very pleasant grounds with two other
hotels in the same chain, sharing their amenities.Very nice if you like the anonymity of this type
of hotel. It could be in any country in the world. It was comfortable and the breakfast had a good
choice of food. Our only minus really was the lighting in the bedroom - very dim, even when turned
up fully, and if you were the kind of person who liked to read in bed, it would not have been possible. Nevertheless we enjoyed our stay there and would return.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, October 9, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

Lovely hotel on on Renmin Square (People’s Square). The hotel is in a grand old communist style building, which has been converted extremely well. There are 3 hotels in the enclosed square (Mercure, Grand Mercure, and the Sofitel (which has a lovely cocktail bar to start and finish your evening out). The rooms are large and very comfortable. The breakfast buffet is huge, offering a good selection of both western and Chinese breakfast items. The hotel is about a 20 minute walk from the town centre, but it is a good sanctuary away from the noise and hustle of the town.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Craigym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, October 8, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, UK
Level Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed September 26, 2013

Xian is a bit daunting when you arrive! Very industrial and busy so this gated complex of 3 hotels (mercure, grand mercure and sofitel) feels like a nice haven of peace and quiet! The lobby area of the hotel is lovely and the corridors/breakfast area also are decorated very nicely (not especially modern - more classic). Actually I preferred their decor and the ambience of this hotel to the Sofitel. You'll probably find that you go into the sofitel as the bars/restaurants are there. Only ate in the sofitel once - it was expensive and very bland! No real complaints about our room although the bed was very hard. It did have a mattress topper but it didn't compensate enough! Breakfast was included in our rate and we were happy with the offering. There were lots of staff around too so nothing seemed too much trouble. They also cooked eggs to order at the buffet. Concierge service was OK but nothing to write home about! It was not a high end luxurious hotel but at the rate we paid we didn't expect 5*! Overall, would I recommend the hotel and would I stay here again - yes.

Room Tip: We had a "garden view" but as the hotel is in a gated area I think that all rooms would be...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank speedqueen09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, October 8, 2013
Dear guest,

Thank you for choosing to stay with us at Grand Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Grand Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed September 22, 2013

We visited this hotel for 2 nights as part of a China tour. The hotel is one of 4 plus a convention centre all owned by Accor and within a walled and gated square. The development has the feel of a gated community, which it is, but is quiet peaceful and away from the city traffic. Our room was a good 4* standard, comfortable and nice bathroom. It looked out the back at a shabby block of flats and the sports stadium - the rooms at the front would look out in the square so may be worth requesting, but the view didn't affect us as we were sightseeing. The streets in Xian seemed to have a theme - car repair street, food street, electronics street - with similar outlets one after another on a particular road. The Accor complex is on 'bank street' which is fine if you want an ATM or financial dealings but less convenient if you want a supermarket for beer/water or a restaurant. This was the only place in our four centre tour of China where we could not find a decent supermarket nearby. We found we got through 4L of drinking water a day for the two of us and we had to buy 8x 500ml bottles from a local kiosk (there are a few around) - cheap enough but not very convenient. The hotel prices are very expensive so you don't want to buy from them.

Tip - if you want to walk north it's about a 10 min walk around the outside of the complex, which is quite large. If you turn right out the hotel entrance, right again at the driveway between the buildings and then left, you can go behind the hotel and past the laundry to the staff entrance to the complex, which has a security guard on it. They were happy for us to use this and it saved a fair walk around.

We were there to visit the warriors, which were great, but Xian itself didn't really appeal to us. One thing worth doing is taking a bike ride on the city walls - about a 25 min walk from the hotel (but quicker than a taxi as the streets downtown are pretty gridlocked at busy times). You can hire a tandem or normal bike for the 9 mile ride on the VERY wide walls - more like an elevated roadway. Great way to see the city but watch the closing times on the wall gates - they all close at different times and the one nearest the hotel closes at 1900 or earlier, and its a 2.5 mile walk to the alternative!

We didn't have much time to use many of the complex facilities but we walked to the sofitel one evening and had a lovely coffee listening to the pianist - cost 84 RMB for two which given the 5* nature of the sofitel was quite good.

One issue we had on departure - all the hotels in China seem to charge your credit card with 500RMB or so on arrival "as a deposit" but this is a full charge to the card, not a pre-authorisation. We charged the 84RMB for the coffees to the room and so expected a refund of RMB416 on check-out but the receptionist oddly charged our card again for 84, then refused to refund the 500 "because we had charged items to our account". She said the deposit would be refunded 'within 7 days'. I objected saying we had settled the room account in full now and I wanted my 500RMB back. After much duscussion and suggestions 'I didn't understand', the refund was made, but there seemed no reason at all to not do this automatically and no reason for keeping the 500RMB (which is over £50) til a later date was given - so just watch out if you charge items to your room.

All in all a nice place to stay if visiting Xian

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dave9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, October 8, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the same time, I am very concerned to read from your comments on the deposit practice. We are truly sorry for any inconvenience caused. Please rest assured that we have brought this to the attention of the relevant department.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mecure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeton
Level Contributor
245 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed September 21, 2013

The hotel is situated with two other hotels (Sofitel) and I believe they are all owned by the same company. The hotels are almost in a "gated" community with security at the only entrance to the hotel complex. Our room was great and was very luxurious but there was no bar or pool and if you wanted a swim or a drink you had to walk to the next hotel (only a minute walk). Facilities were shared among the three hotels in the complex. That is not a criticism but people should be aware if it. The hotel is in a great location and you can walk to shops, restaurants and most attractions. I would recommend staying here.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LizzyLeeton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, October 8, 2013
Dear guest,

We were very pleased to read that you enjoyed your stay in our hotel, we really appreciated your feedback on the services and the facilities and we are glad that both areas lived up to your expectations.

Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Xian on Renmin Square

Property: Grand Mercure Xian on Renmin Square
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Business Hotel in Xi'an
#11 Family Hotel in Xi'an
#16 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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